DeskSecurium app not working? crashes or has problems?

DeskSecurium Status

Published by ALPEIN Software SWISS AG

With DeskSecurium™ you can connect anytime and anywhere to your virtual
workspace situated in the protected data center in Switzerland. Please be
aware the DeskSecurium™ app is free but you need a subscription (for more
information you can contact us at contact@desk-securium.

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Common DeskSecurium Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DeskSecurium app on iOS and Android devices. Solve all DeskSecurium app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DeskSecurium iPhone Issues and Solutions

DeskSecurium iOS app crashes, not working, errors
DeskSecurium iOS app network issues
DeskSecurium on iOS has black/white screen

DeskSecurium Android App Issues and Solutions

DeskSecurium has errors/crashing/not working
DeskSecurium server network connectivity issues
DeskSecurium has black screen

DeskSecurium iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DeskSecurium app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DeskSecurium app crashes or not working on Iphone (iOS):

Close and restart the DeskSecurium app on iPhone
Update DeskSecurium app to the Latest Version for iOS
Uninstall and reinstall DeskSecurium iPhone app
Update your iPhone to the latest iOS version

Fix DeskSecurium on iPhone unable to connect to server/internet connection issues::

To resolve DeskSecurium network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DeskSecurium black/white screen (blank screen) on iPhone:

Follow the DeskSecurium iOS app troubleshooting guide Here →

DeskSecurium Android App Issues and Solutions

Fix DeskSecurium not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DeskSecurium app issues:

Force Stop the DeskSecurium App
1. On android, goto "Settings" » click DeskSecurium app. » click "Force Stop".

Update DeskSecurium to the latest version on PlayStore

Clear DeskSecurium App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DeskSecurium app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DeskSecurium.

Fix DeskSecurium unable to contact server/ DeskSecurium internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DeskSecurium » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DeskSecurium » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DeskSecurium on android.

Solve DeskSecurium black/white screens issue on Android:

Follow the DeskSecurium android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ALPEIN Software SWISS AG, developers of DeskSecurium.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: ALPEIN Software SWISS AG

E-Mail: [email protected]

Website: Visit DeskSecurium Website

About this app

Please be aware the this app™ app is free but you need a subscription (for more information you can contact us at contact@desk-securium. ch). this app™ can be used both as a standalone solution and as virtual desktop for the corporate SWISSSECURIUM® platform users. With this app™ you can connect anytime and anywhere to your virtual workspace situated in the protected data center in Switzerland. No matter where you are or which mobile device/tablet you use, you can be sure that our app provides the most secure access to your virtual workplace in accordance with the strictest Swiss rules. With this app™ your data is safe and protected from theft and accidental damage.