Contact FitCloudPro Support

I am trying to help a friend set up his watch and it’s not letting me do it, it lets me click yes but it will not let me set it up on the phone for are area.

Can't charge anymore. Tried multiple chargers with no luck.

I just found that your app doesn't support push RCS texts to my Colmi watch. It will only push SMS texts. Well past time to update app isn't it?

My fit cloud pro won't come on and been on charger all night

Hi, I was trying to change my wallpaper picture on my watch, and it kept saying download failed. I uninstalled the app and now I have lost all the wallpapers in the Dial library. How do I get them back? When I try to create my own it says download failed. Please advise. Thank you

The QR code won’t scan on the iPhone and the Bluetooth doesn’t register the watch either. The phone is update to latest iOS. I have deleted the program and the app several times and still nothing.

la aplicacion, me dise que mi correo o mi cuenta no existe

The application does not allow the Phone to connect to the HT29 no name smartwatch if you change operator and consequently, the e-mail and phone number. Only one login is possible with the original operator. Subsequent login, whether with the original pr New operator, are not allowed or are blocked, even though the phone has FCP instaled, whis states that the device is not recognized. I suspect there is a bug in the cloud-based application that prevents the deletion od forgotten passwords and e-mail, thus blocking new new logi s. Please privide a solution to this problem. Thanks for the reply.

I could not change the time to standard time. I finally deleted the app and reloaded it. I tried to sign in but was asked for a password i did not have. I clicked forgot password. I was to be sent an email to update my password. I never received the email.

You suck ass holes. All I wanted was a replacement charger cord. You gave me no information on how get. I would have pay for the as much as it would have cost to buy a new watch. So bought a new watch.

I lost my charger cord and I need a replacement. Can you send me one. I have k-52 smart watch.

I can't keep my notification sounds from going thru my watch instead of my phone. I will "x" out the sound on my watch but it keeps reverting back to my watch. Have tried uninstalling the Fitcloudpro app and reinstalling, disconnecting my watch from the app, and shutting my watch off and it continues to do the same thing. Please advise. Thank you.

My fit tracker is not recording all my data. Support site claims it can't identify my Amazon order ID.

I was able to use FitCloudPro with Health connect, but now it seems like I cannot anymore. Has compatibility with Health Connect been disrupted?

Fitcloudpro app keeps disconnecting from watch and then won't let me open the app to reconnect.

My FITVII Health Fitness Tracker - ordered from Amazon on 5/15/2024 and delivered on 5/17/2024 - has stopped counting steps as of 6/1/2024. I have done a reset, twice, and followed all advice on your sites to no avail. Please advise as to where to go from this point.

My FitCloudPro is not charging properly but losing time during the day after a full charge and sync. I use for tracking my heart rate and BP and need it replaced soon.

I need to replace the charging cord for my fit cloud. How can I purchase a new one?

My fitcloudpro app has just updated. It now contains Chinese characters as well as English which were not there before. Can you please explain why? I would rather they weren't there.

Hi Team, I am having an issue with the FitCloudPro dial library it keeps saying network issues try again later it's been happening for over 2 weeks. Can you let me know what to do? Thanks

My dial library will not load on my FitCloudPro, and it worked perfectly until yesterday. Watch is charged. I have shut it down as well as unbinded it and then binded it. I have uninstalled and reinstalled the app, restarted my phone, and restarted my Bluetooth. Please help!

The watch faces are gone from the app, I had lots of them yesterday but today there are none and I can’t even add a personalized watch face I hope this is just a glitch and will be fixed

I received my smart watch for Christmas. It worked for about 3 weeks but now it won't connect to the FitCloud Pro app. I have uninstalled the app, and reinstalled. Turned the phone off and left disconnected for a week. It powers on, connects to Bluetooth but won't connect to the app.

I've an iPhone and it's all fine. I would like to customize the sports activities screen. but it seems that only the last activity can be changed. are the others not editable?

My mother purchased a watch for herself and I and the charger on the watch never worked I have to drive several miles to my mom's house to get my watch charged can you help me with this situation

Can't get phone to bond with fitbitpro

Buenos días Señores, tenemos problemas con la aplicación, dice ERROR DE RED INTENTELO MÁS TARDE, esto aparece desde ayer cuando actualicé la aplicación desde la play store, estaba en 2.2.3 pase a 2.2.5 y empezó este error a salir, reinicié el reloj y al ubicar el qr descargué la versión 2.2.6 la cual es la última. Por favor arreglen esto lo más pronto posible ya que no deja cambiar esferas ni reguistrar mi cuenta ni ver actualizaciones puesto que sale este error.

As of today when i transfer data from watch to iphone then open the health items on phone to look at my highs, lows, and average for the day, it has 0 in all areas and gives me a message that not available for old version. Please help with this issue.

My issue is with the sports push. There are manysports push features in the app, several of which are on my watch. I don't need some of the ones on my watch. I DO need treadmill and elliptical, which were not on the watch by default. I can download either treadmill or elliptical. But when I download the other one, insteading of adding it to the watch, it replaces the one I just downloaded. Example: I download treadmill. After downloading treadmill I want to add elliptical. After downloading elliptical, treadmill is no longer on my watch. Is this normal? How can this be fixed? Thank you.

I login in my account in fitVII, but i can't login in FitCloudPro - say the account doesn't exist. I need solve this issue.

I can't find exercise data, for example, when I turn swimming on when I go back to look and see the data. I don't can't find it in the app or on the watch. How do I find the data?

FitCloudPro wont sync with Google Fit anymore, stopped working a week ago, tried all permissions, restarting, reinstalling but still wont link up with each other to sync the data

My device doesn’t sync up any more I need help

I cannot receive texts messages on my HFit Pro-089. Both SMS and call are selected under the "Push Notifications" screen. I can receive phone call notifications but not text notifications.

I can’t receive text messages on my smart watch

Weather will not update on the watch

I just purchased a C21-A32 Smartwatch using FitCloudPro and it's intermittently disconnecting from bluetooth. What can I do to solve the problem?

My Calories burned are not calculating according to steps. Help please.

My watch is not recording all my steps. When I run, or climb stairs it adds steps. When I walk around house it records nothing. Thank you for your assistance.

My app only lists three Sport Activities, running, walking, hiking. I need cycling

MY DIAL LIBRARY ISNT WORKING

I need assistance with getting my messages , chsnging km to miles

HI I am having issues with my app! I dont know what happend, but i cant change the watch face anymore... it worked for few months, not it stopped. I have all the permissions on and I still get this msg:"some of the permissions we need are rejected by you or the system errors to cause the app to fail,please manually authorize the settings page..." Can u help me please fix this problem? thanks

Hi , I use fit cloud pro app from last 20 days it works properly but now I am facing problem in connection with my watch . I enable all the permissions but then also my watch is not binding with my phone..

Hi, i just received my fitness tracker watch. I have done all the premissions etc. But i cannot complete the process requested in setting to bind the app with the watch

wszystkie pomiary zle wskazują pomiar pogody wskazuje 13 stopni C a na smartfonie jest 9 stopni C

My watch isn't charging anymore. What can I do? The watch is less than a year old.

My phone it's not giving my steps and data

The setup of your watch is crazy........ The amount of time it takes to try and change a password is nuts. I am more than frustrated with it too. trying to retrieve the email and put the code in it's place before it stops is almost impossible. It keeps telling me the number is wrong and won't let me continue

How do I erase the app and watch for return to Amazon? I don’t like the product

I got the fitcloudpro about a month ago. The weather was working but now it is stuck on 23 degrees. I’ve shut it off and on and still the same thing.

My watch will not charge on the charger anymore. Cannot get it to do anything.

Starting yesterday, 11/6/21, when I open the Fit app on my phone it wants me to sign in. I enter email address and password and it keeps saying "Loading" forever until it times out. I tried uninstalling the app and reinstalling it - no difference. Shut my phone all the way off and turned it back on - no difference. Not sure if my device works with FitCloud Pro - I downloaded the app and it sees my device but will not bind. Help!

My watch won't sync with app. No longer works, can't bind. Reinstalled app several times but doesn't work.

Start button to manually measure blood pressure, heart rate and health management DISAPPEARED. Pla get back to me on how to fix this. Thanks

Urtavlan går det att justera ljuset så man kan se vad som står där?

The face of my FitCloud Pro won't show anything. I nee help ASAP!!!!!!!

The face of my screen won't light up. I can't see anything. Please help ASAP!!!!!!!

Where can I find the little screws for the watch band ???

The share pdf option doesn't appear to work for ECG results

My watch is not working after 3 days have it on charge for 9 hours still not powering on.I need replacement Thank You

Try connecting my Locmat Attack V2 to the Fit cloudPro app. Phone pairs via Bluetooth with the watch but when I try to bind the watch with your app. The app tells me it's unable to bind. I've tried all of the recommended procedures with no results. I really like this watch I really like your app but kind of pointless if nothing works. Please contact me and tell me whether I should bother buying another watch because if it won't bind with this particular watch and is not compatible like advertised, What's the point.

I cant connect my MPG Premier watch to fitcloud pro My watch is27D My bluetooth picks up HSmart watch-31 D I dont know what to do.

Can you change km to miles? Can’t figure out how. Please help.

I just bought the w46 smartwatch in malaysia. But fitcloudpro application not support, and dont have in apple store. How is it??

My phone's bluetooth says it & watch are bound. The watch says not bound. Can't get the item to connect. HELP!!! I need a technician to contact me via email ASAP!!!!!!!

Smartwatch app : FitCloudPro How do i add my watch face design into your app. Thank you.

for your information. there are some wallpapers not working properly. We needed your fix the bug system a soon as possible. thank you

My fircloudpro life watch won't charge. I have tried 2 different chargers the original charger that came with the watch and a charger that came with the 2nd watch that I bought and neither charger works.

How do you sync 2 watches? I sync one and the other one disconnects!!!

Hi app has been working fine but all of a sudden the sleep function has stopped working .Tried unbinding , resetting loads of times.Your help would be much appreciated. Many thanks

I’m having so much trouble with this that I need to speak with a technician. Please contact me at my email address.

I cannot bind watch with device. Help