Scanwell Health Status

Last Updated on 2023-03-23 by Scanwell Health, Inc.

I have a problem with Scanwell Health

Are you having issues? Select the issue you are having below and provide feedback to Scanwell Health.

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⚠️ Most reported problems ⚠️

Not working

57.1%

Something else

42.9%

24 hour clock ⏰

- Mandatory PII data elements.

- Forced to interact with phone during test process.

- Email address required for test.

- Hand-holding for people who can't follow directions.

- Taking advantage of health crisis to get data on consumers.

Carin Messick 2023-12-27

My app wont work. It says no internet connection and there is internet.

Thomas 2022-06-02

App not compatible with older or newer device, and NO INSTRUCTIONS FOR MANUALLY READING RESULTS.

Nancy Fitzgerald 2022-05-22

App timed out on me while timer was running

Showing 1-3 of 3 reported issues:

Common Scanwell Health Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Scanwell Health network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Scanwell Health App
1. On android, goto Settings » Scanwell Health » click [Force Stop]

Clear Scanwell Health App Cache and Data:
1. On android, goto Settings » Apps » Scanwell Health » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Scanwell Health.

On android, goto Settings » Apps or Manage Apps tab.
Click Scanwell Health » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Scanwell Health » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scanwell Health