Service Desk app not working? crashes or has problems?

Service Desk Status

Published by TIVIT Terceirização de Processos Serviços e Tecnologia SA

Trazendo mais agilidade, mobilidade e praticidade no dia a dia e nas
atividades. Alguns benefícios: * Gerenciamento de chamados * Agendamento
balcão, onde o usuário escolhe melhor horário e dia para o seu atendimento *
Aprovações * Ligação gratuita para a central e muito mais Atenção! Este
aplicativo é de uso exclusivo de clientes TIVIT que utilizam o Service Desk
Mobile.

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Common Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Service Desk app on iOS and Android devices. Solve all Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Service Desk iPhone Issues and Solutions

Service Desk iOS app crashes, not working, errors
Service Desk iOS app network issues
Service Desk on iOS has black/white screen

Service Desk Android App Issues and Solutions

Service Desk has errors/crashing/not working
Service Desk server network connectivity issues
Service Desk has black screen

Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Service Desk app crashes or not working on Iphone (iOS):

Close and restart the Service Desk app on iPhone
Update Service Desk app to the Latest Version for iOS
Uninstall and reinstall Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Service Desk black/white screen (blank screen) on iPhone:

Follow the Service Desk iOS app troubleshooting guide Here →

Service Desk Android App Issues and Solutions

Fix Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Service Desk app issues:

Force Stop the Service Desk App
1. On android, goto "Settings" » click Service Desk app. » click "Force Stop".

Update Service Desk to the latest version on PlayStore

Clear Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Service Desk.

Fix Service Desk unable to contact server/ Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Service Desk on android.

Solve Service Desk black/white screens issue on Android:

Follow the Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TIVIT Terceirização de Processos Serviços e Tecnologia SA, developers of Service Desk.

100% Contact Match

Developer: TIVIT MOBILE

E-Mail: [email protected]

Website: Visit Service Desk Website

68.57% Contact Match

Developer: SolarWinds

E-Mail: [email protected]

Website: Visit SolarWinds Website

About this app

Trazendo mais agilidade, mobilidade e praticidade no dia a dia e nas atividades. Atenção! Este aplicativo é de uso exclusivo de clientes TIVIT que utilizam o Service Desk Mobile.