Contact Freewallet Multi Crypto Wallet Support

I’ve had a transaction hanging for over 24 hours from BCH to DASH using their in-app exchange function. My BCH is gone, and the target DASH address has activity in it (an input and output for an amount of Dash close to but significantly less than the promised exchange rate, 1.16 at time of trade, here is the address on the DASH blockchain: Xb3sAeEvEec2q2b7EZr4MCWoNqw6tF5YiT) but is empty, and the wallet does not show any balance or notice that it was received. In-app support does not work, in-app chat does not work, does not refresh accurately. I’m extremely concerned that they have just picked my pocket, and I’m honestly shocked that Apple allows this app on their store. I would like to get this resolved, but there is no one to help and I would urge a prospective user NOT to use this service for any reason. UPDATE: After a solid week of social pressure on reddit with other users who have been treated poorly by this service, the transaction did finally clear, shockingly (but not unexpectedly) at a lower rate than was agreed upon when the transaction was initially undertaken, amounting to a nontrivial loss on my end. I have moved all my assets out of the wallet, which cost an additional, very high fee on top of the standard network/mining fees that go with any crypto transaction. This is a scam. Apple should pull this from their store, it has no place in any even lightly moderated app market.

Just by reading the reviews you can automatically tell the difference between the real and fake reviews. Im not a customer with freewallet, i was considering it until the reading the reviews and searching online to only find out that freewallet is a joke. Not pointing the fingers at the wallet developers. But they claim to have had problems thru the summer and on sept 19 one of the developer’s comments on a earlier review stated that freewallet is up and running that they had issues from sept 19, which was a lie because nothing but bad reviews and angry people with money thts lost. Because changelly parted up with several wallet programs does not mean that all are trusted and fully functionally. I advise people to stick with coinbase and the 3 currencies BTC, ETH, and LTC. Majority of these startup currencies have no secure wallet. So its pointless to invest in a unsecured wallet and have to go thru the headache of calling customer service and having to wait days or weeks to “maybe” resolve your issues which i doubt any of these crypto companys want todo. Stick with COINBASE until something legit comes out....ps- this is a real review, from a real human, with real opinions

I’ve been on the app a few months now and I have to say of the crypto apps I’m on I’m not happy about how my funds are essentially stuck on here. I originally uploaded a couple hundred and wasn’t made aware there were fees to upload so I essentially lost $10 bucks for every $100 transferred. You can’t transfer back out directly to the account you uploaded your funds from. And if you cash out via gift cards which is heavily advertised, you lose even more money as I tried last night and $200 gift card would have cost me $270 in crypto. Even more so the app doesn’t update the price of crypto very often(like robinhood or webull or anyother similar app) so when you transfer the amount of crypto doesn’t equal the current actual price so not sure it’s actually even transferring the current market price since it doesn’t even show the transfer price just the amount of coins. So buyer beware . I’m getting my funds out as soon as I can but the exchanges are down for all my crypto for over a day now.