Contact Fios TV Support

by Tommyo1957

Very disappointed in this app. I use it a lot so the $250 a month to Verizon in my mind includes this. I am very close to dropping Verizon. There’s no way to scroll up to the top in listing after going down hundreds of channels. It used to be able to just touch the top of the screen like any iPad app. That’s a standard iPad thing. Also I like to watch TV in portrait mode a lot. They refused to let me do this. It used to of course they took that away. I use favorite filters to get rid of all the stuff I don’t want. I had probably more than 100. They deleted all of them and replaced it with a feature that limits your 50. What good is that? It means the filter favorites is useless to me. I think they want to force you to look at all channels. I thought we the customers are in charge. We pay them , they pay the content providers. It seems that the content providers are getting all the special treatment. There are dozens and dozens of useless ad-filled channels. I don’t understand their business model. Anger the customers is really smart?!? BTW it’s flops out a lot an iPad even though it’s a new iPad. And it forgets where it was. I like the listing page and I always have to touch things to get back to that. Why can’t remember where he was? is that too much to ask?

by Awful App Bugs!

I see plenty of reviews related to this problem. After numerous support tickets and the usual carousel of responses to reboot the router and the set top box, uninstall the app, etc., I decided to request a new set top box and router, naively thinking this could be the source of my problems. Well, I was wrong. Picture quality continues to be just horrible. And I pay over $230 monthly for this type of experience? When is Fios going to fix this problem? And is Fios willing to reimburse customers for the subpar service they are providing users? Of course not. One would think this issue should be escalated to their developer group and addressed as a hot fix. Well, here we go again: I am being naive. This app is rarely updated, so we may be out of luck for some time to come. In the meantime we will continue with this problem and all the other issues the app seems to have no matter what, like unexpectedly crashing. At least they have fixed the forward/reverse problems the app suffered from, and even those problems took months to resolve.

by Wilcaptain

I have been a longtime Verizon FiOS customer, but while retaining internet and phone service I “cut the cord” a few years ago for tv. I recently resubscribed to FiOS tv, and I have to say, what a shameful disappointment it is. The old Verizon app worked wonders and was free. Now I’m paying a whole lot more and getting far less. It’s awful that to use my iOS devices on my own Wi-Fi network at home, I’m supposed to pay an extra $20 per month?! Let alone it used to be free not only in my home but while traveling remote on a different LTE signal or Wi-Fi. I’m seriously considering cutting the cord again. The price for garbage, advertisement-laden nonsense channels I don’t want, a terrible app like this one, and a “new” FiOS One box that uses Bluetooth or RF for itself but won’t turn on devices with modern CEC protocols, lack of any customer service (they don’t understand their own product when you call and speak with them), etc. is just downright disappointing. Come on Verizon. You used be so much better. Also, how is this app so highly rated when review after review is so negative?