Fios TV Mobile Reviews

by DanReviewsFromPit

I cannot use FiosTV. It will not pair with either set top box. Verizon: please update! iOS 11.4.1 has been available for weeks!

Sincerely,
An 8 year FiOS subscriber.

Update: Verizon support is abysmal. The only way to get support for FiosTV is to request support through FiosTV , yet FiosTV will not accept a support request. You can call 800-VERIZON for FiOS support, but they will not take a request for app support. They will create a support ticket and assure a callback, but when you check on the support ticket it is closed ‘by the overnight back office team’. You cannot make this nightmare up.

This 8 year FiOS customer is seriously considering switching to xFinity. Seriously. Verizon support is that bad.

After 10 days, five trouble tickets (four closed without contacting this customer), FiosTV ***finally*** works. I invested more than 12 hours over 10 days with VERIZON fighting their bureaucratic support silos.

Unfortunately, app organization and functionality is maddening. There’s no button on the virtual remote, and you cannot change channels from the Listings screen. Verizon, you will improve your customer satisfaction by bringing back the FiOS Mobile app.

If you need support for FiosTV, you may need to file a complaint with the Better Business Bureau. That’s the only way you will get a technician to return your phone call.

by 18east

Verizon, I have to ask, what is wrong with you? Have you paid for those 5 star reviews, because neither of your apps work now. You want me to delete the one that, somewhat works. It’s time to cut the cord.

Lets see, fios mobile was a long time till it as actually useful.
Now fios Mobil really works. So, they replace it.... this doesn’t work, yet, I’m sure they will make it work. It only took somewhere around 4 or 5 years to get the last one working. Good luck all. Ratings I wish everyone would use.

Well no progress yet, now there asking me to delete fios mobile, which actually works. I don’t understand why a company thats primary function is live TV would make an app that highlights rentals in competition with others and not offer an effective alternative. If you want to be Netflix you’ll need to change your business plan. I have about 6 months till my contacts up. Good luck all.
⭐️Since there is no 0 this will have to do.
⭐️⭐️ Acceptable, but less then expected. Wouldn’t recommend.
⭐️⭐️⭐️ Met expectations. Everything worked/entertained/etc. as expected. This is the default. Your happy with what it is, and would recommend it to others.
⭐️⭐️⭐️⭐️ Exceeded expectations in one or more areas.
⭐️⭐️⭐️⭐️⭐️ Exceeded expectations in 3 or more areas. This should be exceptionally hard to achieve.

Update:
Still worthless. I probably should just get rid of this service. Minus one star.

by Tommyo1957

Very disappointed in FiosTV. I use it a lot so the $250 a month to Verizon in my mind includes this. I am very close to dropping Verizon. There’s no way to scroll up to the top in listing after going down hundreds of channels. It used to be able to just touch the top of the screen like any iPad app. That’s a standard iPad thing. Also I like to watch TV in portrait mode a lot. They refused to let me do this. It used to of course they took that away. I use favorite filters to get rid of all the stuff I don’t want. I had probably more than 100. They deleted all of them and replaced it with a feature that limits your 50. What good is that? It means the filter favorites is useless to me. I think they want to force you to look at all channels. I thought we the customers are in charge. We pay them , they pay the content providers. It seems that the content providers are getting all the special treatment. There are dozens and dozens of useless ad-filled channels. I don’t understand their business model. Anger the customers is really smart?!? BTW it’s flops out a lot an iPad even though it’s a new iPad. And it forgets where it was. I like the listing page and I always have to touch things to get back to that. Why can’t remember where he was? is that too much to ask?

by Awful App Bugs!

I see plenty of reviews related to this problem. After numerous support tickets and the usual carousel of responses to reboot the router and the set top box, uninstall FiosTV , etc., I decided to request a new set top box and router, naively thinking this could be the source of my problems. Well, I was wrong. Picture quality continues to be just horrible. And I pay over $230 monthly for this type of experience? When is Fios going to fix this problem? And is Fios willing to reimburse customers for the subpar service they are providing users? Of course not. One would think this issue should be escalated to their developer group and addressed as a hot fix. Well, here we go again: I am being naive. FiosTV is rarely updated, so we may be out of luck for some time to come. In the meantime we will continue with this problem and all the other issues FiosTV seems to have no matter what, like unexpectedly crashing. At least they have fixed the forward/reverse problems FiosTV suffered from, and even those problems took months to resolve.

by Wilcaptain

I have been a longtime Verizon FiOS customer, but while retaining internet and phone service I “cut the cord” a few years ago for tv. I recently resubscribed to FiOS tv, and I have to say, what a shameful disappointment it is. The old Verizon app worked wonders and was free. Now I’m paying a whole lot more and getting far less. It’s awful that to use my iOS devices on my own Wi-Fi network at home, I’m supposed to pay an extra $20 per month?! Let alone it used to be free not only in my home but while traveling remote on a different LTE signal or Wi-Fi. I’m seriously considering cutting the cord again. The price for garbage, advertisement-laden nonsense channels I don’t want, a terrible app like this one, and a “new” FiOS One box that uses Bluetooth or RF for itself but won’t turn on devices with modern CEC protocols, lack of any customer service (they don’t understand their own product when you call and speak with them), etc. is just downright disappointing. Come on Verizon. You used be so much better. Also, how is FiosTV so highly rated when review after review is so negative?

by Horrific Is Every Way

Verizon and their Fios service is the worst product I have ever experienced. It’s unbelievably expensive and constantly doesn’t work. The customer service experience would earn the lowest possible rating on any scale. This is due to the fact that they are almost impossible to get on the phone, and forget having a technician come out to repair the issues as they will NEVER dispatch someone regardless of the number of times you call, or how many malfunctions you are having. If I could, I would cancel their service tomorrow and go with Comcast. The second my contract is up I will be switching. I HIGHLY advise never spending your hard earned money with Verizon, because the product you pay for will NOT be the product you get. When you are purchasing or signing up, their customer service is spectacular. Once you are under contract, that’s experience is gone, and you are left to deal with whatever issues you have on your own. DO NOT PURCHASE.

by A Busy Doctor And Dad

UPDATE: Been trying to be open minded about this new app, but only getting more frustrated. It’s as if Verizon has zero knowledge of how people watch TV. People like to hold the remote and flip through channels. Not with FiosTV. No way to check out what else might be on without leaving the current program. It’s like going back to the 80s and watching cable. At least then when I turned on the TV I knew it would work. At this moment, I can’t watch news while making breakfast due to a “data error.” If I wanted to blare news from the other room, I’d get an HD antenna...so yes, I’m another step closer to cutting the cord.

Lacks the “last” feature and the ability to see what’s on other channels while watching a show. And when selecting a channel, it takes you to a static screen where you have to click again to watch the show. Why require two selections to watch a show. With the money Verizon makes, you could afford some usability testing.

by Rancryst

The remote on FiosTV will not connect. I get an error message whenever I try to use this. I made sure permission to use my local network was enabled, tried reinstalling FiosTV and rebooted my cable box but still no luck. I think this happened because of an update because it used to work fine. I created a ticket on FiosTV to report this problem but got no useful information. I enabled the network connection, rebooted everything, checked my wifi connection and even tried reinstalling FiosTV but no luck. Also, the help section is useless in FiosTV. It gives obvious suggestions that even an idiot would know and no way to follow up. If you’ve tried rebooting and double, triple checked your network connection and it still doesn’t work you’re screwed. No further assistance is available. They won’t even respond on here. Verizon is the main reason I will be cutting the cable when my current contract is up.

by JewelDivine

Unfortunately I’ve forcibly upgraded to FiosTV since they are no longer offering the original. I’m beyond disappointed and frustrated w/ FiosTV. It desperately needs a new update to remove the bugs and glitches it has while viewing a movie or tv show it freezes completely and the audio & video never catch up, resolution is horrible. I’m missing a lot of channels while on home WiFi that I used to have on the previous version of FiosTV . They decreased the variety of channels they had previously & repeat of the same channels for instance the music channels and gov’t channels are duplicate & in different locations each time you load FiosTV . Also another critical issue: the movie or show stops abruptly & reverts to the main screen over and over again. The previous app was perfect nothing was wrong with it why would you get rid of it and put this garbage in place?? Verizon customers pay so much $$$ this bs Isn’t doing us any justice @ all!! Fix fix now!!

by Chaz The Shyster

Very long time user, high end, high price customer. Was just cut off from mobil TV with zero warning. Unable to speak with a human to get service back up. Such poor customer service is to be expected these days from Verizon. It’s a shame. I get this looney message about not paying a bill. I have a screen shot of my latest payment, but no one to show it to, as they’ve apparently given up on human contact with customers. They also claim I have to upgrade my phone to the latest IOS software (also with zero notice). Phone already has the latest software. Hard to take them seriously after the no payment claim. For months they have been kicking me off mobil TV demanding more and more signing back in. Really annoying and dangerous if you’re driving. Not worth risking your life because they want to shave as much bandwidth off your account. Really unprofessional and careless.

by Newreader2

It’s been 8 months since we signed on with Verizon and frankly it cannot compare to Comcast. If Comcast were cheaper I’d switch back in a heartbeat. My whole family continues to complain about not having a voice remote. I miss sorting through movies easily by actor or other star or genre. It’s taken me moths to figure out how to find “free movies” to watch or record because every movie I clicked on that was “free” was really only free with a subscription. I don’t find this platform to be at all user friendly by comparison to Comcast. I want to say to my remote, “Penguins game” and have it take me there or “comedy” and have it take me there etc. the only great thing about Verizon is that their promotion offered Netflix for free for a year and actually that’s mostly what all users in our house watch because Verizon is so cumbersome by comparison. Outside of two tv shows and some sporting events I don’t think there’s any reason for this service. I’m looking for ways to get better service for a similar or lesser price point. Also, there rockstar internet service isn’t any better than Comcast’s Xfinity from what we can tell. I keep waiting for the miraculous improvements promised in speed.

by SweetyDimples

I dont really like this new FIOS app. This new app freezes often. The FIOS Mobile app would gray out a watch recording and leave all unwatched bolded. This new app displays a recorded show as “new” indicating that it hasn't been watched even after I have watched it. It also doesn’t allow you to resume watching where you left off whether you were watching from the TV or FiosTV . If you resume watching a recorded show on your tv that you were watching on FiosTV it starts from the beginning and vise-versa.

The interface is cool. Kinda reminds you of AmazonPrime tv and other streaming services which is fine. I do like that you can skip forward and back by 30sec increments.

My issues are strictly with the functionality. I’d give a higher rating if this new app performed like the previous app. Oh...and stop telling me to delete the FIOS Mobile App! I’ll do it when you fix all these issues.

by Dcjkejd

I have a 1st generation 12.9” iPad Pro with 128gb storage. I love FiosTV and what it can do, but it’s loaded with bugs. I can’t move the cursor or whatever it’s called to go through a commercial or to skip a part I already saw etc, etc. The screen goes black and there’s a white box that says “Retry”. And about 90% of the time that doesn’t work! It keeps happening. So I have to close and relaunch FiosTV . And sometimes doing that kind of reboot doesn’t avoid the random stopping. If it doesn’t stop outright and show the Retry box, it goes to a black screen and the sound is gobbledygook. Occasionally if I move the cursor forward, or use the arrows to forward 30 seconds or rewind 10 seconds, the picture may come back. Usually not. It also stops for just seconds numerous times during all shows; the white circles whirl around for 2-10 seconds. If I stop watching it never resumes at the stop point. If I pause, when I hit play it skips forward rather than pick up at the pause point. I also have tried to favorite certain channels but it doesn’t work. None of these things occurs on our TVs. Pls fix these bugs! Thank you.

by Steve The Catholic

So, you try to watch a show and FF through the commercials. Tap the FF 8x, get an error message and you end up going back to start - and I don’t mean the start of the show, I mean all the way back to finding the show, starting the show, then finding where you left off. So now you tap 4x and then 3x and hope for the best; or take your chances with the slide bar. That’s like shooting at a moving target.
Then there’s the pause feature. (Eye roll) If you pause for too long, when you hit play FiosTV acts like a time machine that drops you off somewhere in the future. Make sure you note the time you paused so you can slide back to where you were. Decide if you need to pee or get a snack before you pause. Do one or the other, but definitely it both if you want to avoid the Twilight Zone.
Other than that, and the buffering, it’s a great app!

by NeverForgetTheirSacrifice

I like the FIOS App, but I have a suggestion. When the premium channels have a “free” month (or two week free preview as in Starz’s current promo)so customers can see if they want to subscribe to it, I wish it would automatically appear in our channel lineup. HBO is one premium channel that was ‘given’ to those of us who don’t have it less than a month ago. That channel did “appear”. However, the current two week preview for 2 week free Starz is not ‘appearing’ on my iPad FIOS App....just on my main TV Screen where I have the set top box. However, one has to wait 15 minutes for it to appear! Groan! Why?

I recently had a horrible day with FiosTV. The service went down in the middle of the night (2:13 a.m.)...so could not connect at all. When it came back on, within a half hour, the streaming service would freeze and the “spinner” appeared every 10-12 minutes for the entire day! When service resumed without the constant spinning I now have a poorer quality picture. It gets blurry and eventually the picture degrades to the point that you can’t read what is on the screen at all after a while.

by Eugene Catanzaro

I hate the latest upgrade. Changing the channel is now a five step process if I am watching something on my tablet. The upgrade before that was also a pain, but not as bad as this. At least last time there was a "Recently Watched" section where I could just click on the last channel. Now I need to find the channel, then click on it, then it brings me to a new page, then press "watch". If I want to change it, I need to "x" out of it, go back to the watch page, then go to previous page. Find the new channel, click on that. Got to the new watch page, click on that. It seems like I spend 5 minutes just trying to change the channel, just to get to a commercial. There must be a better way. And judging by the previous versions, there was. You have made this experience frustrating.

by StanYearOfThePig

This is a review of the Fios TV app. It is not a very reliable app. It is supposed to remember your favorites but it has a habit of either dropping them or substituting them with stations that apparently they want you to watch. On the opening screen you get a menu of programs that you rarely or ever watch. There seems to be no rhyme or treason as to how they choose the stations they are promoting, because in many cases they have no relation to to us interests. Sometimes you accidentally hit the screen while a program is on, and it suddenly freezes and won’t allow you to get back to it without completely going out and coming back in. Overall I would say they need to get some customer feedback to make it a better customer focused product. It’s far from that right now.

by La Italiana Bella

Very convenient I always use to loose my remotes well not any more this is awesome I never have had any issues with using this remote on my phone it comes rate up no problems what so ever works very well best thing too is you don’t loose your remote or have to change batteries I love FiosTV plus I get a TV guide as well as a remote I have given this 5 out of 5 stars because there’s nothing wrong with FiosTV it works perfectly never have any issues I been using it almost a year now and not one issue ....highly recommend everyone to download this pacific app it is truly amazing it works awesome not one problem or any issues using it what so ever

by Seriously Disappointed 2

This new version of FiosTV is simply atrocious. I can no longer watch shows on my phone. It freezes while I’m watching and tells me I lost connection to my box or that my box is off. What?! It’s supposed to work even if my box is off. Not to mention, I’m usually sitting right in front of the box, trying to watch something I like on my phone while my kids watch their show, so the box is actually ON! I’m so annoyed that they made me delete the old app by making neither work until I did so, it was like black mail, I pay for this service, my services shouldn’t be held hostage until I do want you want. We are pretty much done with Fios at this point, looking into xfinity, sling anything but this!

by Nikkib212

Every time I try to watch a recorded show on my iPad and want to fast forward, the show completely stops, then I have to shut down fios completely. When I go to reload the recording, it goes back to the beginning and not like I can fast forward to where I left off.

I find FiosTV is getting worse and worse and more frustrating. I thought maybe it was my iPad but my husband just got a new one and FiosTV has all the same issues.

Honestly it’s not worth what we pay Verizon when I primarily only watch tv on my iPad and there are so many other services that actually have great streaming and app functionality.

by Benrak#1

For a company that’s technologically driven this piece of software is a piece of you know what! Go to look at the channel guide the channels come up but the content is blank half the time. Booting FiosTV sometimes never comes up. Changing a channel half the time it loses connection to the cable box and this is on all Verizon equipment, the cable box, the phone service, the router, etc. what a disappointment! The old version, over a year ago, was much better. Get a better handle on your development processes Verizon and try and test the software before releasing it.
Update to my review: believe it or not FiosTV continues to get worse. Half the time it displays a blank channel guide, other time it displays duplicates of the channel and frequently won’t even come up. Who is running the show there, time for someone who has a clue on what they are doing and BTW maybe better quality control before you release these so called upgrades. FiosTV was 100% better a year ago.

by SMNYC

The new Fios TV app has a lot of potential to be a great app. The new sleek design is superior to FiosTV it replaces. But it is extremely unstable. It crashed constantly. They also took away key features. For example, the “Last” button that was available when you stream live TV was a great feature so you could swap between channels. Now, if you want to swap, you have to exit the channel you are watching, scroll and find the next one, and launch it. And to go back, you have to do the same. You also can no longer browse while steaming live. It is disappointing that they made it so limited and restrictive. Lastly, the volume on the ads is a lot louder than the programming, so I constantly have to adjust the volume when streaming out of the home. I wish they had kept the good features of the old app and just improved it. Stability, though, is the number one problem. My app keeps crashing.

by Dkac

Please fix it when you pause and return the show skipped ahead a random amount of time. Then you have to guess on the timeline to find approximately the same spot. However, must of the time when you get close after several minutes you get a blank screen and buffering. Your only option is to try again, watch real-time or another channel. Add to that only 50 channels in the favorite list, the entertainment list went to the highest bidder because you can't actually put shopping channel in the same category as a movie or tv shows. Then if you use your own router because of increased speeds and reliability, and it actually works plus is not cheap and a security risk. You find you can not get local channels and very few other channels. The same is true if you use a VPN so everything is scrambled to keep Verizon and everyone else from tracking you.
Now the good points just to be fair. When it works you can watch your favorite tv channels inside of your home, on a tablet or phone, it's got a fairly good guide system.
I am not going to give a good review until they at least fix the pause button without breaking something else.

by Be_green

We get it Verizon! You want to make money. By discontinuing your old app and forcing us to use this new app to watch and stream television you’re restricting our ability to enjoy streaming. Verizon has intentionally blocked the ability of FiosTV to mirror or air play onto a television so we can stream on a bigger screen. This wasn’t the case with the old app. Also the functionality of FiosTV is a little weaker. I’m not able to see the channels or what’s playing as it’s happening. Overall I’m not very happy with Verizon. Already paid a lot of money for multiple cable boxes. I thought about reducing a cable box since I can stream but I don’t plan to watch on my phone the whole time so it’s inconvenient and I think that was by design.
I don’t think it’s too much to ask to be able to airplay that stream onto a bigger screen. I will definitely be looking at other options once my contract is up.
I shouldn’t be surprised though this is the same company that blocked multitasking from their cell phones and using GPS apps while every other cell phone company allowed it. If I want to stream I will use the channel app such as USA etc...because you can still mirror and airplay the stream on another TV with those. I don’t really know what the point of having FiosTV is. It’s just a benefit that looks good on paper so they can say they’re doing with the other cable companies are doing.

by Mrscruz2003

FiosTV isn’t user friendly to me. It’s difficult to find what you might want to watch. It shows you everything, including the things you can’t watch. That is weird or maybe a marketing scheme to get you to buy more channels? It doesn’t save what you watch in an easy place. Lastly, when you have to leave FiosTV (and what your watching) and go back to FiosTV /show/movie, it makes you reselect the movie/show and then replay. Instead of just restarting or at least bribing you right back to the move and all you do is one click play. The one good thing though, compared to FiosTV from last year or two years ago. It actually works most of the time!!! It doesn’t freeze as much and it’s available most times when I come into FiosTV . I would like to see FiosTV mature and be ‘smarter’ about the user logged in, fitting individual TV needs.

by Tim. H.

I got FiosTV so I can go out on my back porch and watch live tv with my tablet out there. Spent almost 2 hours talking to support about the fact it was telling me I had watch everything on my box inside my house. At that time support provided me with a link to try and see if it works like its supposed to and it did , a few days later I go to use FiosTV out back again and the same problem, I couldn’t watch anything live on it. Very frustrating to go out back to watch what was on my tv inside for a while and couldn’t watch it. I downloaded FiosTV for that very reason to be able watch live tv out on my back porch with my tablet. I’m gonna go to the chat I had with support and see if I can locate the link support provided to me and see if that works like it did before.

by Mrtrussell

Do not like FiosTV at all. Don’t download it keep your Fios Mobil app. Too many glitches, hangs all the time, does not refresh the list . Menu promos are too many to switch between show . Can’t watch and browse at the same time like before .

Missing some of the best features of prior app like “last” being able to switch back and forth from two show like two different sporting events.
Also watching one an still being able to browse the other listings. Finally too many menu pull downs. Everything if buried too deep have select too many things just to get to watch it or change channels or check something out