Contact Crypto com Support

by 4120angel4120

I’ve been using the app for about 6 months now and was actually enjoying it. But for the past week I have been trying to buy different crypto and everytime I try, it never goes through. There is always a blank white page after trying to buy anything. Sometimes in will say there is an error that occurred. So I contacted the app through the chat and they could not help me at all. The help chat is completely useless in this issue. I asked if there was a number to call but the chat doesn’t help you with that either. Then I figured maybe it’s my bank that is not letting the transaction happen but I called my bank and they said they haven’t stopped anything or seen any attempts to buy crypto from the app. Today I tried to delete my card information from the app and then re enter my card information to buy some crypto to see if that would make it work. To my surprise the error occurred did not pop up this time but instead the app says that my card issuer declined the transaction and to call my bank to fix the issue. Well I did call them again to see if now they where declining it and they told me again there was no attempt to buy any crypto from the app. My bank didn’t decline anything. So the app is just falsely accusing that my bank declined it. This app has to many bugs and when you need help for anything there isn’t anyone to actually talk to. It’s trash.

by Crypto Jj

This app started great, it has many good features like the airtime pay for cellphone service that you can use with the Crypto that your holding. The downfall happened to me recently after securing the account with 2fa. In the beginning of the account security it was great, transfer went smooth, but then there was a attack on CRYPTO last month that caused some disturbances resulting in a 2fa reset forcing certain users to apply this change. Since this was done for me already it didn’t bother me until I went to transfer funds to discover the 2fa was not accurate. This is where the problem started. I contacted customer service and the bot spat out a inaccurate solution resulting in me texting a random agent that request that I submit a video for “security” reasons. After providing said video, it was not good enough, so I have to change email address to “secure” the account. I thought it was over until I get another email saying “he he hee” we need another video of glycine hiding a ransom sign. Now the crypto card I have is frozen and this is still a ongoing issue.

Update: In order to Get back into the account I had to literally submit 8 MORE VIDEOS!!! Keep in mind that it’s in a UNSECURE EMAIL, which means your identity will be compromised by another party to be used without your knowledge. This is a Major concern of mine and with the current trend I’m not sure if I will be victimized by this FORCED “security” policy.

Again beware…..

by Tommyloansu

I’m an Admin in a trading group and we all share different ideas and alert each other of apps that steal your money. This APP is horrible!!!! On this app I had most of my money in ALGO (Algorand). It took a nice 20% increase and I went to go take the profits and move them to CRO. MAGICALLY my ability to trade was stopped! I contacted them, took screen shots, let them know what was going on and that I was losing my profits by the second…. They responded saying it would be fixed later. Not “let us trade it where you need it or anything of the sort”. They waited until it dropped all the way down to what I bought it at! Then had the audacity to say, and I quote ”. Thanks for the reply. I totally understand, however, the issue was resolved and you were able to withdraw the funds.
If you have additional questions do not hesitate to get back to us.” They basically said screw you the same way Robin Hood app does. Scams. COINBASE and COINBASE PRO is the way to go. DO NOT GET SCAMMED WHEN YOU SHOULD BE MAKING MONEY! Again, do not use this app. Buy rates are always off compared to the actual market and always in their favor. They say on these reviews “contact us and we’ll look into it” but they just blow you off once they scam you. You buy for more than the market and sell for less and they don’t let you sell if your currency you’ve put money in pumps. I wish I could put negative stars instead of one.