DaVita Care Connect Status

Last Updated on 2024-10-07 by DaVita, Inc.

I have a problem with DaVita Care Connect

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User reports:
No current problems

- App prompts for updates even when there are none available

- Notification settings cannot be customized

- App is not available for Mac or PC

- App can be cumbersome to use on smaller phone screens

- Messages and notifications are not always received in a timely manner

- App is slow and requires individual submission of each exchange for manual PD patients

- App does not calculate UF after recent update

- Basic notification function is needed

- App does not work on WiFi and requires data usage.

Jansen Pierce 2023-04-08

try to put in manual dialysis data and site shuts down

Showing 1-1 of 1 reported issues:

Common DaVita Care Connect Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve DaVita Care Connect network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the DaVita Care Connect App
1. On android, goto Settings » DaVita Care Connect » click [Force Stop]

Clear DaVita Care Connect App Cache and Data:
1. On android, goto Settings » Apps » DaVita Care Connect » Storage » click [Clear Data] option. This clears both data and cache.
2. restart DaVita Care Connect.

On android, goto Settings » Apps or Manage Apps tab.
Click DaVita Care Connect » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto DaVita Care Connect » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch DaVita Care Connect