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I became a member to try something new-I’m always traveling and don’t drive so I try all the apps. This app in particular has a lot of problems for me. It’s not just about the car, and “vibe”which is great. I love the option of putting on “do not disturb.” But this app has many issues. First of all there’s no way to contact your driver. So if you need to cross the street, or reach them for any reason you’re not able to. That just doesn’t make any sense. Secondly, after five minutes of wait time, they charge you. This must be how the app makes money. Because you can’t contact your driver, the time that you spend trying to look for them and figure out where they are you’re being charged. There also is an 18% service charge. I’m all for tipping my drivers, but 18% shouldn’t be included automatically. They should also let you know that there is a service charge before you book the ride. I’ll stick to Uber. They’ve figured it out.

I was a loyal customer with a membership for a year. I recently pre booked my ride in advance. I checked the Pre booked rides in the mobile app and it shows nothing is scheduled. I could have missed my flight if I didn’t confirm this. The support likes to imply I don’t know how to pre book a ride and it’s all my fault. I ended up pre booking my ride with Uber for more than 50% off what Alto wanted to charge me. Just because you’re a member doesn’t mean you will be able to use any of the benefits of booking your ride in advance. I’m going to cancel my membership and join the Uber membership instead. I got an email and text confirmation from Uber. I didn’t get any of that with Alto. I can tell Alto is more concerned about growing their business instead of providing good customer service with their customers and members.

At first, this ride service may seem like a shinier, better version of Uber or Lyft. Don’t be fooled by the good reviews. Don’t be fooled by the cool logo. I booked a prescheduled trip for my mother, and nobody showed up, texted, or called. After nobody showed up at the time slot, I ordered a new car to pick her up. The driver on the map seemed to have no idea where he was going, and also seemed to stop at a Starbucks and a Chipotle on the way on little side streets, and was not proceeding to pick her up. Meanwhile, the app kept freezing, and I had to refresh it multiple times. The diver did not answer his phone, so after about 20 minutes of this, I canceled and got her an Uber. Now, Uber’s not always great, but they have come about 95% of the time, unlike Alto. Will not be using this service again.