TCP Smart app not working? crashes or has problems?

TCP Smart Status

Last Updated on 2024-11-08 by TCPi

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

36.4%

Crashes

18.2%

Something else

18.2%

Account

9.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of TCP Smart Problems 😠👌🔥

-No longer allows you to control your products outside your home

-App registration is impossible due to white ink on white background

2 Reported Issues: 😵🆘🛟🚨📢

Stuart Murdoch

2023-11-03

I woke up this morning and all my TCP smart lights were offline, I have 2 seperate bands for broadband. 5Gz and 2.4Gz which I keep seperate for all my smart products to connect to the 2.4. All my other smart items are connected to my Google home apart from all my TCP lights that are offline this morning. And had no issues in 3 years. I removed one of the lights from my TCP app and tried to readd but its not connecting to the cloud on readd and nothing to do with 2.4Gz connection...yet I can turn all lights on and off in the app. But in Google home they ain't syncing... its like your server isn't functioning with Google home and your server isn't letting me add a new. So looks like everything I have issue with is TCP. Please fix this ASAP as all my lights in house are yours.

Philip Smith

2023-07-05

Can’t find account number to log in. Thanks

Showing 1-2 of 2

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Common TCP Smart Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TCP Smart app on iOS and Android devices. Solve all TCP Smart app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TCP Smart iPhone Issues and Solutions

TCP Smart iOS app crashes, not working, errors
TCP Smart iOS app network issues
TCP Smart on iOS has black/white screen

TCP Smart Android App Issues and Solutions

TCP Smart has errors/crashing/not working
TCP Smart server network connectivity issues
TCP Smart has black screen

TCP Smart iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TCP Smart app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TCP Smart app crashes or not working on Iphone (iOS):

Close and restart the TCP Smart app on iPhone
Update TCP Smart app to the Latest Version for iOS
Uninstall and reinstall TCP Smart iPhone app
Update your iPhone to the latest iOS version

Fix TCP Smart on iPhone unable to connect to server/internet connection issues::

To resolve TCP Smart network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TCP Smart black/white screen (blank screen) on iPhone:

Follow the TCP Smart iOS app troubleshooting guide Here →

TCP Smart Android App Issues and Solutions

Fix TCP Smart not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TCP Smart app issues:

Force Stop the TCP Smart App
1. On android, goto "Settings" » click TCP Smart app. » click "Force Stop".

Update TCP Smart to the latest version on PlayStore

Clear TCP Smart App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TCP Smart app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TCP Smart.

Fix TCP Smart unable to contact server/ TCP Smart internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TCP Smart » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TCP Smart » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TCP Smart on android.

Solve TCP Smart black/white screens issue on Android:

Follow the TCP Smart android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TCPi, developers of TCP Smart.

Verified email ✔✔

E-Mail: may@nbkafo.com

Website: 🌍 Visit TCP Smart Website

Privacy Policy: https://images.tuyacn.com/smart/app/package/ay1531748601410MY3Ix/privacyUrl_1566461119039.html

Developer: TCPi

100% Contact Match

Developer: Home Domotic Developments, S.L.

E-Mail: info@homedomotic.dev

Website: 🌍 Visit TCP Smart Website

60% Contact Match

Developer: TCP Engineering

E-Mail: engineeringtcpi@gmail.com

Website: 🌍 Visit TCP Smart stuff Website

About this app

Remote control your smart home devices anywhere. 3. Devices sharing with your family; 4. TCP smart, fit, connect, play: 1. Easy connecting, easy controlling; 2. One App controls multiple devices; 5.