Alto app not working? crashes or has problems?

Alto Status

Last Updated on 2024-09-05 by Alto Experience, Inc.

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User reports:
No current problems

User reports 0

Summary of Alto Problems 🔥

- No way to contact your driver

- Issues with pre booking rides

- Support implies user doesn't know how to pre book a ride

- Charges more than competitors

📋 1 Reported Issues:

Spencer Parsons 2022-08-07

The messaging within the app used to be pretty convenient and reliable. However, nobody responds to messages anymore, despite “ responding within one hour” during business hours. It’s unfortunate.

Showing 1-1 of 1 reported issues:

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Common Alto Problems & Solutions. Troubleshooting Guide

Table of Contents:

Alto iPhone Issues and Solutions

Alto iOS app crashes, not working, errors
Alto iOS app network issues
Alto on iOS has black/white screen

Alto Android App Issues and Solutions

Alto has errors/crashing/not working
Alto server network connectivity issues
Alto has black screen

⚠️ Troubleshoot | Fix Now in One Click

Alto iPhone Issues and Solutions

How to fix Alto app crashes or not working on Iphone (iOS):

Close and restart the Alto app on iPhone
Update Alto app to the Latest Version for iOS
Uninstall and reinstall Alto iPhone app
Update your iPhone to the latest iOS version

Fix Alto on iPhone unable to connect to server/internet connection issues::

To resolve Alto network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Alto Android App Issues and Solutions

Fix Alto not working on Android, crashes, errors or is unresponsive:

Force Stop the Alto App
1. On android, goto Settings » Alto » click [Force Stop]

Update Alto to the latest version on PlayStore

Clear Alto App Cache and Data:
1. On android, goto Settings » Apps » Alto » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Alto.

Fix Alto unable to contact server/ Alto internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Alto » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Alto » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alto