The hassle-free way to manage your Xfinity account anywhere, anytime – with no
call needed. It’s easy and fast to access and personalize your WiFi name and
password, check for service outages, troubleshoot or refresh your equipment,
view and pay your bill, find out your tech’s arrival ti...
This app and Xfinity’s website are both awful
You’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent one costs over $150 a year (more than most cable modems cost to buy). Both through the app and website, I found the location where I’m supposed to be able to access that information and after an hour of trying and being asked to logon about 50 times as well as being asked for my address and plan about the same number of times, I’m no closer to having an answer from Xfinity. Doesn’t it stand to reason that, after successfully logging in multiple times, they should know my address and plan type?!?! Oh yeah, another kicker, their website and app both say my address that they currently service isn’t recognized. Do they even test their website or apps to see if they work? It doesn’t appear that they do. The only good thing I can say about Xfinity is that their service works most of the time but heaven help you if you ever need anything outside of that.
Great app but few details can change
I like the lay out and how easy it’s to navigate through the app. The only thing I feel really annoying is the ability to see your payments. I personally like spreading out my payments on a weekly basis rather than all at once but when I go back to try to see all the small payments I had made it doesn’t show them. Let’s say my bill is $150 due at the end of the month so I start paying $50 the 7th another $50 the 14th so by the the time the end of the month comes I don’t have to worry about a bigger amount. All this small payments don’t show on the account. Why? Why can you make it easier for me to see the small payment with a confirmation. I bet it’s an easy fix
Comcast is a Monopoly
If only there was an internet company that was up front with their prices! Didn't make you have to out put in your address to look at upgrades for cable or internet, and allowed you to pick and choose what You! The customer wants!!! But there isn't. Obviously at&t, Time Warner, Dish and all the other companies in my area give me hell as a customer and it sadly happens to be that I get the most consistent internet with Comcast. But I truly, to my core hate having to do anything involving their app, website or customer service! And its for one simple reason... TRANSPARENCY!!! don’t cancel my HBO subscription you made me get in the first place BC you want my package to now include Stars and require me to purchase another package to get my HBO subscription back. Don't give me this one year discount just so you can secretly raise my rate later under the guises that I won’t notice! Comcast Xfinity... you’re the worst! I hope Google or some other company forces you change your business strategy in order to stay relevant!But truly I want to see this company fall to the wayside like MCI (remember them lol). Sincerely, Your reluctant customer... I can’t wait for something better.
This Xfinity app is setup to Rip off customers
The app is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity. This app DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some money when you need to. Xfinity makes it as difficult as possible and extremely inconvenient for customers to modify their services and save money. If you’re not paying attention when using this app, you can accidentally & very easily add unnecessary services in less than 15 seconds. Then in order for you to correct your mistake, you will have to call by phone and spend around 30 MINUTES or more of your valuable time waiting for the “customer service” rep to correct your error. (Remember the customer recording of his call to Comcast that went viral on the internet, when Xfinity/ Comcast made it extremely inconvenient and difficult and gave him the run-around 🏃 every time he called “customer service” to cancel a service?) If Xfinity reeeeeally cares about the customer, they should make it possible to downsize services by using this app!!
I would like to say that the customer service is excellent. I got behind in my payment by one month. Now. I only get internet. Because of the high cost in cable I can not afford all the amenities Comcast has to offer it’s just not in my budget. But small story short. I got shut off. I called them explained my situation to customer service. They turned my internet back on and said when you get paid please pay this amount and your service will continue. I was in shock. See I’m on a bye-weekly pay period. And I told them this they still turned it back on that day. I had my internet back on with in ten minutes. We need more company’s like this that have a heart and know that times are tough. And to give us hard working people a chance. I thank you very much. God Bless each and every one of you that work at Xfinity (Comcast).
Can’t report an outage ‼️‼️‼️
FPL will let you report an outage, but not Comcast, that would be to easy for the customers‼️ so the stupid internet was out most of last night AGAIN, & I went on cellular to see if I could report it, you cannot‼️ so I found out it was “scheduled maintenance” WELL IF ITS “Scheduled maintenance” why not give customers prior warning of said scheduled outage like FPL does, too much consideration for customers may give them a better image, they sure need it‼️‼️‼️ because they sure don’t have much in the way of customer service now‼️‼️‼️ calling Comcast is the BIGGEST WAIST OF TIME ON THE PLANET ‼️‼️‼️‼️‼️‼️‼️ what ever county it is, DOES-NOT UNDERSTAND ANYTHING THATs NOT IN THEIR SCRIPT‼️‼️‼️ just a ticket for frustration ‼️‼️‼️ SUCH A WAIST OF MONEY & they “Comcast” wonder why I don’t buy more services from them⁉️⁉️⁉️ because they do such a lousy job with the 1 service I do buy‼️‼️‼️‼️‼️‼️‼️ changing their name from Comcast to Xfinity to try and avoid the bad reputation they earned, has done absolutely no good because they didn’t bother to improve the customer service‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
Customer Service is Horrible!!!
No one does what they say within this company. I’ve been attempting to upgrade my cable service over the past two weeks. My home was built in 1991 and Comcast has not upgraded any equipment on their end. They need you to tell them to upgrade their equipment (at the street). My signal from the street is”Negative” strength. I have to wait on hold over twenty minutes each time I need to schedule services that Comcast should automatically provide. FYI you have to call multiple times to upgrade service. First the “Tech” came out to my home and laughed at my obsolete “Drop Cable” and Splicers with a booster from 1991. Then I have to follow up with phone calls to Comcast to fix their equipment! My Green Cable Street Box is also from the 1990s and no one in customer service can figure out who changes/upgrades this piece of equipment. All the while, I’m paying for “high speed internet” that’s super slow. Not a very good way to run a business. So much for their “Customer Centered Campaign”.
Not really customer focused
Very disappointed in this application. As others have pointed out, the app allows you the ability to “Manage your plan” but only up-selling services and option you most likely don’t want. In addition. EVERY offer that was available to me, a long time internet customer, had in the “Plan details” the restriction “New residential customers only.” If it’s for new customers only then don’t list it as an offer to current customers. All I wanted to do is upgrade my internet to a higher data rate but I got so frustrated with the app I gave up. Comcast you just lost some money with your marketing tactics!! This kind of behavior is why the cable tv industry has such a bad reputation. If your going to provide the ability to “manage” your plan to your customers then let them manage it!! Generally, I found the app clunky requiring me to log in over and over again. I also had it tell me numerous times that there was a problem and to contact the support number provided.
Worse year by far with customer service
I have had problems every single month with paying my bill and with customer service. Most recent is that I was charge a $70 fee to have someone come to my place to fix my brand new internet box. The actual box that I just unwrap had internal wire problem. Wasn’t told that I was going to be charge to have someone come down to fix their problem so I thought I was up to date on my bill not knowing about the extra charge and ended up with a late fee. Had to call customer service and the guy just kept repeating “it was a validated charge” when I asked him what was wrong with my box. Finally was transferred to someone who knew what they were talking about and was told that the $70+ charge was going to be credited to my next bill. It WAS NOT and now I have to pay another late fee. I was told that the credit was going to go to my next months bill. Guess what, I’m disappointed again and and will absolutely NOT be renewing my contract once it’s up.
The call scheduling feature is the best idea, but I’m removing a single star for not allowing pauses in the phone number field (despite pauses literally being a button available to type since it uses the standard dial pad input field) because that means I can’t use this for my work account, only personal. Once they remove the restriction to use commas (pauses) on the call scheduler (super simple to do) or add extension support in some other way - I’ll add the last star since that’s the only thing this app is missing in my opinion, it’s perfect otherwise. MAYBE, a way to switch between accounts would be cool so I could help my mother with hers (like restarting her modem from the app ALWAYS fixes her issues), and then I’d switch to business to pay the bill and back to my personal. That’s my wishlist at least.
Great app and great company!
I am rating this app a full 5 for convenience, ease of use, clarity, and ability. Now as for company behind the app I support fully too and I know someone can potentially say negative things about anyone or anything but I tel you liking at what other friends and family are paying for the comparable services elsewhere Comcast is giving a great deal for the services AND reliability of their product. I appreciate all the care taken into making a great product and trying to give it as affordably as possible to make money but not squeeze too unbearably bad on us the customer. It’s easy to say it’s a high price, but then I can say anything is too high... I’m just glad I have access to the more affordable and better services through Xfinity!
Is my service up?
When I am away from home, I’d like to be able to check whether my service is up. Very simple question. I expect, very common. The old app supported this feature. In the new app, I have to reset just to learn if the system is up. Come on, folks! Think about it! I was startled to get an email back. It said the app displays a negative status if there is a problem, so the absence of a negative status means all is well. Cleverly, the email didn’t say where to look for the absence of status. Searches online and in the app didn’t say. And no address to reply to the note. And everywhere I look, on the app and in the real world, absence of status. But am I looking in the right place? A deep philosophical dilemma. User interface design 101. PUT A GREEN ICON if all is well. As on the website. And please, never send an unsigned email, and never without a reply-to option. If I am the best part of Comcast, treat me like a human being.
Best alternative out there
Hey Folks, I've been on this service since 1994 in my area. The outages have been few, usually due to a car hitting a node or a pole. The technology has improved and speeds are better. My bill is crazy like many and the sports package is heavily pushed. I'm a Sci-Fi guy and look forward to when a selective menu allows to pick the services you want and pay that rate. This allows you to have some control over your billing and improve the reviews I recently read. This move would slightly dip the Comcast profit at first but the number of consumers would double and their bottom line will improve. I'm not sure if anyone from the company actually reads these reviews? I do know that happy customers will equal a happy company. I have 30 years of experience that proves that statement. Finally, for the phone app.. could you make sure each page has a back button or a window control. Sometimes the links take you to a dead end with no route back except to reload the app. Thanks XFinity for services better than the alternatives of dish and old phone lines!
Most functional app for internet issues
I completely recommend having this app if you have Xfinity internet. The app can remotely restart your modem, provides troubleshooting guides, outage maps, many more resources and if that doesn’t help you can directly chat with a real person. I’m not too great with this stuff myself so I love having someone being able to help me out. They always resolve the issue! My only advice would be to download the app before you ever have any issues. Obviously if your internet is out and you’re stuck trying to download the app on your data it may take longer or in my case where the service is so slow may not even download.
Comcast Does Not Care
I’ve been trying to reach a representative for over 30 mins. I scheduled a callback 3 TIMES and each time I was called back, the automated service would not accept the selection (press 1 to speak with an agent). I pressed 1, I pressed 2 and I pressed 9. It didn’t take the responses and just kept hanging up on me. Then it called me back 2-3 more times on its own just to not accept my responses again and hang up on me. Then, I reached out on FB messenger. The virtual agent responds and says a specialist will be with me shortly. 4 mins later, I get a message from Jason. When I send my messages explaining my issues, I never get a response back from Jason. If the office is closed for the holiday, they should just say that. Now, I’ve wasted almost 45 mins trying to get Comcast on the phone with no luck. The customer service seems to be as crappy as their services!
No. Xfinity My Account does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 34,892 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for Xfinity My Account Is 17.6/100.
No. Xfinity My Account does not seem legit based on our analysis. This conclusion was arrived at by running over 34,892 Xfinity My Account User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Xfinity My Account Is 17.6/100.
Xfinity My Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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