Freshservice Status

Try it and let us know what you think! 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 12) Reduce undue workload by merging similar tickets. “this app’s mobile app is just fantastic as you can always be connected.  We’re also very happy with the design. “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.  Freshservice also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.  this app is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud.  Also, the person working from home can easily respond. “The this app mobile app has saved us a lot of time.  The this app app is revolutionizing the mobile service desk industry.  The team uses it to scan assets on the go and handle tickets from the palm of their hand.  The this app mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go.  If someone is working from home, it is easy to tag or reach out to them.