Are you having issues? Select the issue you are having below and provide feedback to Scanwell Health.
- Mandatory PII data elements.
- Forced to interact with phone during test process.
- Email address required for test.
- Hand-holding for people who can't follow directions.
- Taking advantage of health crisis to get data on consumers.
My app wont work. It says no internet connection and there is internet.
App not compatible with older or newer device, and NO INSTRUCTIONS FOR MANUALLY READING RESULTS.
App timed out on me while timer was running
Complete guide to troubleshoot Scanwell Health app on iOS and Android devices. Solve all Scanwell Health app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Scanwell Health, Inc., developers of Scanwell Health.
Contact e-Mail: [email protected]
Scan test using ScanwellHealth for fast and reliable digital results. - Fast, reliable results on your smartphone in 15 minutes or less. - Simple video instructions help you self-test with confidence. Follow simple step-by-step video instructions and receive clear digital results on your smartphone in 15 minutes or less. Use the Scanwell Health app with a compatible test kit to self-test from the comfort and safety of your home and get fast, reliable results. For questions about the BD Veritor™ At-Home COVID-19* Test, please call 844-4-VERITOR to reach a dedicated team of customer care specialists. Follow step-by-step video instructions to collect your sample. Get a compatible test kit and connect it to ScanwellHealth . There’s no need to send a sample back to the lab. Please visit bdveritorathome. com for more information.