TCP Smart app not working? crashes or has problems?

TCP Smart Status

Last Updated on 2026-02-25 by TCPi

I have a problem with TCP Smart

Are you having issues? Select the issue you are having below and provide feedback to TCP Smart.

⚠️ Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of TCP Smart Problems 🔥

-No longer allows you to control your products outside your home

-App registration is impossible due to white ink on white background

📋 2 Reported Issues:

Stuart Murdoch 2023-11-03

I woke up this morning and all my TCP smart lights were offline, I have 2 seperate bands for broadband. 5Gz and 2.4Gz which I keep seperate for all my smart products to connect to the 2.4. All my other smart items are connected to my Google home apart from all my TCP lights that are offline this morning. And had no issues in 3 years. I removed one of the lights from my TCP app and tried to readd but its not connecting to the cloud on readd and nothing to do with 2.4Gz connection...yet I can turn all lights on and off in the app. But in Google home they ain't syncing... its like your server isn't functioning with Google home and your server isn't letting me add a new. So looks like everything I have issue with is TCP. Please fix this ASAP as all my lights in house are yours.

Philip Smith 2023-07-05

Can’t find account number to log in. Thanks

Showing 1-2 of 2 reported issues:

Have a Problem with TCP Smart? Report Issue

Common TCP Smart Problems & Solutions. Troubleshooting Guide

Table of Contents:

TCP Smart iPhone Issues and Solutions

TCP Smart iOS app crashes, not working, errors
TCP Smart iOS app network issues
TCP Smart on iOS has black/white screen

TCP Smart Android App Issues and Solutions

TCP Smart has errors/crashing/not working
TCP Smart server network connectivity issues
TCP Smart has black screen

⚠️ Troubleshoot | Fix Now in One Click

TCP Smart iPhone Issues and Solutions

How to fix TCP Smart app crashes or not working on Iphone (iOS):

Close and restart the TCP Smart app on iPhone
Update TCP Smart app to the Latest Version for iOS
Uninstall and reinstall TCP Smart iPhone app
Update your iPhone to the latest iOS version

Fix TCP Smart on iPhone unable to connect to server/internet connection issues::

To resolve TCP Smart network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

TCP Smart Android App Issues and Solutions

Fix TCP Smart not working on Android, crashes, errors or is unresponsive:

Force Stop the TCP Smart App
1. On android, goto Settings » TCP Smart » click [Force Stop]

Update TCP Smart to the latest version on PlayStore

Clear TCP Smart App Cache and Data:
1. On android, goto Settings » Apps » TCP Smart » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TCP Smart.

Fix TCP Smart unable to contact server/ TCP Smart internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click TCP Smart » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TCP Smart » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TCP Smart