DaVita Care Connect app not working? crashes or has problems?

DaVita Care Connect Status

Published by DaVita, Inc. on 2024-01-10

The DaVita Care Connect® mobile app is exclusively available to DaVita home
dialysis patients and their care partners. DaVita Care Connect allows home
dialysis patients to access kidney resources, send and communicate
healthcare-related information to their care teams and join telehealth
appointments.

I have a problem with DaVita Care Connect

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Most reported problems

Reported Issues: 1 Comments

By Jansen Pierce 1 year ago

try to put in manual dialysis data and site shuts down

Common dislikes about DaVita Care Connect app

- App prompts for updates even when there are none available

- Notification settings cannot be customized

- App is not available for Mac or PC

- App can be cumbersome to use on smaller phone screens

- Messages and notifications are not always received in a timely manner

- App is slow and requires individual submission of each exchange for manual PD patients

- App does not calculate UF after recent update

- Basic notification function is needed

- App does not work on WiFi and requires data usage.

Have a Problem with DaVita Care Connect? Report Issue

Common DaVita Care Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DaVita Care Connect app on iOS and Android devices. Solve all DaVita Care Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DaVita Care Connect iPhone Issues and Solutions

DaVita Care Connect iOS app crashes, not working, errors
DaVita Care Connect iOS app network issues
DaVita Care Connect on iOS has black/white screen

DaVita Care Connect Android App Issues and Solutions

DaVita Care Connect has errors/crashing/not working
DaVita Care Connect server network connectivity issues
DaVita Care Connect has black screen

DaVita Care Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DaVita Care Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DaVita Care Connect app crashes or not working on Iphone (iOS):

Close and restart the DaVita Care Connect app on iPhone
Update DaVita Care Connect app to the Latest Version for iOS
Uninstall and reinstall DaVita Care Connect iPhone app
Update your iPhone to the latest iOS version

Fix DaVita Care Connect on iPhone unable to connect to server/internet connection issues::

To resolve DaVita Care Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DaVita Care Connect black/white screen (blank screen) on iPhone:

Follow the DaVita Care Connect iOS app troubleshooting guide Here →

DaVita Care Connect Android App Issues and Solutions

Fix DaVita Care Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DaVita Care Connect app issues:

Force Stop the DaVita Care Connect App
1. On android, goto "Settings" » click DaVita Care Connect app. » click "Force Stop".

Update DaVita Care Connect to the latest version on PlayStore

Clear DaVita Care Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DaVita Care Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DaVita Care Connect.

Fix DaVita Care Connect unable to contact server/ DaVita Care Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DaVita Care Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DaVita Care Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DaVita Care Connect on android.

Solve DaVita Care Connect black/white screens issue on Android:

Follow the DaVita Care Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DaVita, Inc., developers of DaVita Care Connect.

100% Contact Match

Developer: Davita Inc.

E-Mail: [email protected]

Website: Visit DaVita Care Connect Website

73.33% Contact Match

Developer: MCT Technology Inc

E-Mail: [email protected]

Website: Visit MCT Technology Inc Website

About this app

DaVita Care Connect allows home dialysis patients to access kidney resources, send and communicate healthcare-related information to their care teams and join telehealth appointments. The DaVita Care Connect® mobile app is exclusively available to DaVita home dialysis patients and their care partners. Download DaVitaCareConnect to your smartphone to access additional features and stay connected to your care teams.