Are you having issues? Select the issue you are having below and provide feedback to Ascension Online Care.
• Took 5 hours to speak to someone
• Wait times can get longer multiple times throughout the wait
• Transferred to another doctor where patient has to wait in line again
• Long wait times due to COVID-19
• Could never get a physician as the lines were too long
I need to change my password but haven't received email.
I am trying to get logged in. Need to reset my password but haven't received an email to change it.
Complete guide to troubleshoot Ascension Online Care app on iOS and Android devices. Solve all Ascension Online Care app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ascension Health, developers of Ascension Online Care.
Ascension Online Care is 24/7 one-on-one, personalized care where you and a doctor have a video chat using your mobile device. Ascension Online Care features virtual urgent care so that we can be here for you and your family 24/7 with care that fits your schedule. If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Get the care you need, online anytime, wherever you are – at home, at work, or on the go. We work quickly to understand you and your unique situation, so we can provide the care you need. Just add the pharmacy information when you are registering for your visit. If you end up needing a prescription, we will send your prescription to your preferred pharmacy. Have a favorite pharmacy? And it’s secure and private. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.