Christiana Care Patient Portal app not working? crashes or has problems?

Christiana Care Patient Portal Status

Published by Christiana Care Health Services on 2023-03-15

The Christiana Care Patient Portal is a free, secure online application that
gives patients the ability to access portions of their Christiana Care health
records including diagnostic testing results and provider notes. Patients are
also able to request an appointment for a doctor’s office service, view
upcoming appointments, request a prescription refill, and send a message to
their healthcare provider.

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Are you having issues? Select the issue you are having below and provide feedback to Christiana Care Patient Portal.

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Reported Issues: 1 Comments

By Deborah M Carson 1 year ago

I cannot access my portal. It doesn't know my em

Common dislikes about Christiana Care Patient Portal app

- Does not allow a video visit to occur.

- Does not ask for permission to use camera and microphone.

- Does not allow you to change your password.

Have a Problem with Christiana Care Patient Portal? Report Issue

Common Christiana Care Patient Portal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Christiana Care Patient Portal app on iOS and Android devices. Solve all Christiana Care Patient Portal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Christiana Care Patient Portal iPhone Issues and Solutions

Christiana Care Patient Portal iOS app crashes, not working, errors
Christiana Care Patient Portal iOS app network issues
Christiana Care Patient Portal on iOS has black/white screen

Christiana Care Patient Portal Android App Issues and Solutions

Christiana Care Patient Portal has errors/crashing/not working
Christiana Care Patient Portal server network connectivity issues
Christiana Care Patient Portal has black screen

Christiana Care Patient Portal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Christiana Care Patient Portal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Christiana Care Patient Portal app crashes or not working on Iphone (iOS):

Close and restart the Christiana Care Patient Portal app on iPhone
Update Christiana Care Patient Portal app to the Latest Version for iOS
Uninstall and reinstall Christiana Care Patient Portal iPhone app
Update your iPhone to the latest iOS version

Fix Christiana Care Patient Portal on iPhone unable to connect to server/internet connection issues::

To resolve Christiana Care Patient Portal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Christiana Care Patient Portal black/white screen (blank screen) on iPhone:

Follow the Christiana Care Patient Portal iOS app troubleshooting guide Here →

Christiana Care Patient Portal Android App Issues and Solutions

Fix Christiana Care Patient Portal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Christiana Care Patient Portal app issues:

Force Stop the Christiana Care Patient Portal App
1. On android, goto "Settings" » click Christiana Care Patient Portal app. » click "Force Stop".

Update Christiana Care Patient Portal to the latest version on PlayStore

Clear Christiana Care Patient Portal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Christiana Care Patient Portal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Christiana Care Patient Portal.

Fix Christiana Care Patient Portal unable to contact server/ Christiana Care Patient Portal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Christiana Care Patient Portal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Christiana Care Patient Portal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Christiana Care Patient Portal on android.

Solve Christiana Care Patient Portal black/white screens issue on Android:

Follow the Christiana Care Patient Portal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Christiana Care Health Services, developers of Christiana Care Patient Portal.

100% Contact Match

Developer: Christiana Care Health Services

E-Mail: [email protected]

Website: Visit Christiana Care Patient Portal Website

63.64% Contact Match

Developer: NextGen Healthcare

E-Mail: [email protected]

Website: Visit NextGen Healthcare Website

About this app

The Christiana Care Patient Portal is a free, secure online application that gives patients the ability to access portions of their Christiana Care health records including diagnostic testing results and provider notes. Patients are also able to request an appointment for a doctor’s office service, view upcoming appointments, request a prescription refill, and send a message to their healthcare provider. Participating providers can also allow you to add your HealthKit data to your electronic medical record.