Are you having issues? Select the issue you are having below and provide feedback to Sutter Health My Health Online.
- Online scheduling is not for emergencies.
- Doctors don't pay attention to the app.
- Process to get an appointment on the phone is demeaning, time consuming, and infuriating.
- Tests ordered can no longer be viewed.
- Current version of the app is not user friendly.
Can’t log into my account and says version needs update and I checked the app and there was no available update!
Log-in page will not load properly. On the main page, on the right side, after entering my information the button will not work. If I click on the SIGN IN OR ENROLL button, all I get is a blue page-nothing else. Please advise, thank you.
Trying to log in via my computer. Security code sent to my phone.I enter it and up comes the message that there has been an error and I should log out and try again. I have tried 6 or more times. The same thing happens.
Trying to log in via my computer. 3 times security code sent to my cell phone. I enter it and it says "Ooops there is an error. Log out and log back in"
Can’t login. App is telling me its not supported and needs to be updated. It also won’t accept my user name. Says it’s wrong every time. Restarted phone. Removed and reinstalled app. It’s still garbage.
Complete guide to troubleshoot Sutter Health My Health Online app on iOS and Android devices. Solve all Sutter Health My Health Online app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sutter Health, developers of Sutter Health My Health Online.
Use your existing My Health Online account at Sutter Health to manage your health information and send messages to your physician and care team from your mobile device. You will need to have an active My Health Online account before you can start using the mobile app. Have feedback or need help? Select Contact Support within SutterHealthMyHealthOnline .