Contact Exodus Support

I’ve been using exodus for about one year and I’ve noticed that my wallet balance is often incorrectly high when I first open the app, and then it will adjust down to the correct account balance after a few seconds. That’s annoying enough but yesterday when I checked my balance it went from the correct balance down to a very low and very incorrect balance. As I looked closer I saw that my ETH had just disappeared into thin air. I quit the app, re opened it, refreshed the wallet, and it was still the same. I contacted support and got one email asking me to confirm that my transaction history seemed legit. I did not have time to crunch all the numbers but it seemed ok so I told them yes. I sent another email asking to confirm that they received my info and that they were working on the problem. I have gotten no further response from them despite repeated requests for an update on my case. They are not helping me. My ETH is gone. I’m 99% certain that my personal account was not hacked or compromised by myself because if it were they would have taken all of it instead of only taking 95% of my ETH. It appears that a couple of BTC-ETH exchanges that I made are not showing up in my wallet as ETH that I received. I’m not happy. I will be removing all of the rest of my coins from Exodus and looking for a better place to keep them.

Exodus does offer a neat looking app with a large quantity of crypto that can be traded however, unlike other exchanges Exodus charges a rather large import fee... luckily for me it was only a small transfer as a test but nevertheless burned $10 (in this case 20% of the transfer lol) all that without even making a single trade. It’s also worth noting that each trade itself could be about ~$10 in fees even when exchanging crypto-crypto. I would advise caution and doing your homework prior to using this app because the high import fees, high exchange fees, and trade minimums which all vary depending on type of crypto and could easily lead one to burn a significant portion of an account just trying to exchange one crypto for another. I promptly transferred my remainder out to another wallet which strangely had the only reasonable fee in line with industry standard applied to that transaction (~2¢). In my opinion this is a shady operation while I won’t say there isn’t some fine print describing all these fees it certainly isn’t what I would call “transparent”.

so let me just start by saying that I put in over $200 of Usdt-erc20 and now I cannot convert it to anything else like BTC or ETH without adding some additional ETH to the network but I’m not allow to convert a little bit of what is already there to have this covered...anyway nothing like trying to convert to crypto that are temporarily and are prefectly fine in the network but just do not work on their dumb app and when I try to send all of my money out of the wallet they say this is mandatory to have in order to make this type of transaction which I have never heard or seen before and would’ve been nice to have been aware of beforehand...oh, and don’t bother with their support staff because getting an email one time to address whtever issues may arise, every 72hrs is not very helpful at all...IMO opinion this app is garbage and needs to go back it development and testing until it actually starts to work without so many issues, seriously for real !!!!!