Xfinity Mobile Reviews

by TripYad

I paid off my phone to unlock it since my wife had s in different country for emergency visit and wanted to use local number. Day1- Associate say pay off dil device get unlock in 30mins to 3 hours (double checked before paying off). Day 2- it’s more than 24 hours now, direct my call to Apple support. Apple support say it’s network provided phone, they can’t help ( 45 mins of explaining) . Day 2- called again, associate trying to be honest by not being honest and changing there statements when probed about delay. No consistency between associates and all are trying to be honest. Using ASAP term a lot. Forward call to supervisor ( on hold for 30 mins after 1 hour of this calll) and then call disconnect. App is not at all helpful to show the trace of messsge support or status of unlock.

by Juan76543

Wish I can rate the service at 0. Customer service really is very poor and unprofessional. When I called about a new cell I was supposed to return I was told I can return it and when I called for a shipping label to ship back I was told that it was passed the time to return a device back to them. The lady I spoke with name was Amy, a very rude customer service person and was trying to talk all over me every time I wanted to explain something. Very rude. I really hope a manager brings it up to her attention because she was very rude and unprofessional. I Do NOT recommend this app mobile to anyone because their network is really poor and of course their customer service as well. Stay away from this app unless you wanna be lied to and just get the run around with any type of problem situation you have. I was not a this app mobile customer for not even a week because their network is a joke. They have nothing to do with Verizon’s network. Just FYI.

by Winwdc

Update: so the strange jump in data usage appears to be a glitch with Apple’s latest. It’s been reported that data usage has been a known issue for some people on iOS 14. If you’ve noticed a sudden jump in data usage since upgrading to iOS 14 report it to Apple.

Not sure what happened with this app mobile in the past couple months but there is clearly an issue with their data usage readings. I started noticing and uptick in my usage a couple months ago and assumed it was an app or setting on my phone. After much trouble shooting and testing I come realize this app is apparently inflating the data usage so it looks like you’re using more data than you actually are. Either they have a big in their system that needs fixed or they are committing fraud against their customers.

by Gratitude2u

I went to the Mays Landing branch to purchase a device. I was told by the agent that I would get $250 off on the device which got me excited. I was told by the representative that I did not have to migrate my number. I then purchased the device which was in November of 2020. To this date I did not receive my discount/promotion. I called and was told that I am not eligible because I didn’t no bring a my number over. I explained to employee RVAR919 that I was told that I don’t have to. She instead that I had to bring a number and told me that there is nothing that she can do. I respectfully asked for her supervisor which was when she hung up the phone. I have been a loyal customer with this company and to be treated this way is degrading. this app mobile failed to deliver! Would not recommend. I’m addition, I had to explain myself 5 different times and was told to contact the store after the store told me to reach out to their support team. I feel like a yo-yo. Worse customer service ever!

by Dumbswol

First off, i was one if the first mobile customers, I absolutely loved them. As the years have gone by there has been more and more problems, which NEVER get resolved. Its only the price that keeps me a customer and honestly.... barely. I went to store yesterday and again was disappointed with the experience. Buyer beware, when u buy a phone the store sets up for u....i did yesterday, only to find out i was charged 122$ without being told and never signed a paper or said ok, it just got taken off my card that was attached to my account and then get home to find out they gave me phone with less storage than i asked for.... after this NEVER again. I will not support a company that doest honor its long standing customers... i have dropped every service possible but internet and mobile.... well, phone and internet are about to follow

by Jbl1975

Don’t buy into their marketing propaganda, cause even though they use Verizon’s towers, their mobile data is without a doubt the very worst I’ve ever had the displeasure of paying for. I got a feeling, knowing their overpriced cable television services days are counted and soon to be defunct, they’re cutting every corner they can, even though the move to mobile is fairly recent, and they’ve tricked cable and internet clients into adding their mobile services with incorrect and fraudulent sales pitches that promise them savings and whatnot.
It’s all a shameless lie, and I’ll advice you to be cautious of any device you purchase from them and the supposedly ironclad extra monthly payments they’ll sell you to cover insurance for said device, because and this is feo personal experience, they’ll try every trick in the book if you do lose it or it gets stolen, to not only have you finish payments on said device, but you’d be incredibly lucky if it ever gets replaced. You’ve been warned.

by Zillynn

I have had Xfinity for many months now and it has never worked for me. I have an iPhone SE 2020 version. I have tried uninstalling Xfinity and re-installing it, I have tried shutting down my phone and plowing it back on, I have tried logging out and in, and I have tried to just use the website. None of it has worked. Xfinity does not work for me and continues to show “Sorry about this” on the screen saying it is having trouble finding my information and to refresh the page in a few minutes. I have tried doing that to no avail over a time period of months now. I live in the suburbs with good WiFi, I have no idea why it’s not working. The website also does not work for me and shows the same message. I don’t know what to do at this point. Almost all of my other apps work completely fine (my banking app doesn’t let me login). Please help me

by Hfa09142016

I have had this app WiFi for 2-3 years and I had an agent reach out to me to sell me this app mobile. I have had it for one week, spoken to 5 different people through call, chat, and going into a store, and yet my phone is STILL not working! Since I can’t get into my Apple ID, I wasn’t able to log into my MAC to make changes on my laptop and I missed my licensing exam. I have to wait two weeks to retake my test and since I missed it, that means I won’t make any money for two extra weeks! AND I have to pay another exam fee! I have had such a horrific experience, I am going into a store Saturday to cancel both services. I’ll be sure to let everyone know what a horrible customer service department you have. I am so furious, your poor employees are going to have to deal with me because of your company’s lack of professionalism. I’ll be sure to stand at the door to keep customers away. Your company has been a joke.

by Genryusaido

I love my this app mobile service, I get service in places I never have before while on other networks. Although it’s tendency to automatically hop onto someone else’s WiFi does nothing but make the phone useless since it can never pull data properly from this connection causing the phone to stall. But Xfinity is the WORST app I’ve ever installed. It has NEVER, not even once allowed me to do anything other than visit the website. Isn’t the whole point of an app to have a simpler way to access a site or account without having to go log in online? Always get met with a “sorry about this” screen. I’ve only kept it on my phone cause I’ve been hoping they would fix it one day...no luck yet, guess they simply don’t care.

by JAGCAGKEB

Xfinity is very glitchy and it is just getting worse. I’ve contacted them serval times but it is always an excuse that is never actually resolved. For example there a feature that is suppose to keep track with texts and calls. Only partially works. I I have 3 lines and one line shows ever text and call. While the other 2 phones only show some and not everyday. The one phone will show say 15 text messages send and received when I actually sent and received well over 50. I’m trying to keep track of stuff on all 3 lines and it is difficult when it doesn’t work as stated. Another example is it will show I owe X amount the next day I owe nothing but I’ve paid nothing the day after I owe X amount again and so forth.
I’ve been with this app mobile since day 1. Thinking about going to a different company because of this issue and the fact that they lie about why it doesn’t work. I need a complete list of all in going and out going calls and texts for my business. this app is costing me money and I might foot the the bill over to them. If they can’t get their own app to work what else are they incapable of actually providing? This whole situation makes me skeptical. GET YOUR ACT TOGETHER AND STOP FREAKING LYING!! Just be upfront that you don’t actually know why your app doesn’t work correctly.

by JennieRS

The this app mobile app should provide more transparency regarding the amount of data being used by each device and when. Currently it shows gigs of data used by each device rounded to just one decimal AND it seems to round UP. (That’s units of 100MB at a time.) Whether that’s for display AND billing purposes is left to be seen. It also only shows cumulative usage for the current billing period along with a nearly useless chart showing total usage for past billing periods. They should be providing daily usage history that is current so that users can see when they’ve used data. Without that info it’s impossible to work out when your usage varies and why. Though of course I’m sure Comcast couldn’t care less about helping users moderate their usage so as not to incur additional charges. Having current billing info easily accessible in Xfinity is nice and that’s what’s keeping me from giving 1 star.

by Cold Cuatomer

I was in your store on October 19, 2022 working with a very nice consultant Sebrena Watkins. She was very helpful and was able to satisfy my issues with my new IPhone 12.
The store on Donald Ross Road was so cold that I was shivering after being there 45 minutes so while I was waiting I went outside to warm up. While I was outside I asked to speak to the manager Caprice Hardett to tell her how uncomfortable my male friend and I were because it was so cold in the store. She said they had to keep it like that to keep the customers happy and she was not very accommodating or understanding to me. One of your employees even had gloves on and some were wearing two shirts and a jacket. I don’t have a lot of body fat and I understand if you are much heavier it’s easier to be warm. Please look into this matter. Your other store in Jensen Beach is a lot more comfortable temperature wise.
Sincerely, Rose Alexander

by Crispux3

I have had no problems with Xfinity since activating service with my BYOD iPhone SE in November ‘18 and downloading Xfinity a short while later. Xfinity makes basic billing info and functions and data tracking convenient but it is sorely missing certain functionality that is inexcusable for an financial/service app in 2019: 1.) Lack of notifications, alerts, and reminders for data usage and paying the bill, and 2.) No touch or face ID for logging in! Seriously?! For all the convenience of using an app vs a website or desktop/laptop, Xfinity doesn’t have the most convenient thing (and secure). If I’m having to still enter a username/password, I may as well use the website directly, where at least I can check “remember me.”

Other than the above two glaring omissions, Xfinity works just fine if you only need or want basic account information and access.

by 88kysodst

The phone and data service itself is a good bargain, but Xfinity lacks important features.

1) Data notifications. Ideally, I want to be able to be alerted every time another gig of data is used. Xfinity used to allow me to be notified when a certain limit was hit but that functionality has been removed. Without notifications, you have no idea if a device is chewing up by-the-gig data until after the billing cycle ends and it's too late to act.

2) Switching between unlimited and by-the-gig could be more flexible. If you switch to unlimited for a month to cover a large overage on a line one month, that line must stay on unlimited for a second entire month before you can switch back to by-the-gig. Then, you have to remind yourself to make the switch. There's no option to have it auto switch back to by-the-gig as soon as possible.

The current rate of $12/GB is a little high but acceptable considering there are no per line charges. However, I would expect more convenient ways to monitor usage and control costs at this rate.

by Blinkenlighten

I like the way Xfinity is put together. I have a feature request for the developers that I think would be really useful. There should be support to add the “My Data” visualization from Xfinity (which shows how much by the gig data has been used for the billing period) to a widget on the notification screen when you swipe to the left of the hone screen so you can see where you are at with out having to load the full app. Hope to see a feature like this soon but otherwise great work!

Edit:
You guys added the feature so I’m updating my review to 5 stars. Thanks for listening!

by Mrsmcclain2017

I can honestly say that this is the best service I’ve had in a very long time!!! A major upgrade from terrible boost mobile service that I had that didn’t work anywhere... I love your service because my husband is a truck driver and he travels through areas that are considered backwoods and we some times stop in those areas and my service works excellent... I can’t even name a time where I couldn’t get on Facebook or FaceTime with your service in these small towns... Im extremely satisfied with my service and i will be a life long customer!!! Looking forward to doing more business with you guys very soon!!!

by PoeticVampire

When I’m done paying for our iPhones, my monthly bill will be $60 for 3 lines. I used to pay over $100 for 2 lines with Verizon. It would constantly go up and up with Verizon. I love how now my bill has gone down over the last 3 years as the hotspots have increased around my state. I was shocked the first time I was under 1 gig for my phone and even more shocked when it stayed that way even after I added my 14yo daughter to my plan. Why pay for unlimited when you don’t need it? I rather keep my money rather than throw it away.

by SahiSachin

Switched from At&t to this app mobile and it’s saving a me a lot. The best feature is to switch the plan on the fly just before your billing period end date. This way I m able to switch as per the usage in specific month. Xfinity clearly shows how much data you have used so you can take a decision whether you need to switch the plan with in the Gig or just go unlimited. Additionally, as long as you switch before your billing period you are good and it will charge as per the final plan you have selected. This is great , e.g. you can keep the plan $12 for 1gb and if you use more than 1gb, just change the plan to 3gb or directly to unlimited. Next month you can switch it back to 1gb. I have kept a monthly reminder to check data usage 2 days before my billing period so that I can switch the plan and save. Other features like chat support is also good. Hope this app will continue these plans and options to switch on the fly.

by Hmit1

Xfinity works great, and it includes the basic options you need. this app mobile is a great service for reliability on a budget. My data use is accurate and updates often, it shows each of our phones and specifically how much data each has used. We were able to get gift cards with the purchase of a new phone. Who else is doing that? You can text them questions and they will answer, who else does that? Thanks this app for your hard work putting this together. It shows!

by Fitterjack

The truth is that it’s not going to be a big money saving app. Having access to the internet in any area under almost any weather conditions at anytime day or night isn’t cheap anyplace. If your going to gain any positive experience from your provider you should be looking at customer service. this app Mobile offers great customer service and it’s included in the huge price you’ll be paying. So there you have it, no big financial gains, nothing is free, you won’t win a new car or boat. However, if you should find yourself in need of a live human being ( not always sure where they are from ) to get your phone, tablet, television, or even your home security back in order....then you should be a customer too.

by Merileighe

I had recently switched to by the gig as I noticed my data use was worth trying it for a month - then Xfinity and billing systems updated and suddenly my gig usage seemed to skyrocket. I was still within my cycle and tried to go back to unlimited (one of their big selling points) so I could save money and it wouldn’t let me switch through Xfinity . I called customer service, was bounced around departments and was assured it would be taken care of on their end that day/within 24 hours. It’s been 2 weeks and their app, website, and customer service have all still failed to update me back to unlimited data. Prior to their software changes I would’ve happily given them 5 stars, but absolutely not anymore.

by Grace Xiao

I’ve been talking to the customer support team for over 10 times in the past 4 months. They messed up my accounts in the beginning when setting up. Every time I talked to somebody on the line and went over the problem, They just forward to another person. I was on hold for almost a n hour a few times. The next time I have to start from the beginning again. Usually they apologized about their system migration and they lost their notes, or they have no clue about their tie 2 support. Today I called again, and found out although we talked so many times, they never really opened a case.

This was among the worst customer support I’ve ever seen. I highly suggest people stay away with this app mobile. They don’t know what they are doing.

by MAC112018

I want to leave a feedback on horrible experience I'm having with customer care, I'm sorry to say that this is the worst customer service I ever had, I got a faulty phone which was confirmed by your executive and was unable to process exchange as the system is down !! How long will the system be down?? I have been calling from one week every day and I hear same response every day!! Internet doesn't work on the phone and when I ask for exchange I'm being routed to some repair company to get it repaired!! And Customer reps are so rude they don't even care if I discontinue the service, I strictly recommend everyone I know not to use this app mobile! It waste of time money and energy calling you folks daily! I'm very disappointed!!!

by AtiskitAtaskit

I switched my cell over to Comcast this app as part of a bundle. It’s supposed to be free calls, free texts, but pay per Gig for data. But my group texts no longer go through and I have to be online or have the data turned on to get a text to go through, so I’m really paying for texts. They charge for a Gig whether you use data or not and they charge the next Gig as soon as you go over a Gig by .01Gig and the unused portion doesn’t carry over to the next month. Plus, I only rarely turn the data on and still get charged for 2 or more Gigs a month. I think there may be some cheating in their calculations of how much I’m using. My calls keep dropping and people say they called me but I don’t get some of their calls. My cell phone doesn’t work inside my house sometimes and it definitely doesn’t work in “out-in-the-boonies” areas. I’m not happy with this plan and want to switch back as soon as possible. Is anybody else having these issues? Or is it just me?

by ITech1995

I’ve been with this app Mobile for a year now, and ther service is up there with the best. Always reliable phone calls, text and data. Never had a problem on the service end since being a customer. The recent app update is still not working as it should. Ever since the update, I can’t see the amount of data I’m using in the current billing cycle. And I can’t view the devices section, to check remaining phone balance or to make additional payments on my DPP. Please continue working on Xfinity to ensure it returns to its stable state it was in before the big November update. Keep up the great cellular service.

by Mamma Peg

I have been with this app mobile for over a year! I love the price and most of the time the service, but Xfinity is just ridiculous since the update. Before that it was great and worked perfectly, I have talked with several customer service and still not resolved, I can’t see how my data is doing, I don’t receive emails how much I am being charged, I can’t see what promotions you are offering for new phones! I can’t do anything and they say you can look through the regular my this app account and no you can’t! I wish they would fix this issue sooner than later! It’s been about a month without that app! And that’s why no 5 stars

by Losing My Love

I would have given Infinity Mobile a 4 or maybe even a 5 were it not for Xfinity . It’s not easy to navigate and almost everything you want to do: change payment info, view device sales, checkout available accessories; all are outside Xfinity . It takes you to their site but then you’re starting from scratch and completing the transaction there—the only useful part of Xfinity is seeing your usage, but I’m on unlimited so it doesn’t matter.
The mobile service is great. I’ve never been without coverage since switching from TMobile, but Xfinity could really use an update to 2018.

by Kcme12344

As for Xfinity, I have no problems. Wish it would allow me to limit data per line though. Also why not an iPad app?
The service is what I question. Since our switch I can only answer 1 in 3 calls. The other 2 drop. If it was just my phone I would say the phones issue. It is all 4 of my phones. Restarted several times and still no luck. All my phones are 6s’ and as per this app they should work. Went to the local office and their solution was that I should purchase new phones. Makes you think are my dropped calls are on purpose, and no I am not ready to lay down money for new phones.

by Ps. Corliss

I had been a customer of Ver***n (no name no blame) for many years and was ignorantly ok with their service...until...a friend of mine was telling me what their phone/cable carrier charges were every month and it got me thinking. I investigated this app and the long and short of it is I switched my service to this app for cable/phone/WiFi and pay almost a third of what I was paying between cable and phone separately. THANK YOU!! As a VERY senior citizen, I’m not able to go out and get moonlighting jobs to ease things financially so every nickle and dime matters!! Thank you again!!

by Ashburn Vic

Intuitively designed an continuously improved, easy to navigate, gives all the billing and usage information (down to the 0.1 GB), make monitoring, budgeting and control really easy.

Occasionally when I am not on cellular or at home (on Comcast network) while I am on public or school WiFi Xfinity does not work, this is actually a good thing because it is not secure enough so Comcast refuse to yield information.

Good job Comcast, keep up the good work, provide better service, lower the price, becomes a true world class company.

by DebBenson

We switched from AT&T last summer. While I was disappointed that we couldn’t bring our unlocked phones with us, the switch has been well worth it. Being able to monitor by the gig and switch to unlimited has proven to be very cost effective to us. When traveling I just switch one phone over to unlimited and then hotspot the other devices. Can’t wait for them to add Apple Watches and iPads to their cellular offerings.