Contact Sweat Support

by VEBN

Dispute canceling in under 7 days I just discovered that I have been billed even though I rec’d confirmation in the app that I had cancelled the FREE trial - I even did it before because I realized I wasn’t able to find the time and couldn’t justify the monthly cost. I work. I have kids. I know with completely certainty that I canceled and got the app even telling me that it acknowledged my “free” trial was canceled - now I just discovered they have been charging me. Not only are they robbing budget I don’t have they are robbing me of time tracking down the refund. If you were proper you would make it a true FREE trail and ask for credit card info only after the trail period if someone willingly opts in and don’t cheat and trick!!!!! The customer service reply is that they can’t issue a refund because of the sneaky way they require you to opt in for auto renewal through the App Store. I canceled in app and it gave me with completely certianty the sense I had been canceled and wouldn’t be charged - after discovering I was charged they say they can’t refund. What they can do is issue a free trial and then have you opt in to pay - this is a total scam and they are thieves that created a very sneaky and unethical free trial. I can’t believe not only have they charged me I have to keep pushing for a refund. Customer service isn’t acknowledging how sneaky they are. I have 3 small children. They are robbing this budget from them.

by Meg4eva

I really wanted to like this app but I find a lot of problems with it that are more frustrating than helpful.

For one, you have to have the app open to use the timers, ie. doing the warm up or a cardio workout. I prefer to watch a show or videos when I do cardio so it was kind of annoying that I couldn’t. Also, the app crashed several times when I was in the middle of a weight training workout and when I re-opened the app all my progress was lost so the only option was to re-start the workout, again, super annoying when you’re more than halfway through the workout! Also, there is no option to swap out an exercise for something low impact. I have an injury that prevents me from doing any type of jumping and I had to research alternatives for jumping jacks, mountain climbers, etc. on my own because the app didn’t provide any guidance. And my least favorite thing about the app is that you can’t skip a specific set and come back to it. My gym is relatively busy with limited weight equipment and there were times where I had to wait almost 20 min to do a set because the app wouldn’t let me skip and come back to it.

Overall, I like the concept of this app and enjoyed the weekly calendar and the exercises, but I found a lot of flaws that I couldn’t look past and annoyed me, which made using it less enjoyable. Maybe if the app was free or less than $20/month I would have stuck with it!

by Reader Rasa

I got this app bc of all the buzz and great reviews! This app is very confusing, I’m very tech savvy I used to work with computers and cell phones so I’d say I know more about technology than the average person. When you first open the app it has all these sections ( post baby, flow resistance, power, etc....) I thought I had to do all of those as part of the program. When I first signed up I chose the BBG so I was so confused as to why all these other workouts were coming up! So I figured that out and then the workout program I chose is specifically for at home where you don’t need equipment . So when it’s telling me to jump rope I don’t have that and I’m in my house, and telling me I need a bench I can’t do those workouts either. And then I press for alternatives and all of those include the equipment I don’t have too. This is very frustrating so I have to do complete alternatives. Lastly, some of these workout don’t have easier options. I hurt my back recently and some of these exercises I can’t do yet and it gives no easier or back friendly alternatives. And sometimes this is the entire workout so it’s really a bummer. I mean even if you guys included a Pilates based program that would be great for the back. So on those days I go on the Fit Radio app which is an amazing alternative and have multiple different options so even if your hurt they still have a workout for you.