Xfinity My Account Reviews

I have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent whose name was Clement. Clement said that a technician would be needed and if 3-5pm time slot today would be ok. I agreed to the time slot. Without anything else that could be done I thanked him for that and we ended our chat. Another 40 minutes went by and again my tv box locked up. I again used XfinityMyAccount to chat with an agent by the name Mohammed. Mohammed never even looked at any possible notes on my account even after I asked him to. He wanted me to go through the same details of my previous calls. I told Mohammed to never mind and ended the chat. Today, I use XfinityMyAccount to call and actually speak with someone by the name Rihanna. Rihanna had trouble getting any answers for me why I wasted my time waiting for a technician that was never scheduled by Clement in the first place. I was not happy to hear that and all Rihanna could say was “thanks for that information “. I explained how I felt about the customer service that I was being given and hung up. My conclusion is the agents through XfinityMyAccount will flat out lie to their customers and not do what they say. I am seriously thinking of getting a different service because customer service is not a priority for this company.

My remote is somewhere. Where? I have no idea. But someday I’ll find it. Until then, I had an old remote I wanted to reprogram, and was surprised that there’s no option for this in the My Acct App under the TV Support section. I used Xfinity Assistant, chose TV Troubleshooting, and there’s no remote troubleshooting option there either. So, I manually typed in Reprogram Remote, and the help I needed came right up. The link it brought me to, it’s a great link! It lists all the remotes, all the codes for my TV, and in a few minutes, I was controlling both power and volume to my silver remote with red OK button. The remote link/page is awesome and really easy to use and understand. I especially like that you show a picture of each remote so it was easy to find the old remote I had. It also has a link to the remotes manual, if you needed it. I would ask to please add a Reprogram Remote option to both the TV Troubleshooting tab, as well as in the Assistant for TV troubleshooting. I also really like that I can change what day my bill is due. Moving my due date to the beginning of the month really helped me out. Especially with the Holidays coming up.

I’ve had an ongoing issue with my internet connection for the past 10 months. I was required to reset my modem almost daily. Last month I started losing connection for hours at a time. Due to COVID, I now work from home and was unable to work. In a 2 week time span, 3 techs and a supervisor came to the house. The techs are the ONLY reason I gave a 1 out of 5 rating, otherwise I would give a -5 if available! They were wonderful!! I was given the supervisor’s email and was told to track the connection loss and send him an email. The issue continued after he left my home, so I sent him a list of the times I lost connection, after they left. NO REPLY. What happened to Xfinity’s 24/7 commitment to ensuring their customers have a connection? I’ll tell you what happened... it never existed! My contract is up next month and I’m seeking other options, rather than renew my contract with Xfinity, because why should I continue to pay for a service that doesn’t work? Btw... when the techs were at the house, they had two different neighbors tells them they were having issues and they described the same issues that I’m having. Which lead the techs to believe it’s the main box. Yet no one has been out to repair the box! Don’t get me started on the chat via XfinityMyAccount ... it’s worthless! The only thing they tell you is to restart the modem!

God awful company to deal with and by far the worst customer service and internet. For context, I am an engineer, so I’m somewhat tech savvy and certainly not a 90 year old man who doesn’t know internet from radio. Comcast and Xfinity are genuinely IMPRESSIVELY DREADFUL. There surely is no explanation any company can have such bad customer service unless it actually attempts to provide the worst service possible and has engrained “worst customer service possible” into their automated responses and scripts. Most companies could try to be as robotic and soulless, and they would all fail in comparison to how horrible Comcast is. Furthermore, for a company in the Telecom and “Tech” industry, they create terrible products. The My Account app keeps saying “Manage WiFi” and then reroutes me to the XFi app. After I login to the XFi app, it blocks me with a message saying “Upgrade your account” and offers a link. When I click the link it takes me back to the My Account app and says my account is already upgraded. To put a cherry on top of the pile of garbage, the in app chat symbol is completely unresponsive. It literally doesn’t do anything. Honestly this company is either run by a greedy idiot or Satan. Either way it is by far the worst company on Earth. I am blown away and in awe that any corporation could be this horrid. For that that Comcast, you may deserve an applause.

If someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting with several agents and 2 supervisors, their answers always are “we are sorry” “we understand” “the tech is coming to your house today regardless” the day comes up and no tech, no service, no ownership from this company”. Several days without internet not being able to work and not receiving money because of that. “Oh you can use a hotspot” there’s non near my location, the closest one is more than 3 blocks from my house and is located in a bus stop, should I place my home office in a bus stop???… now they said and assure and promise that in 3 more days the tech will show up no matter what,,, what if not? Is this shady company fishing on people to not offer the service and then have us cancel to be forced to pay for cancelation fees and then they will continue as a predator of customers?? To whom can I escalate the situation? Will Comcast/Xfinity pay me for the losing earnings because of their lack of service?? THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!

This is by far the worst app I have ever been forced to use, and I’ve used many! It’s even worse than their customer service and voice attendant, and that’s as bad as it gets. Be prepared to waste a minimum of 30 minutes on whatever task you open XfinityMyAccount to accomplish. If you open a dictionary of idioms to see the definition of “slower than molasses in winter” you will probably find an entry for XfinityMyAccount. Your hair will grow faster than XfinityMyAccount will move just loading one page to the next. It is truly reminiscent of the old AOL dial up experience, if you’re old enough to have used that.

Using XfinityMyAccount is truly a harrowing experience, and one I would not wish in my worst enemy. The best way to improve XfinityMyAccount is to force XfinityMyAccount creators, the Xfinity executives and CEO to use it daily to accomplish anything at work. If they had to use such a slow, cumbersome, frustrating app every day, we would not have to. They would have improved it long, long ago. If I could give XfinityMyAccount a negative 5 stars it would be too generous. I’m amazed it was ever approved for use by anyone. Do yourself a favor and run, do not walk, away from XfinityMyAccount download. Your welcome in advance. I give XfinityMyAccount -5 stars.

I switched my internet plan from the blast to gigabytes plan because I want faster speed. Unfortunately at that time when I switched plan, my modem still using Docsis 2.0. So I could only get pretty much 1/3 from the gigabyte speed I paid every month. When I finally bought Netgear CM1200 which perfect modem for my internet plan. XfinityMyAccount still showing my old CM600 and I’ve been trying to inform their technical support that somehow Xfinity system is still thinking I’m using the old modem. Therefore whenever I ran diagnostic to my system is always showing that I have problem with my modem signal. Even after buying the right modem for the bogus gigabyte plan, when I test my internet speed the reading is exactly the same result with my old modem. I know every time I called their horrible customer service, the agent is always suggesting me to renting their equipment. Perhaps this is the Xfinity trick to forced their customers to rent their modem. Too bad Xfinity is “THE ONLY PROVIDER” in my neighborhood, so I have no choice but to let Xfinity robbing me. Since the review system can only give 1-5 stars. My rating for Xfinity App plus their service is Xfinity OWED me 5 stars instead.

When I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted to cancel my service. I spent two hours on the phone with someone WHO JUST KEPT TRYING TO SELL ME MORE INTERNET while I was trying to cancel my services. Finally I got it done. Then 2 months later I got a past due notice on my first account at my original address that I didn’t know I wasn’t using anymore BECAUSE THEY MADE A SECOND ACCOUNT WITHOUT MY KNOWLEDGE. I immediately called to cancel that account and dispute the money that was “owed” to them because I hadn’t been using their internet for 2 months. “Nothing we can do” turned into “a $250 credit which you can use at Xfinity”. I just wanted nothing to do with them. I was able to cancel that account. OR SO I THOUGHT. 4 Months later I end up with a COLLECTION NOTICE FOR $100 FROM AN UNPAID XFINITY ACCOUNT. I was livid. XFINITY had some of the worst customer service and ruined my credit score. Make sure you clarify everything with them when canceling and keep your ducks in a row.

I’ve been paying for service for a week and can not connect to the internet. In a new house with medical problems related to significant moving injuries, multiple problems in multiple systems, banking needs, multiple requirements for research into local vendors and repair people and NO INTERNET!!! Have been through all the ridiculous “auto-assistant“ options multiple times with absolutely no improvement at all, finally “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by, “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by…. Yeah. You guessed it.

I HATE XFINITY!!!!!

I see a lot of complaints regarding customer service, so thought I’d leave this little tip. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I always go to one of their stores with changes to my account, and any problems. I’m pretty much stuck with them, as I live in a ‘dead zone’, and Xfinity (Comcast) is the ONLY signal that reaches us. They know they have me over the barrel. But when I go in, they ALWAYS help me whittle mybill down, remove any late fees, and find special bargains for me. The last time in, without even asking, they gave me a month at 1/2 price, and gave me an extra month to catch up on payments. I might be the only one...but Im EXTREMELY happy with them. There’s rarely more than a 10-15 minute wait, and the in person customer service is stellar. On the extremely rare occasions where I’ve had to use the phone, it’s been quite frustrating. Going in person makes ALL the difference. Hope that’s helpful to someone out there!

You’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent one costs over $150 a year (more than most cable modems cost to buy). Both through XfinityMyAccount and website, I found the location where I’m supposed to be able to access that information and after an hour of trying and being asked to logon about 50 times as well as being asked for my address and plan about the same number of times, I’m no closer to having an answer from Xfinity. Doesn’t it stand to reason that, after successfully logging in multiple times, they should know my address and plan type?!?! Oh yeah, another kicker, their website and app both say my address that they currently service isn’t recognized. Do they even test their website or apps to see if they work? It doesn’t appear that they do. The only good thing I can say about Xfinity is that their service works most of the time but heaven help you if you ever need anything outside of that.

I don’t where to begin. Sincerely worst customer service ever. At the end of year I was trying to active online by myself an offer i couldn’t do it. It will come an pop up saying contact an agent. 40 min over calls the agents who barely understand what I was asking and try to convince me that I would get the same offer with a higher price. I was frustrated and what they would do was only writeing over the call to leave comment as the higher supervisor would read. I mean what I can say… I see that marketing manager are sweeting to maintain and have new customer and practically they convinced me that they have best offer and service but as it come down the agents would destroy all.
I’m sorry that I have to post here my concern since the developers are awsome and XfinityMyAccount works perfectly.2
I just wanted to let you know that you are completely out of any advertisement basically lying.
Form mbps which isn’t almost never the one that the customer buys to the CPRA- the agents across other side of the world handle my data and find the right to leave comment on their system not to give support to a customer but be align to each other .

XfinityMyAccount is not very user-friendly and has a lot of bugs. The accuracy of notifications of outages is always incorrect. If it says there is a problem by a red dot doesn’t necessarily mean if there is a problem?? And if it’s a green dot does not necessarily mean there it’s not a problem??
When trying to get someone to call me for technical support the outgoing message and the bots don’t wanna let go and connect you to a person. It wants you to talk to it but that does not understand anything you’re saying and says it still learning?? And then when you finally get to somebody it’s in the Philippines or India that cannot speak or understand English well enough to help you, then are useless and helping you and many times for me has caused greater problems than what I called in.
Update: now when Comcast sells you or offers you gigabyte speed of 1 GB or more paid for or not, you can’t get it unless you have a fiber optic connection?? So customer beware you won’t be getting your 1 GB speed or more no matter how much you pay and less you have fiber optic connection what a rip off!!!!!!!!!
As of late a fairly useless App.

I used to rely on the xFi app to manage my home network from my iPhone XS, including parent controls and all my devices. But it appears the merging of xFi into the main Xfinity app broken XfinityMyAccount . When I try to manage my network, the error message says “Your modem is offline.” But it’s not. I am online. I can still manage my network from the Xfinity website via my laptop, which means it’s not my router/modem settings. It’s the iOS app. As of today, I’m on the latest version of iOS. If Xfinity can address this quickly, I’m happy to raise my review. [Update Oct 11, 2020] Comcast support has been helping me through Twitter. They’ve advised me to check and adjust my Xfinity router security settings. I’ve reset the router several times, deleted old network and created new one. The router/modem works perfectly fine, it’s just the Xfinity iOS app can no longer receive any info about my home network. So I can’t use it to manage all our devices. I will be switching how I control my home WiFi to my Google WIFI hardware and app as of today. Refuse to waste any more personal time troubleshooting for Comcast’s app update.]

I have been trying for 1 hour to figure out how to speak to a person. The automated service says to me “ in order for us to get you to a representative I will need more information on what you need to speak about. I say billing questions and she proceeds to steer me to the main menu or some other fricking option. She will not let me to speak with anyone. You people are not even in the office. You are working from home and you still can not answer the phone for customers who have every right to try and make payment arrangements for our bills. As you know most everyone in the country right now are out of work and or filing and waiting for unemployment checks to come to them. Could you please create a better avenue for your customers to speak, whether it’s through a chat hotline or telephone answering services. The chat room in the Xfinity app is none other than a question and answer thread. There is actually no human being to chat with. You can only ask questions that XfinityMyAccount gives you to ask.
This is the worst customer service I’d have ever experienced in my life. Get with the program as really help some people out

Comcast xfinity is the single worst company EVER. Your automated system is quite possibly the single worst automated system of all time. Today I spent my day waiting for your technician who was great, changed out what needed to be changed everything worked fine when he left. I went about my day and about 15 mins later my cable was out again. NO ONE that works for your company can help with this. The technician will be coming back out tomorrow to change out the box again and because of this I will have to take a partial day off from work AGAIN!! I pay you people $300 a month to have cable that works when it wants to and it’s terrible!!! You cancel channels. You add garbage ones in their place. All without notifying your subscribers. You are terrible and if there was another provider in my area I would gladly go with them but sadly you have the market in my area cornered. If changing this box tomorrow does not work I will be cancelling my subscription with your company and will make it my personal life goal to have every single friend, family member and person I meet cancel their services with your terrible company.

XfinityMyAccount is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity.
XfinityMyAccount DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some money when you need to.
Xfinity makes it as difficult as possible and extremely inconvenient for customers to modify their services and save money. If you’re not paying attention when using XfinityMyAccount, you can accidentally & very easily add unnecessary services in less than 15 seconds. Then in order for you to correct your mistake, you will have to call by phone and spend around 30 MINUTES or more of your valuable time waiting for the “customer service” rep to correct your error.
(Remember the customer recording of his call to Comcast that went viral on the internet, when Xfinity/ Comcast made it extremely inconvenient and difficult and gave him the run-around 🏃 every time he called “customer service” to cancel a service?)
If Xfinity reeeeeally cares about the customer, they should make it possible to downsize services by using XfinityMyAccount!!

I had the brilliant idea to get XfinityMyAccount to help me manage devices, specially my son’s PS4 times. When I set a restriction of only 4 hours of play then turn off wifi... XfinityMyAccount did the same exact thing with ALL DEVICES at my house. I will wake up and no signal, I will have to go in and “unpause all other devices” I was so busy with going back to school this past week that I didn’t pay enough attention, until Saturday came and again I had no wifi and called Comcast about 5 times and talked to 3 agents total.
They didn’t know what it was, they all will troubleshoot and reset the modem. Until I could get into XfinityMyAccount and chat with someone within XfinityMyAccount that could help me. No one else could. So beware to use XfinityMyAccount because if you don’t have wifi to login and fix the problem you are stuck and NO ONE from Comcast can fix this issue!!!
So I had to get in a browser on a hotspot wifi and enter my email and password manually to finally access XfinityMyAccount online. Big mistake!
My advice... uninstall ASAP. It took me a whole week and my beloved Saturday to figure out that my only problem was XfinityMyAccount.

I always have problems with Xfinity. Believe the low reviews because they really are true. It’s become impossible for me to set up autopay through XfinityMyAccount because it tells me “error”. I’ve had this issue before and the guy saw my new card on file and set it up on autopay. This time I wasn’t so lucky. I called and explained to them I had fraudulent activity on my card so I had to replace it but my autopay wouldn’t set up again. I got charged $10 extra dollars so I called them to tell them it’s not my fault! I finally got a hold of a laptop and set it up on desktop but they kept telling me I’m not set up on autopay. What??? I got an email confirmation saying I was and told them I could forward to them but they said I will just have to try later?? Try what if it’s already set up on autopay? Then they wouldn’t take off the $10 because I have to wait 45 days. I was already previously set up on autopay yet every time you change something they want to keep taking as much money as they can. Tired of them! Once I am done paying my phone off since I have xfinity mobile too I will switch providers!!

Like so MANY other reviews you see here mine amazingly exactly the same. Every weekend starts with 3 to 4 reboots. And XfinityMyAccount chat is worthless, when you do get a hold of someone you always get some boiler plate answers. Seems strange that these lock up issues seem to happen so many different places. These are reasons I got rid of this company years ago and went different providers. But I said things have had to changed since then. But no still arrogant, elitist, and rude customer service and I second that they will lie just to get thru with call to check their clear call quota. I also will be going back to previous providers even though more money I never in the 7 years with I had maybe 3 issues , I been with these idiots not even a year say ten months and have dealt with XfinityMyAccount and issues with service 130 times. And when you do talk to a tech which is stretch all they want to upgrade you not fix what you called about. Idea if you want me to upgrade pay more fix what you got now why would I upgrade while crap not working. But they don’t care

I like the lay out and how easy it’s to navigate through XfinityMyAccount . The only thing I feel really annoying is the ability to see your payments. I personally like spreading out my payments on a weekly basis rather than all at once but when I go back to try to see all the small payments I had made it doesn’t show them. Let’s say my bill is $150 due at the end of the month so I start paying $50 the 7th another $50 the 14th so by the the time the end of the month comes I don’t have to worry about a bigger amount. All this small payments don’t show on the account. Why? Why can you make it easier for me to see the small payment with a confirmation. I bet it’s an easy fix

If only there was an internet company that was up front with their prices! Didn't make you have to out put in your address to look at upgrades for cable or internet, and allowed you to pick and choose what You! The customer wants!!! But there isn't. Obviously at&t, Time Warner, Dish and all the other companies in my area give me hell as a customer and it sadly happens to be that I get the most consistent internet with Comcast. But I truly, to my core hate having to do anything involving their app, website or customer service! And its for one simple reason... TRANSPARENCY!!! don’t cancel my HBO subscription you made me get in the first place BC you want my package to now include Stars and require me to purchase another package to get my HBO subscription back. Don't give me this one year discount just so you can secretly raise my rate later under the guises that I won’t notice! Comcast Xfinity... you’re the worst! I hope Google or some other company forces you change your business strategy in order to stay relevant!But truly I want to see this company fall to the wayside like MCI (remember them lol).

Sincerely,

Your reluctant customer... I can’t wait for something better.

I would like to say that the customer service is excellent. I got behind in my payment by one month. Now. I only get internet. Because of the high cost in cable I can not afford all the amenities Comcast has to offer it’s just not in my budget. But small story short. I got shut off. I called them explained my situation to customer service. They turned my internet back on and said when you get paid please pay this amount and your service will continue. I was in shock. See I’m on a bye-weekly pay period. And I told them this they still turned it back on that day. I had my internet back on with in ten minutes. We need more company’s like this that have a heart and know that times are tough. And to give us hard working people a chance. I thank you very much. God Bless each and every one of you that work at Xfinity (Comcast).

FPL will let you report an outage, but not Comcast, that would be to easy for the customers‼️ so the stupid internet was out most of last night AGAIN, & I went on cellular to see if I could report it, you cannot‼️ so I found out it was “scheduled maintenance” WELL IF ITS “Scheduled maintenance” why not give customers prior warning of said scheduled outage like FPL does, too much consideration for customers may give them a better image, they sure need it‼️‼️‼️ because they sure don’t have much in the way of customer service now‼️‼️‼️ calling Comcast is the BIGGEST WAIST OF TIME ON THE PLANET ‼️‼️‼️‼️‼️‼️‼️ what ever county it is, DOES-NOT UNDERSTAND ANYTHING THATs NOT IN THEIR SCRIPT‼️‼️‼️ just a ticket for frustration ‼️‼️‼️ SUCH A WAIST OF MONEY & they “Comcast” wonder why I don’t buy more services from them⁉️⁉️⁉️ because they do such a lousy job with the 1 service I do buy‼️‼️‼️‼️‼️‼️‼️ changing their name from Comcast to Xfinity to try and avoid the bad reputation they earned, has done absolutely no good because they didn’t bother to improve the customer service‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

No one does what they say within this company. I’ve been attempting to upgrade my cable service over the past two weeks. My home was built in 1991 and Comcast has not upgraded any equipment on their end. They need you to tell them to upgrade their equipment (at the street). My signal from the street is”Negative” strength. I have to wait on hold over twenty minutes each time I need to schedule services that Comcast should automatically provide. FYI you have to call multiple times to upgrade service. First the “Tech” came out to my home and laughed at my obsolete “Drop Cable” and Splicers with a booster from 1991. Then I have to follow up with phone calls to Comcast to fix their equipment! My Green Cable Street Box is also from the 1990s and no one in customer service can figure out who changes/upgrades this piece of equipment. All the while, I’m paying for “high speed internet” that’s super slow. Not a very good way to run a business. So much for their “Customer Centered Campaign”.

Very disappointed in this application. As others have pointed out, XfinityMyAccount allows you the ability to “Manage your plan” but only up-selling services and option you most likely don’t want. In addition. EVERY offer that was available to me, a long time internet customer, had in the “Plan details” the restriction “New residential customers only.” If it’s for new customers only then don’t list it as an offer to current customers. All I wanted to do is upgrade my internet to a higher data rate but I got so frustrated with XfinityMyAccount I gave up. Comcast you just lost some money with your marketing tactics!! This kind of behavior is why the cable tv industry has such a bad reputation. If your going to provide the ability to “manage” your plan to your customers then let them manage it!!

Generally, I found XfinityMyAccount clunky requiring me to log in over and over again. I also had it tell me numerous times that there was a problem and to contact the support number provided.

I have had problems every single month with paying my bill and with customer service. Most recent is that I was charge a $70 fee to have someone come to my place to fix my brand new internet box. The actual box that I just unwrap had internal wire problem. Wasn’t told that I was going to be charge to have someone come down to fix their problem so I thought I was up to date on my bill not knowing about the extra charge and ended up with a late fee. Had to call customer service and the guy just kept repeating “it was a validated charge” when I asked him what was wrong with my box. Finally was transferred to someone who knew what they were talking about and was told that the $70+ charge was going to be credited to my next bill. It WAS NOT and now I have to pay another late fee. I was told that the credit was going to go to my next months bill. Guess what, I’m disappointed again and and will absolutely NOT be renewing my contract once it’s up.

The call scheduling feature is the best idea, but I’m removing a single star for not allowing pauses in the phone number field (despite pauses literally being a button available to type since it uses the standard dial pad input field) because that means I can’t use this for my work account, only personal. Once they remove the restriction to use commas (pauses) on the call scheduler (super simple to do) or add extension support in some other way - I’ll add the last star since that’s the only thing XfinityMyAccount is missing in my opinion, it’s perfect otherwise. MAYBE, a way to switch between accounts would be cool so I could help my mother with hers (like restarting her modem from XfinityMyAccount ALWAYS fixes her issues), and then I’d switch to business to pay the bill and back to my personal. That’s my wishlist at least.

I am rating XfinityMyAccount a full 5 for convenience, ease of use, clarity, and ability. Now as for company behind XfinityMyAccount I support fully too and I know someone can potentially say negative things about anyone or anything but I tel you liking at what other friends and family are paying for the comparable services elsewhere Comcast is giving a great deal for the services AND reliability of their product. I appreciate all the care taken into making a great product and trying to give it as affordably as possible to make money but not squeeze too unbearably bad on us the customer. It’s easy to say it’s a high price, but then I can say anything is too high... I’m just glad I have access to the more affordable and better services through Xfinity!

When I am away from home, I’d like to be able to check whether my service is up. Very simple question. I expect, very common. The old app supported this feature. In the new app, I have to reset just to learn if the system is up. Come on, folks! Think about it!

I was startled to get an email back. It said XfinityMyAccount displays a negative status if there is a problem, so the absence of a negative status means all is well. Cleverly, the email didn’t say where to look for the absence of status. Searches online and in XfinityMyAccount didn’t say. And no address to reply to the note. And everywhere I look, on XfinityMyAccount and in the real world, absence of status. But am I looking in the right place? A deep philosophical dilemma.

User interface design 101. PUT A GREEN ICON if all is well. As on the website. And please, never send an unsigned email, and never without a reply-to option. If I am the best part of Comcast, treat me like a human being.

Hey Folks,

I've been on this service since 1994 in my area. The outages have been few, usually due to a car hitting a node or a pole.
The technology has improved and speeds are better. My bill is crazy like many and the sports package is heavily pushed. I'm a Sci-Fi guy and look forward to when a selective menu allows to pick the services you want and pay that rate. This allows you to have some control over your billing and improve the reviews I recently read. This move would slightly dip the Comcast profit at first but the number of consumers would double and their bottom line will improve.
I'm not sure if anyone from the company actually reads these reviews? I do know that happy customers will equal a happy company. I have 30 years of experience that proves that statement.
Finally, for the phone app.. could you make sure each page has a back button or a window control. Sometimes the links take you to a dead end with no route back except to reload XfinityMyAccount .

Thanks XFinity for services better than the alternatives of dish and old phone lines!

I completely recommend having XfinityMyAccount if you have Xfinity internet. XfinityMyAccount can remotely restart your modem, provides troubleshooting guides, outage maps, many more resources and if that doesn’t help you can directly chat with a real person. I’m not too great with this stuff myself so I love having someone being able to help me out. They always resolve the issue! My only advice would be to download XfinityMyAccount before you ever have any issues. Obviously if your internet is out and you’re stuck trying to download XfinityMyAccount on your data it may take longer or in my case where the service is so slow may not even download.

I’ve been trying to reach a representative for over 30 mins. I scheduled a callback 3 TIMES and each time I was called back, the automated service would not accept the selection (press 1 to speak with an agent). I pressed 1, I pressed 2 and I pressed 9. It didn’t take the responses and just kept hanging up on me. Then it called me back 2-3 more times on its own just to not accept my responses again and hang up on me.

Then, I reached out on FB messenger. The virtual agent responds and says a specialist will be with me shortly. 4 mins later, I get a message from Jason. When I send my messages explaining my issues, I never get a response back from Jason. If the office is closed for the holiday, they should just say that. Now, I’ve wasted almost 45 mins trying to get Comcast on the phone with no luck. The customer service seems to be as crappy as their services!