Contact Nike Run Club Support

once upgraded to the latest version of NRC app, I can't login to it anymore, even though using forgot password. Also, when trying to use correct username and password to login, it prompts for the verification code, however, the verification email never received and this caused me can't login to my account anymore. I tried deleting the app, even using a new email to register, none of them work, also cannot receive verification email for the verification code.

Ive gone from not being able to run 200m to running a half marathon in 2020 thanks to you! I have an android phone and the app is using 1.8G of internal memory. If I clear the data on my phone, will it delete all the runs, history, etc., or is it safe to clear it because everything is stored in the cloud?

i did a run on Saturday morning of 21.10km in 3:05:15 but the app did not record it at the end of the run. I manually added the run but the challenge km did not update. please can you update my manual entry so it counts on my challenge. Kind regards, Clement

I'll being running for the last year I began approx in june 2021. But i lost my phone and i dont have in the new phone the nike run club app. I'l try to recover my app but i cant not do it and i want my history could you please help me with that situacion. : i don't remember what email I use for my account. I try everything but i dont find the running app. my email adreess is riveraalameda@redacted ricardoriveramiguel@redacted I'm from Puerto Rico, Thanks a lot for your help! You can send me an email with the instructions.

could you help retrieving my account, I had almost 5,000 kms logged there.

Please create a marathon guided run with Coach Bennet. I’ve been listening to Coach and all the other great Nike coaches and athletes since week 18 of the 2021 Chicago Marathon training plan. Would love to listen during the big day! Please! Much love.

Nike Run App will not turn off on Iwatch. It seems to be locked. Unlocking app, turning off phone does not work. Please help.

After 6 months of working perfectly I can no longer get the voiceover on the Nike Running Club app in my Apple Watch. It just suddenly stopped working. I’ve unpaired and repaired my watch and iPhone but no joy. Any further tips would be great.

Could not login to the app. It didn't recognize my email or password. Tried to rejoin and it has lost all of my run history. How can I get this restored? I also use dgreer1911@gmail as an email address, but I think the app was set up with the aol address initially.

Have used Nike Run Club app for 6 years with little issues. Recently had to replace a mobile phone and in attempting to transfer data to new phone, all my previous runs have disappeared. I would like to recover all my runs and miles. Should I download the Nike app again to recover?

Leaderboard total miles for the month is not syncing with challenge miles. How can I correct that?

It seems a little far fetched that folks are logging in on the 50k or 100k challenges with 1000 to almost 3000 miles for a month of running. What’s up with that?

Not save running activity in leaderboard

The NRC app will not properly access my iphone contacts so I can "Find Friends." I receive the following: "Connection Error. We couldn't load this content. Check your connection or try again later." I've removed the app and downloaded it several times. Any suggestions on other fixes?

I can’t login I get an error message access denied I don’t understand I love this app help please

My device said it's does not support nike app anymore

I’ve been using the Nike run app fir some years. I broke my leg in September and got tried to use my app today and none of my old runs are showing up, and none of my friends are showing up. I can’t even connect with new contacts. Any help??

I've been using NRC for about a year and a half. I changed my iphone last week, and when I opened the App on my new phone to sign in, I realized that I forgot which email I used to use to sign in. however, I tried to reset my password on different emails that I have but unfortunately nothing worked and they created new account under my name for each email I used. So please what can I do to get back my account ASAP

Trying to connect my Fitbit Sense heart rate monitor to my nike run club app. Can't get it to work. Can you help?

My Leader board totals do not match my current December monthly run totals? Leader board totals is 10 miles higher than my current totals. I checked and rechecked my numbers and current totals is correct. As of 12-15 (74) leaderboard it should be 64 miles

Nike run club is struggling. Sometimes my runs are not syncing in the challenges and only my leaderboard Km's are increasing.. Quite annoying actually

Just did a 2.5 miles run and it did not register

I ran a full marathon on 22nd November with my Apple Watch 6’s Nike Running Club app. After the completion of the run, the watch’s NRC apps did not sync with the iPhone or keeping this running record. However, on the Apple’s Activities, it did showed this run’s record and time. I have tried to log out my NRC apps. The 22nd November run’s record is still disappeared. I went to Apple Store in HK. The Apple staff said its the problem of NCR App. Pls help me to restore this running record. Many thanks

My marathon time from when I ran the Marine Corps Marathon on 22 Oct 2017 was deleted from Nikeplus app. I have been trying to resolve this issue since 7 May 2020 with no avail. I have been in contact with Kari (Elite Services, Nike App & Device Support Team) for the past 6 months. My last update from Kari was 3 Sep. I feel as if being strung along. No resolution, only excuses. I was told there is no time frame for the fix and I was not able to get anyone in a leadership position to pose my issue to. I have been patient but this is ridiculous and very unprofessional. I'm hoping someone other than the "Elite" Team would see this complaint and able to provide some resolution to my issue.

Can get leaderboard and challenge to sync

Hi I have been using Nike running app and out of the blue my run did not get synced. I am worried I discarded the run when stopping by accident. Is there anyway this data can be retrieved. The run was Oct 28th around 10am 5km in 25mins 3 secs with an average split of 5.01 I think. Thank you, Muriel