Xfinity My Account Reviews

Xfinity My Account Reviews

Published by on 2023-02-23

🏷️ About: The Xfinity app is a convenient way to manage your Xfinity account from anywhere and at any time. It allows you to access and personalize your WiFi name and password, view and pay your bill, troubleshoot or refresh your equipment, check for service outages, and ... Show more


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
57.1%

🙄💅🫥 Neutral
33.8%

😎👌🔥 Positive experience
9.1%

~ from Justuseapp.com NLP analysis of 42,678 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app offers TV troubleshooting options through Xfinity Assistant.

- The in-store customer service representatives are helpful in reducing bills, removing late fees, and finding special bargains.

- The technicians who come to the house are helpful in resolving issues.



Read 34 Customer Service Reviews 👿🤬😡😠💢😤

2.8 out of 5

Bad Chat Agents

2022-05-21

I have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent wh... Show more

Worst of Worst customer service

2022-06-22

I don’t where to begin. Sincerely worst customer service ever. At the end of year I was trying to active online by myself an offer i couldn’t do it. It will come an pop up saying contact an agent. 40 min over calls the agents who barely understand what I was asking and try to convince me that I wou... Show more

Horrible customer service

2022-07-23

Like so MANY other reviews you see here mine amazingly exactly the same. Every weekend starts with 3 to 4 reboots. And XfinityMyAccount chat is worthless, when you do get a hold of someone you always get some boiler plate answers. Seems strange that these lock up issues seem to happen so many diff... Show more

Do NOT get Xfinity! Awful customer service!

2022-08-24

I always have problems with Xfinity. Believe the low reviews because they really are true. It’s become impossible for me to set up autopay through XfinityMyAccount because it tells me “error”. I’ve had this issue before and the guy saw my new card on file and set it up on autopay. This time I wasn... Show more

This Xfinity app is setup to Rip off customers

2022-09-25

XfinityMyAccount is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity.
XfinityMyAccount DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some mon... Show more

Terrible

2022-10-26

Comcast xfinity is the single worst company EVER. Your automated system is quite possibly the single worst automated system of all time. Today I spent my day waiting for your technician who was great, changed out what needed to be changed everything worked fine when he left. I went about my day and... Show more

Terrible customer service during covid19 outbreak

2022-11-27

I have been trying for 1 hour to figure out how to speak to a person. The automated service says to me “ in order for us to get you to a representative I will need more information on what you need to speak about. I say billing questions and she proceeds to steer me to the main menu or some other f... Show more

Latest update appears to have broken app for me

2022-12-28

I used to rely on the xFi app to manage my home network from my iPhone XS, including parent controls and all my devices. But it appears the merging of xFi into the main Xfinity app broken XfinityMyAccount . When I try to manage my network, the error message says “Your modem is offline.” But it’s no... Show more

Terrible Terrible Terrible App!

2023-01-29

XfinityMyAccount is not very user-friendly and has a lot of bugs. The accuracy of notifications of outages is always incorrect. If it says there is a problem by a red dot doesn’t necessarily mean if there is a problem?? And if it’s a green dot does not necessarily mean there it’s not a problem??... Show more

Terrible app

2023-03-02

I had the brilliant idea to get XfinityMyAccount to help me manage devices, specially my son’s PS4 times. When I set a restriction of only 4 hours of play then turn off wifi... XfinityMyAccount did the same exact thing with ALL DEVICES at my house. I will wake up and no signal, I will have to go ... Show more

This app and Xfinity’s website are both awful

2023-03-31

You’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent o... Show more

DO NOT GET XFINITY

2023-05-02

When I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted t... Show more

Different name but same lousy service.

2023-06-02

I switched my internet plan from the blast to gigabytes plan because I want faster speed. Unfortunately at that time when I switched plan, my modem still using Docsis 2.0. So I could only get pretty much 1/3 from the gigabyte speed I paid every month. When I finally bought Netgear CM1200 which perf... Show more

Slowest, worst app ever created or known to mankind

2023-07-04

This is by far the worst app I have ever been forced to use, and I’ve used many! It’s even worse than their customer service and voice attendant, and that’s as bad as it gets. Be prepared to waste a minimum of 30 minutes on whatever task you open XfinityMyAccount to accomplish. If you open a dicti... Show more

THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!

2023-08-04

If someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting w... Show more

Impressively Terrible

2023-09-05

God awful company to deal with and by far the worst customer service and internet. For context, I am an engineer, so I’m somewhat tech savvy and certainly not a 90 year old man who doesn’t know internet from radio. Comcast and Xfinity are genuinely IMPRESSIVELY DREADFUL. There surely is no explanat... Show more

Commitment to Keeping Customers Connected - NOT

2023-10-07

I’ve had an ongoing issue with my internet connection for the past 10 months. I was required to reset my modem almost daily. Last month I started losing connection for hours at a time. Due to COVID, I now work from home and was unable to work. In a 2 week time span, 3 techs and a supervisor came to... Show more

, Customer Service

2023-11-07

I see a lot of complaints regarding customer service, so thought I’d leave this little tip. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I always go to one of their stores with changes to my account, and any problems. I’m pretty much stuc... Show more

Can’t get service at all!

2023-12-09

I’ve been paying for service for a week and can not connect to the internet. In a new house with medical problems related to significant moving injuries, multiple problems in multiple systems, banking needs, multiple requirements for research into local vendors and repair people and NO INTERNET!!! ... Show more

Great app, request update for TV Troubleshooting

2024-01-09

My remote is somewhere. Where? I have no idea. But someday I’ll find it. Until then, I had an old remote I wanted to reprogram, and was surprised that there’s no option for this in the My Acct App under the TV Support section. I used Xfinity Assistant, chose TV Troubleshooting, and there’s no ... Show more

Customer Service is Horrible!!!

2025-01-24

No one does what they say within this company. I’ve been attempting to upgrade my cable service over the past two weeks. My home was built in 1991 and Comcast has not upgraded any equipment on their end. They need you to tell them to upgrade their equipment (at the street). My signal from the stre... Show more

Is my service up?

2025-01-24

When I am away from home, I’d like to be able to check whether my service is up. Very simple question. I expect, very common. The old app supported this feature. In the new app, I have to reset just to learn if the system is up. Come on, folks! Think about it!

I was startled to get an ... Show more

Worse year by far with customer service

2025-01-24

I have had problems every single month with paying my bill and with customer service. Most recent is that I was charge a $70 fee to have someone come to my place to fix my brand new internet box. The actual box that I just unwrap had internal wire problem. Wasn’t told that I was going to be charge ... Show more

Not really customer focused

2025-01-24

Very disappointed in this application. As others have pointed out, XfinityMyAccount allows you the ability to “Manage your plan” but only up-selling services and option you most likely don’t want. In addition. EVERY offer that was available to me, a long time internet customer, had in the “Plan d... Show more

Comcast is a Monopoly

2025-01-24

If only there was an internet company that was up front with their prices! Didn't make you have to out put in your address to look at upgrades for cable or internet, and allowed you to pick and choose what You! The customer wants!!! But there isn't. Obviously at&t, Time Warner, Dish and all the... Show more

Can’t report an outage ‼️‼️‼️

2025-01-24

FPL will let you report an outage, but not Comcast, that would be to easy for the customers‼️ so the stupid internet was out most of last night AGAIN, & I went on cellular to see if I could report it, you cannot‼️ so I found out it was “scheduled maintenance” WELL IF ITS “Scheduled maintenance”... Show more

Comcast Does Not Care

2025-01-24

I’ve been trying to reach a representative for over 30 mins. I scheduled a callback 3 TIMES and each time I was called back, the automated service would not accept the selection (press 1 to speak with an agent). I pressed 1, I pressed 2 and I pressed 9. It didn’t take the responses and just kept ha... Show more

Great app but few details can change

2025-01-24

I like the lay out and how easy it’s to navigate through XfinityMyAccount . The only thing I feel really annoying is the ability to see your payments. I personally like spreading out my payments on a weekly basis rather than all at once but when I go back to try to see all the small payments I had ... Show more

Wonderful app

2025-01-24

The call scheduling feature is the best idea, but I’m removing a single star for not allowing pauses in the phone number field (despite pauses literally being a button available to type since it uses the standard dial pad input field) because that means I can’t use this for my work account, only pe... Show more

Comcast Review

2025-01-24

I would like to say that the customer service is excellent. I got behind in my payment by one month. Now. I only get internet. Because of the high cost in cable I can not afford all the amenities Comcast has to offer it’s just not in my budget. But small story short. I got shut off. I called them e... Show more

Great app and great company!

2025-01-24

I am rating XfinityMyAccount a full 5 for convenience, ease of use, clarity, and ability. Now as for company behind XfinityMyAccount I support fully too and I know someone can potentially say negative things about anyone or anything but I tel you liking at what other friends and family are paying... Show more

Best alternative out there

2025-01-24

Hey Folks,

I've been on this service since 1994 in my area. The outages have been few, usually due to a car hitting a node or a pole.
The technology has improved and speeds are better. My bill is crazy like many and the sports package is heavily pushed. I'm a Sci-Fi guy and look forward ... Show more

Most functional app for internet issues

2025-01-24

I completely recommend having XfinityMyAccount if you have Xfinity internet. XfinityMyAccount can remotely restart your modem, provides troubleshooting guides, outage maps, many more resources and if that doesn’t help you can directly chat with a real person. I’m not too great with this stuff mys... Show more

Sherell Higgins
2021-12-07

False advertising on the flex box. My account said I was eligible called before I went to get it. Now I drove to get it & ca... Show more



Is Xfinity My Account Safe? 🤗🙏


No. Xfinity My Account does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 42,678 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for Xfinity My Account Is 13.7/100.


Is Xfinity My Account Legit? 💯


No. Xfinity My Account does not seem legit based on our analysis. This conclusion was arrived at by running over 42,678 Xfinity My Account User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Xfinity My Account Is 64.7/100..


Is Xfinity My Account not working? 🚨


Xfinity My Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $40.00
Yearly Subscription $11.00


How was your experience with Xfinity My Account? Post a Review




Features

- Billing: Check your balance, view your bill history, and pay your bill using a bank account, credit card, or Apple Pay. You can also sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox.

- Manage Your Account Information: View your channel lineup, edit your account information, look up or change your Xfinity ID, view information about your internet usage, and view your Comcast Digital Voice number.

- Setup and Troubleshooting: View or personalize your WiFi name and password, refresh your X1 TV box, troubleshoot your Xfinity devices, check the connection status of your devices, and get updates on service outages. You can also use the Xfinity assistant to ask questions and get help, and set up your remote to control all of your entertainment.

- Appointments: Check the status, reschedule, or cancel your service appointment, and find out your tech’s estimated time of arrival.

- Contact Us: Request a call back from an Xfinity representative, find the nearest Comcast Service Center, and learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference.

  Customer Service/Support
Developer:
Comcast