Contact FitCloudPro

Contact FitCloudPro Support

Published by on 2023-12-15

About: Life is exercise, running more healthy, you exercise today? From now on, follow
FitCloudPro to change it! Whether you are concerned about sports data or sleep
or good health, with smart watches, FitCloudPro always give you
want: 【Standard Sports Data】 FitCloudPro accurately presents you with daily
movement steps, calories, distance and other data. Sleep monitor By keeping your
daily deep sleep, light sleep and sober sta.



How to Contact FitCloudPro Customer Service/Support

FitCloudPro Contact Information

Listed below are our top recommendations on how to get in contact with FitCloudPro. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FitCloudPro. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: htang

E-Mail: [email protected]

Website: Visit FitCloudPro Website

84.21% Contact Match

Developer: htang

E-Mail: [email protected]

Website: Visit htang Website








Reported Issues: 57 Comments

2.8 out of 5

By Ross Watson

2 weeks ago

Hi Team, I am having an issue with the FitCloudPro dial library it keeps saying network issues try again later it's been happening for over 2 weeks. Can you let me know what to do? Thanks

By Lou Kirby

3 weeks ago

My dial library will not load on my FitCloudPro, and it worked perfectly until yesterday. Watch is charged. I have shut it down as well as unbinded it and then binded it. I have uninstalled and reinstalled the app, restarted my phone, and restarted my Bluetooth. Please help!

By Brenda Lemay

3 weeks ago

The watch faces are gone from the app, I had lots of them yesterday but today there are none and I can’t even add a personalized watch face I hope this is just a glitch and will be fixed

By Jodi

1 month ago

I received my smart watch for Christmas. It worked for about 3 weeks but now it won't connect to the FitCloud Pro app. I have uninstalled the app, and reinstalled. Turned the phone off and left disconnected for a week. It powers on, connects to Bluetooth but won't connect to the app.

By Simona

2 months ago

I've an iPhone and it's all fine. I would like to customize the sports activities screen. but it seems that only the last activity can be changed. are the others not editable?

By debbie booty

2 months ago

My mother purchased a watch for herself and I and the charger on the watch never worked I have to drive several miles to my mom's house to get my watch charged can you help me with this situation

By Chris Kimball

4 months ago

Can't get phone to bond with fitbitpro

By Cesar Castro

5 months ago

Buenos días Señores, tenemos problemas con la aplicación, dice ERROR DE RED INTENTELO MÁS TARDE, esto aparece desde ayer cuando actualicé la aplicación desde la play store, estaba en 2.2.3 pase a 2.2.5 y empezó este error a salir, reinicié el reloj y al ubicar el qr descargué la versión 2.2.6 la cual es la última. Por favor arreglen esto lo más pronto posible ya que no deja cambiar esferas ni reguistrar mi cuenta ni ver actualizaciones puesto que sale este error.

By James S Ammons Jr

5 months ago

As of today when i transfer data from watch to iphone then open the health items on phone to look at my highs, lows, and average for the day, it has 0 in all areas and gives me a message that not available for old version. Please help with this issue.

By Eric

7 months ago

My issue is with the sports push. There are manysports push features in the app, several of which are on my watch. I don't need some of the ones on my watch. I DO need treadmill and elliptical, which were not on the watch by default. I can download either treadmill or elliptical. But when I download the other one, insteading of adding it to the watch, it replaces the one I just downloaded. Example: I download treadmill. After downloading treadmill I want to add elliptical. After downloading elliptical, treadmill is no longer on my watch. Is this normal? How can this be fixed? Thank you.

By Lito Escobedo

8 months ago

I login in my account in fitVII, but i can't login in FitCloudPro - say the account doesn't exist. I need solve this issue.

By Gerri

10 months ago

I can't find exercise data, for example, when I turn swimming on when I go back to look and see the data. I don't can't find it in the app or on the watch. How do I find the data?

By Yvonne Ash

11 months ago

FitCloudPro wont sync with Google Fit anymore, stopped working a week ago, tried all permissions, restarting, reinstalling but still wont link up with each other to sync the data

By Mary

11 months ago

My device doesn’t sync up any more I need help

By Elliott Suarez

1 year ago

I cannot receive texts messages on my HFit Pro-089. Both SMS and call are selected under the "Push Notifications" screen. I can receive phone call notifications but not text notifications.

By Tina

1 year ago

I can’t receive text messages on my smart watch

By S.M.

1 year ago

Weather will not update on the watch

By Raymond Azzopardi

1 year ago

I just purchased a C21-A32 Smartwatch using FitCloudPro and it's intermittently disconnecting from bluetooth. What can I do to solve the problem?

By Candace

1 year ago

My Calories burned are not calculating according to steps. Help please.

By Judy Parrish

1 year ago

My watch is not recording all my steps. When I run, or climb stairs it adds steps. When I walk around house it records nothing. Thank you for your assistance.

By Vanice L Ball

1 year ago

My app only lists three Sport Activities, running, walking, hiking. I need cycling

By Kris Krumnow

1 year ago

MY DIAL LIBRARY ISNT WORKING

By Nancy Allman

1 year ago

I need assistance with getting my messages , chsnging km to miles

By FLORENTINA

1 year ago

HI I am having issues with my app! I dont know what happend, but i cant change the watch face anymore... it worked for few months, not it stopped. I have all the permissions on and I still get this msg:"some of the permissions we need are rejected by you or the system errors to cause the app to fail,please manually authorize the settings page..." Can u help me please fix this problem? thanks

By Harshit rana

1 year ago

Hi , I use fit cloud pro app from last 20 days it works properly but now I am facing problem in connection with my watch . I enable all the permissions but then also my watch is not binding with my phone..

By Ebru

1 year ago

Hi, i just received my fitness tracker watch. I have done all the premissions etc. But i cannot complete the process requested in setting to bind the app with the watch

By waldemar podstawski

1 year ago

wszystkie pomiary zle wskazują pomiar pogody wskazuje 13 stopni C a na smartfonie jest 9 stopni C

By Ellis

1 year ago

My watch isn't charging anymore. What can I do? The watch is less than a year old.

By Juan c ruiz

2 years ago

My phone it's not giving my steps and data

By Martha Dooley

2 years ago

The setup of your watch is crazy........ The amount of time it takes to try and change a password is nuts. I am more than frustrated with it too. trying to retrieve the email and put the code in it's place before it stops is almost impossible. It keeps telling me the number is wrong and won't let me continue

By Gertraude barton

2 years ago

How do I erase the app and watch for return to Amazon? I don’t like the product

By Rick Van Nattan

2 years ago

I got the fitcloudpro about a month ago. The weather was working but now it is stuck on 23 degrees. I’ve shut it off and on and still the same thing.

By Chris

2 years ago

My watch will not charge on the charger anymore. Cannot get it to do anything.

By Donna Sargent

2 years ago

Starting yesterday, 11/6/21, when I open the Fit app on my phone it wants me to sign in. I enter email address and password and it keeps saying "Loading" forever until it times out. I tried uninstalling the app and reinstalling it - no difference. Shut my phone all the way off and turned it back on - no difference. Not sure if my device works with FitCloud Pro - I downloaded the app and it sees my device but will not bind. Help!

By Robin

2 years ago

My watch won't sync with app. No longer works, can't bind. Reinstalled app several times but doesn't work.

By Yury

2 years ago

Start button to manually measure blood pressure, heart rate and health management DISAPPEARED. Pla get back to me on how to fix this. Thanks

By Danny Dagsberg

2 years ago

Urtavlan går det att justera ljuset så man kan se vad som står där?

By Gwen Darville

2 years ago

The face of my FitCloud Pro won't show anything. I nee help ASAP!!!!!!!

By Gwen Darville

2 years ago

The face of my screen won't light up. I can't see anything. Please help ASAP!!!!!!!

By Kathy Cully

2 years ago

Where can I find the little screws for the watch band ???

By Karen Queen

2 years ago

The share pdf option doesn't appear to work for ECG results

By James Berk

2 years ago

My watch is not working after 3 days have it on charge for 9 hours still not powering on.I need replacement Thank You

By Christopher Manhart

2 years ago

Try connecting my Locmat Attack V2 to the Fit cloudPro app. Phone pairs via Bluetooth with the watch but when I try to bind the watch with your app. The app tells me it's unable to bind. I've tried all of the recommended procedures with no results. I really like this watch I really like your app but kind of pointless if nothing works. Please contact me and tell me whether I should bother buying another watch because if it won't bind with this particular watch and is not compatible like advertised, What's the point.

By Michael J Turriff

2 years ago

I cant connect my MPG Premier watch to fitcloud pro My watch is27D My bluetooth picks up HSmart watch-31 D I dont know what to do.

By Nancy Russell

2 years ago

Can you change km to miles? Can’t figure out how. Please help.

By Roslan Musa

2 years ago

I just bought the w46 smartwatch in malaysia. But fitcloudpro application not support, and dont have in apple store. How is it??

By Carmen Setzer

2 years ago

My phone's bluetooth says it & watch are bound. The watch says not bound. Can't get the item to connect. HELP!!! I need a technician to contact me via email ASAP!!!!!!!

By Evan

2 years ago

Smartwatch app : FitCloudPro How do i add my watch face design into your app. Thank you.

By Roslan Musa

2 years ago

for your information. there are some wallpapers not working properly. We needed your fix the bug system a soon as possible. thank you

By Misty Farrell

3 years ago

My fircloudpro life watch won't charge. I have tried 2 different chargers the original charger that came with the watch and a charger that came with the 2nd watch that I bought and neither charger works.

By Jim

3 years ago

How do you sync 2 watches? I sync one and the other one disconnects!!!

By Andy Creek

3 years ago

Hi app has been working fine but all of a sudden the sleep function has stopped working .Tried unbinding , resetting loads of times.Your help would be much appreciated. Many thanks

By Paul Krehbiel

3 years ago

I’m having so much trouble with this that I need to speak with a technician. Please contact me at my email address.

By Tori Louise Cole

3 years ago

I cannot bind watch with device. Help

By PM46599


I don’t trust it, among other things.

Primary reason for returning this is that the bp function is not reliable. When I first set this yesterday, I seem to remember a screen where you could calibrate that function, but with the now standard “almost” translations you get cobbled up English and I can’t find that screen anymore. The sleep tracking log is pathetic to try to use, also, it is supposed to keep a log of the data, but that log can not be found. Last reason to return this is that the watch just sits there and plays dead when I would receive phone calls and texts.



By AndrewJay1990


Problems and can’t get it to re -pair

For real it makes me mad I was so excited to get one of these and then my mom gave me hers cuz the metal breaks her out and I could not pair it myself my mom ended up figuring some of it out and it paired well eventually it wasn’t connected again and I haven’t since be able to get this thing to pair it’s really sad I just wanna be able to see ppl txt me on my phone through my watch but guess what ain’t got that once to be able to happen idk what to do this was a huge let down so I give it 1 star



By VioletteRacheal


Trash at Data Collection

This app is HORRIBLE when it comes to displaying steps throughout the week. I constantly have entire DAYS missing from my step counter data for the week. The lack of watch faces make it boring and limited, and the fact that it frequently disconnects from the Bluetooth without me ever having done anything to it makes me really dislike it. I honestly should have just spent the money for a FitBit or an Apple Watch. If you’re reading this DON’T WASTE YOUR MONEY!




Have a Problem with FitCloudPro? Report Issue

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Why should I report an Issue with FitCloudPro?

  1. Pulling issues faced by users like you is a good way to draw attention of FitCloudPro to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a FitCloudPro customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FitCloudPro.


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