Xfinity WiFi Hotspots Reviews

by Softtechllc

It seems after my device was updated to OS 14 I started experiencing problems with connecting to Xfinity hotspots after some investigation I found that other People with IOS devices had similar issues and the problem seems to involve the MAC addresses being excluded from accessing the hotspot network due to a new privacy feature that prevents internet tracking on Apple devices I don’t fault Apple for keeping their customers safe but strongly feel that Comcast Xfinity should do a better job keeping their subscribers happy I’ve also noted that some customers have contacted Xfinity in regards to the problem and we're lucky enough to talk with a representative who knew what was going on and resolved their issue others have stated the fix is short lived with the problem reoccurring after some time. This is not a good thing especially coming from a company priding themselves on having the best network.

by Joshgjohnson

I seems like XfinityWiFiHotspots is updated with businesses that have tried internet service and they would broadcast a generic “cablewifi” signal but most of these businesses don’t have such a connection anymore or it’s just not functioning at all which makes XfinityWiFiHotspots outdated (they cancelled after their special) On top of this there’s no way to report inactive or broken hotspots so that some kind of action can be taken on them so that makes XfinityWiFiHotspots completely useless. Also contacting support through XfinityWiFiHotspots is useless because the email address doesn’t work resulting in a failed delivery. So if I could give no stars this would be XfinityWiFiHotspots that deserves the award. XfinityWiFiHotspots works about the same as the mobile hotspots that let you connect to them, they’re completely useless. On a side note I can’t wait for the FCC to grow a pair of balls and finally force these isp’s to hold some kind of accountability for minimum guaranteed speed and reliability. If mobile networks or power companies were this bad in America they’d be shut down by now.

by Caesarphb

Approximately 2 weeks ago my iPhone7 began experiencing extreme slowness and dropping on my home wifi. My provider is Comcast, but I a netgear modem, Orbi mesh router, and use a unique home network name. At first I thought it was my network and updated firmware and resets on my equipment, but I soon realized other devices were unaffected and the issue was not my equipment, it was the iPhone 7. After resetting my network settings, removing apps, and disabling location services among other troubleshooting efforts I narrowed it down to the XFinity security profile. I have had the profile for several years without issue, but the latest version creates a conflict and leads my iPhone to believe my home network is not connected to the internet. I have replicated and resolved the problem twice now by installing and removing the security profile. There is a bug that needs correcting.

by Cam Goin Ham

Sometimes I can easily connect to the xfinity network while other times (the times when I REALLY need WiFi and have no other alternative) XfinityWiFiHotspots or network just will not work no matter what I do, resetting things, updating everything turning everything off and then back on. My suggestion is to add a way to troubleshoot why I and I’m assuming others encounter...a pop-up message saying “unable to connect to network”. This is very frustrating, especially when there’s no password to get wrong, the network is definitely in range. It would be nice to know what the issue is and whether it’s my device, XfinityWiFiHotspots , the network, the router I’m trying to piggyback off. With so many factors it’s hard figure out where to start

by Bacchusman1

My husband passed away several years ago and I thought all of the account information to back then in 2001 was taken care of. I was told by multiple people that it would be removed. I have lost my house my job my pets husband almost everything I own healthier in my entire life savings. Now you want me to go back in time and prove that my husbands dead. Dad the bill was supposed to be in his name don’t know how I gotten mine. I’ll also say Trans Union listed me as the one dad not him for upwards of a year. Long story short I need to go back to zero like it was at one point I’m not sure when or how but I don’t live in Portland since 2019 so I’m not sure how when or where this account happened.

by Planepiloter

XfinityWiFiHotspots is good for showing where the WiFi spots are on a map, but it would really help if they would tell you which building or company they’re in. “Residential” spots, I’d stay away from, “XYZ Plumbing Company” probably doesn’t want me loitering in their lobby, but “X Coffee Place” has a WiFi hotspot, indoor seating with tables, and offers me something to drink. I might use their WiFi in exchange for trying a new coffee place that I might like. Just a thought.

**REVISED**
I need to update this. XfinityWiFiHotspots itself is fine, but CableWiFi networks seem to all be offline. No internet connection. When the phone connects automatically to these networks, all data ceases to exist until I manually disconnect from the network. Quite frustrating.

by Unique Nicknames?(&^*

When attempting to use XfinityWiFiHotspots , as soon as I connect to xfinitywifi (unsecured network), XfinityWiFiHotspots complains about credentials and logs out.
I attempted to communicate with Xfinity tech support, but the first line techs, the “gatekeepers,” are unable to properly troubleshoot and “Open a Ticket.”
While in contact with them, I did troubleshoot the issue and found out it is because XfinityWiFiHotspots attempts to connect you to XFINITY, which is the business class and encrypted network and normal users cannot use.
If you connect to xfinitywifi, which you can do without XfinityWiFiHotspots , and log in through the web page, which iPadOS does without XfinityWiFiHotspots anyway, you can ignore XfinityWiFiHotspots and get moderate speeds. Once you open XfinityWiFiHotspots though, you cannot access the network and have to manually switch back to the xfinitywifi network.
Currently, XfinityWiFiHotspots is only good for the map, which you need to be online for and it only works on somewhere else’s network.
Since I have found the workaround, have fun or uninstall XfinityWiFiHotspots because it is not needed.

by Mamawolf777

Literally no matter what I pretty much just NEVER have access to WiFi. I’ve been paying for their service for a long time & yet never have access to it in my own home so I have to try to use the hotspots- and XfinityWiFiHotspots is useless. When I sign in it lets me use it for maybe an hour then it boots me saying my credentials are incorrect. I’ve tried to talk to customer service about this SO MANY times- but considering it’s bots they don’t know what to do or what I’m saying. I found a way to download the secure profile (aside from XfinityWiFiHotspots ) awhile back and I’ve been trying to use that but now that’s not working either!!
Awhile ago I was told by customer service to delete the WiFi app because it was interfering with the connection even though they literally tell you to download it? I’ve tried re-installing the profile & XfinityWiFiHotspots . And obviously rebooting the modem. Nothing makes an actual difference. HELP PLEASE.

by Brivn Gvbriel

XfinityWiFiHotspots is very unsophisticated, so whenever I’m in a hotspot it notifies me to install the latest certificate or whatever but when I go to XfinityWiFiHotspots it says there’s no updates or certificates to trust and in settings there’s no profile even though I trusted one to get the hotspot. I’d like there to be a renew lease option or a clear cache for when this happens I can just refresh for when the hotspot is tweaking. Either that or a static certificate option where it can install the latest certificate even if I already have it in case I need to delete the old one for some reason. I don’t even know where certificates are at on ios 14 I don’t think they have them anymore under general. I also just ran into a problem which is why I had to redownload because my hotspot asked for a login which I logged in and it said “no internet available” but usually I’d just shut my phone off and turn it back on and it would connect but today was just a different story and it kept me off and like I said there was no internet and I wasn’t picking up any internet from any other hotspot either as I tested it.

by No Goodnames

I got a new phone and transferred everything from my old phone onto my new phone. Realized that I was not getting internet when I was away from home. I had internet on my tablet away from home and I had internet on both phone and tablet at home. Let’s review costs, ~$240 for xfinity internet and cable, ~$200 for phone with new phone, PER MONTH! Between texting helpline and calling helplines (where they don’t understand me that well because I talk too fast in English and I don’t understand their strong accent) I spent probably 6 hours trying to get it fixed, not counting my daily attempts to try and connect on my own before I break down and try to get help. Last effort resulted in a 48 hour wait for them to turn my hotspots back on?! Oh and a migraine because I tried to do this while riding in the car because I wanted to listen to my playlist 🤯

by *R*S*S*

Two stars above in Lou of the last two weeks being the most horrible use of this hotspot finder app especially in Nashville and surrounding suburbs. XfinityWiFiHotspots would Constantly ask for password and 90% of the time a dialog box would ask what network I would choose the network that they say is legitimately Xfinity Id Press expanding and a dialog box would drop down saying unable to join Hotspot and occasionally it would hook with him unsecured network such as xfinitywifi or cable wifi. I very much rely heavily on my Xfinity Wi-Fi service since I am in a rideshare program. Therefore since I employee Xfinity to be my Wi-Fi and hotspot provider I will be updating hopefully tomorrow with much positive review. Because I deleted XfinityWiFiHotspots reinstalled everything from soup to nuts I assume it's been fixed since an update immediately followed the re installment. I need reliability, period. Respectfully, RSS

by Sondawgg

I was told to download XfinityWiFiHotspots along with my xfinity and xfinity hotspots. Rarely do I use any of these apps. Sometimes I check my wifi connection speed, reset my network or router settings, troubleshoot. Mainly log on just to pay my monthly fees. Internet is faster than most other competitors. Tends to go crazy when using wifi. In the middle of doing something Online or watching a show my connection goes away. I go to log back in my wifi settings but my network is not on the list and if it is I cannot connect. Sometimes wifi signal is completely gone. Then I have to either reset my router or just wait for the network to come back up. Very irritating but I’ve gotten use to this process over the past year. I continue to use Comcast because of the vast network nationwide. I can always find a hotspot when I’m running around my city. And price is ok compared to others. I would like consistency and stability with my network connection. Makes me feel insecure having to reboot or reset daily.

by Original_Macbird

XfinityWiFiHotspots is good in that it allows you to find and sign into the rising number of hotspots. The problem is that the wifi connects automatically and to avoid this on an iOS phone or pad, you have to turn off wifi in the main settings area, mark that particular hotspot as "ask to join" and then turn wifi back on.

It connects even if the signal is very weak and/or slow compared to your LTE data.

XfinityWiFiHotspots or Apple needs an agent to compare the two data streams and choose the one that is strongest and fastest. Without this, the connect is a real pain in the antenna trying maintain your usage.

by TunaFish#5

Provides a great convenience with WiFi access when I’m away from my home WiFi. Still, though, it’s balky:
Case 1: my iPhone WiFi locks on to some Xfinity network without gaining me WiFi access, nor releasing the WiFi receiver to access other in-range familiar networks.
Case 2: I walk out of range of an Xfinity network but — between iOS & Xfinity — the iPhone receiver is bound & determined to not give up on that network in favor of some stronger signal.
I also wish xfinity had a better network naming convention so it would be clear which networks were public access & which weren’t, w/o me manually having to make the iPhone try each xfinity network in sequence.

by Jcbtj5

Not sure who is the responsible party but someone needs to get back to work!!
Started a two weeks ago or so, although not the first time I’ve seen it, this time is the worst!!

I find a Hotspot or return to one that I been using for years & my iPhone recognizes it & starts the logon steps... looks like everything is fine until a pop up says unable to verify certificates or profile!!
I hit Cancel out of instinct without reading only for it to pop back up 3sec’s later, No BS, every 3sec’s rendering any activity on the phone almost impossible.
A few dozen pop ups later I managed to make it to my phone settings Profile tab, upon entering there it was “ Not Verified “ bottom of the screen said verify certificate under that was Cancel. Of course I hit Verify thinking that I just did some Tech Support S¥€t,,,, that lasted about .03 seconds because it did NOTHING!! Nothing at all!!
Now I’m stack & can only use Cellular Data,
Not Good.!.!.!
Oh first time I saw it, a while ago it managed to correct its self within a few minutes with No issues
Thank You & Please Fix
Joe J.

by JCTDawg

I downloaded XfinityWiFiHotspots after someone showed it to me (I am a Comcast/xfinity customer), interested in where the nearest hotspots were, but it won’t even let me log in. I type in my email, password, and device name, hit the login button, and XfinityWiFiHotspots immediately crashes. Have tried probably 20 times with the same result. Have also tried uninstalling and reinstalling with the same issue. Will change my review once this gets fixed.

UPDATE:
I tried logging in without putting in a device name, and that happened to work. Weird solution, but hope it can help someone else out there with the same problem.

by Brittani1284

I love XfinityWiFiHotspots! It makes my life so much easier, before I started using Xfinity Mobile I would never try to find an open WiFi network and if I did most of the time they would be password protected (A lot of them were businesses at that!), then if I was able to connect it wouldn’t work half the time, so in the end it would be a total wast of time! Now as long as my WiFi is turned on it will automatically connect to any xfinity hotspot without ever asking me for a password or if I wanted to join (which I have mine set to connect automatically but you can always change that under the settings if you don’t like that). I have never had any issues with the WiFi hotspots either, it’s always fast and dependable, unlike most businesses 😊👍🏼

by BRO. JTP

If I find a hotspot and I can get it to let me connect it boots me after 5 minutes or less! It always asks for my password! What's with this? I've got The Xfinity security, XfinityWiFiHotspots , and 1 time in a month it scrolled a list for me to connect to. Let's see if they really read this! It took 3 yes 3 installs at my home and a month without TV 📺, Phone 📱, and WIFI , And to top it off they lost my old phone number too! At least the company I was with worked. They were slow but worked! My home wifi is the only good thing! Oh 2 year LOCKED IN PRICE YEA RIGHT! ITS INCREASINGLY RAISES EVERY MONTH SINCE MARCH! Until I'm helped and answered my rating stays 1 ⭐️! If I get help and answers I will raise my 1⭐️to what it deserves! Plz watch this post! People do ur homework! They have good home wifi if u stay inside. That's only reason they got 1⭐️! GOD BLESS

by Sir1SER

I love XfinityWiFiHotspots. I have an internet only iPad and so does my mom. This is great for use when I am out and about. It does not work everywhere but it does work out in the field. I don't use it often and but it has been very helpful when it worked when I needed it to. Think about it. I often say "Well your pad won't work here, only at home." Then I remember XfinityWiFiHotspots and I say "Wait! I can get us on the internet here!" And bam! There is service! It is not perfect but it is very useful.

by Doctordeek

I love it...it’s an answer to my prayers . I was on the phone all day yesterday with xfinity, Microsoft and finally the local police trying to get hackers off my WiFi . Nothing worked until I covered my router with tin foil decreasing my WiFi range.

That resulted in them flying a router equipped drone near my house in order to connect to one of my accounts (that’s all they need , one email connected then they can access the iPhone which they use to change settings on my computer ..this drags on sometimes for a week until I reboot yak yak yak..I couldn’t believe it.

But a new friend I had dinner with last night who just recently moved here came up with this idea of xfinity hot spots if only to get the hackers info confirmed for the local popo. While I pop pooed that idea last night I tried it just now and after a little skilled tinkering ...

IT WORKS..,
Signal is a bit weak but tv is streaming away . I’ll put an antenna on my roof .
See ya then ..,
Den

by ArmyWife12292001

It’s sad to say I was excited to learn about XfinityWiFiHotspots/service from a very nice Xfinity CS rep this afternoon. We’ve had a heck of a time with our home internet over the last couple weeks with “area outages” that no one can explain why they’re happening as well as why there lasting 10-12 and sometimes 30+ hours a day, 3+ days a week.
After downloading XfinityWiFiHotspots and entering my info XfinityWiFiHotspots shut down so I tried again, and again, and again, I DID THIS ALL BLASTED DAY AND NEVER GOT PAST THE SIGN ON SCREEN. I had to have attempted well over 50 times throughout today with no success. What is going on with with y'all's services and products???

by Wb2oyc

Great idea but it just doesn't work properly even after installing what they call the profile to help protect you from wifi snoopers. Oh it'll connect to an xfinity wifi but you're likely to have NO INTERNET ACCESS when it does SO WHAT THE HELL IS THE POINT? Just to ad insult that means you're gonna be using cell data AND it'll remain that way until you MANUALLY reconnect to your home wifi you'll be burning your cell data usage forever unless/until you do. Will Comcast pay your cell phone bill for doing this to you? Just kidding but I did ask! XfinityWiFiHotspots would be nice to have if it actually worked as advertised but typical for Comcast very little they claim actually does.

by Tink8212

I discovered xfinity wifi was available in my city awhile back and immediately started using it to get wifi virtually everywhere I went. I decided to download XfinityWiFiHotspots cause why not? It lets you know where hotspots are, provides a secure connection and automatically connects you, right? Wrong, once I downloaded XfinityWiFiHotspots my phone stopped connecting to xfinity wifi and I couldn't understand why? I was signed in on my xfinity account and everything seemed to be connected properly. I decided to try deleting XfinityWiFiHotspots since I hadn't had this problem until I downloaded it. Deleting XfinityWiFiHotspots immediately solved the problem! Love xfinity wifi but not XfinityWiFiHotspots !

by Lamotteskiddalyboomboom

XfinityWiFiHotspots is useless. Connecting to a hotspot is sporadic. The help page is junk. In fact, the only way to connect is by using AT&T. The hotspot works occasionally but crashes constantly. The secured network won’t recognize a legitimate password.

Xfinity should be ashamed of this service. The call center is a joke. After being displaced by the Cal wildfires I find that xfinity wants my money but doesn’t care about proving service. I probably will go with another carrier for Internet when I relocate.

Update: Sitting in a restaurant parking lot next to a hot spot about ten feet away and it still won’t connect. The list also directs me to a WiFi enhanced light bulb. Is there any way to down grade XfinityWiFiHotspots to a zero?

by SickofWireless

Gives all hotspots, I only want to connect to XFINITY secured networks, so I don’t allow it to auto-connect, because it connects me to unsecure networks. I cannot connect to any network from XfinityWiFiHotspots, only from my iPhone 6S WiFi. But I almost never can connect to any secure XFINITY hotspot, says I have wrong password, even signed in to XfinityWiFiHotspots and entering password manually. I use a VPN service, but won’t connect with VPN off either. Phone was hacked with commercial software once, Apple, ATT, then Verizon could not or would not diagnose the hack, kept telling me to reload phone and change passwords, which didn’t work. Not sure if it is still hacked, got no support from XFINITY either. Wireless service is still as bad as it was 20 years ago...

by FrankieS1171

I paid for my Xfinity package they said it would be 2 weeks before they install after finding out the reason It was understandable. They also said since I had paid my account was active and that I could access XFINITYwifi in the meantime ie the hotspots in my area until the installation. The signal is full bars but I can’t log into it on any device so I called back again and got conflicting stories from different employees yet when I was at a friends house the login window popped up I signed it and it worked completely fine. My tv, Xbox , and phone are brand new and setup so I knew it wasn’t an issue with the devices.