Proton Drive Status

Last Updated on 2025-02-03 by Proton AG

I have a problem with Proton Drive

Are you having issues? Select the issue you are having below and provide feedback to Proton Drive.

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⚠️ Most reported problems ⚠️

Not working

100.0%

24 hour clock ⏰

- Lack of robust features

- No video streaming, requiring downloads that take up device space

- Limited seamless UX, such as direct sharing from browser or email attachments to Proton Drive.

Common Proton Drive Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Proton Drive network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Proton Drive App
1. On android, goto Settings » Proton Drive » click [Force Stop]

Clear Proton Drive App Cache and Data:
1. On android, goto Settings » Apps » Proton Drive » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Proton Drive.

On android, goto Settings » Apps or Manage Apps tab.
Click Proton Drive » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Proton Drive » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Proton Drive

E-Mail: support@protonmail.zendesk.com

Website: 🌍 Visit Proton Drive Website

Privacy Policy: https://proton.me/legal/privacy

Developer: Proton AG

Mar 18, 2025, 08:24 PM
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