Contact Nike Adapt Support

by Nicholas R5

I’m sure you've thought of the chance your foot gets stuck inside. I received my adapts yesterday and after my left foot got laced in it has been stuck for more than 24 hours now. I had to call nike customer service multiple times, they just gave me the option to return the shoes (which are stuck on my feet). I have tried all the reset options multiple times, deleted and downloaded the app, and unpaired / repaired the shoes countless times. After the software update today I was hoping my left foot would be freed but now the shoe has become even less responsive and the lights do not turn on when I click them. I’ve been waiting 36 hours now for an email back which they said had “priority”. At this point I just want permission to cut the trap shoe off my foot and receive the 350$ back, But after all the time I’ve waited for a response I doubt I will purchase Nike again. This is single-handedly the worst experience I have ever had with a product I have paid for. Please save yourself the chance of receiving a defect with no compensation or customer service and steer clear away from these shoes and this app.

by Clay8919

Went to set up the shoes and the left shoe had an error message after selecting the pair option. Exited the app and went back in. The app then went to automatically pair with the right one first which was successful. Then it tried to repair with the left shoe and nothing happened. The left shoe was showing up in the paired devices though even though the app said it still needed to be paired. Removed them both from the paired devices in the Bluetooth menu and tried to start over again. Nothing happened and the app was trying to pair and was not able to find the left shoe anymore. Right shoe lights up on the charging mat but the left shoe does not light up. Not sure what the problem is and nothing is happening. Not happy about having shoes that can’t be used!!!

by Raz0r9

Honestly, I have no words to describe the frustration I have. I don’t need a fancy looking app. I just need an app which works.

Having to do a firmware upgrade right out of the box means that the shoes shipped with a critical bug in the firmware which is just insane to think about given the hype and the wait around the shoe. It all depends on who the product owner is and if they even used the app with the shoe. It seems like all the development resources were spent on the UI and making it simple but the engineering has been completely forgotten about. Building a connected BLE experience is not hard. Everyone has done it. This is a solved problem.

Just for context, I have tried all the steps which have been recommended by Nike to reset my shoes, delete the app, logout, forget Bluetooth. Etc etc etc. everything. It works one time and as soon as I feel that it might be fixed, it stops working. Also, the FW upgrade process has already happened like 7-8 times and I am still getting the notification to upgrade to 1.3.

A completely customer experience failure. I love the shoes. I just can’t use them. :(