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by Consumer Advocate Number One

I watched the videos in advance to make sure that I would perform the test early. However, the timer for the test had already started and it wouldn’t let me restart the timer. I deleted to app to hopefully clear the issue, but when it identified the card that it needs to use to interpret results, I was prohibited from using that test. Now I purchased a test kit that was supposed to have two test and I have only one that I can use because this app forces you to perform the test in real time. This is either a massive mistake in designing an app (and for that matter, what do you need an app for this test? There are are lots of tests where you just have to read the instructions. It’s not rocket science…they just want to collect your personal information….shame on you BD) or a sneaky and shameful way for BD to make money during a time of demand for their product. This is price gouging during a time of worldwide crisis. These guys saw a sneaky way to make a few more bucks from people like me who like to read the instructions beforehand. I will say it many times. SHAME ON YOU.

by Lukaz123

The app doesn’t let you skip the videos even after you definitely know how to use it. You will need to be by your phone and listen to this annoying lady time after time which is unnecessary and time wasting. Remember that annoying teacher that gave unnecessary instructions over and over again with no option other than to listen? Now you got a virtual one. If you have more than one member in your family that needs testing start with plenty of time as this will take a while. I am ok with the 15 minute wait but you can only do one person at a time unless you download the app on multiple phones and not even sure if it will let you use the same user and password. Good way of getting more downloads. It will also ask you for some personal information that is not needed only other than to gather data for the company benefit. Would suggest not to provide anything other than what is definitely required to bypass the intrusion.

by Sirfer Gurl

Most at home tests show you the results right away and assume you are smart enough to read them. If you call the help line they will tell you there is no way to read the results without signing up for the app, which requires all of your personal info including birthday, phone number, email, race, address, even your preferred pronouns. Isn’t the benefit of an at home test to allow you privacy? The results show up as lines on the test, just like other rapid home tests, but they do not include a key to read them. It takes forever to download the app, sign up, watch the videos, take the test, and wait the required amount of time before the app will give you the reading (which is obvious to the naked eye, so why not allow us to read our own tests instantly)? Just another way for big brother to gather our personal information while holding results hostage unless you agree to tell them everything about yourself.