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by JenMNYC

I have to echo similar reviews. I feel completely taken advantage of by this manipulative test. Unlike all other rapid COVID antigen tests I’ve used, this BD Veritor/Scanwell product requires the use of an app, ostensibly because I as an end user am not capable of interpreting test results. (Also, how illogical to start with the instructions to wash my hands with soap for 20 minutes and then be forced to interact with my phone during the entire bleeping test process. Phones are typically full of more bacteria than a toilet seat!) In any case, I’m disgusted by the UX which makes PII data elements mandatory …. Information collected is NOT required to fulfill the stated purpose of keeping a record of results, and for those of us who aren’t reporting to an employer through the app, almost all PII should be optional. I nearly exploded when the app “timed out” on my toddler’s test result in the 5 minute window when my other toddler was having a meltdown. Test results have a validity window, sure, but to have zero grace period or recourse to get even a conditional read of results within the 5-10 minutes past the optimal window, considering that you took my money and my PII, but didn’t even provide me the courtesy of a simple set of printed instructions? Completely insulting and deceptive. Managing COVID testing for the under 4 crowd is bad enough. Thanks, BD Veritor, for making it exponentially worse.

by DeWiltz

The simple fact that I have to download an app and input my name and address is absurd. I want to do a covid test not have give out personal info also don’t agree that an email address should be necessary for me to perform a test. At best the entire process is hand hold for people who can’t follow directions. More probably it’s another company taking advantage of a health crisis to get data on their consumers. A simple piece of paper with examples of positive and negative tests and an option for a phone app probably would have made this a better review and experience.

After response from dev:
You should give people the choice to share medical information with an app. Why every company thinks THEY will keep data safe when time and time again we see it stolen from every large company in the world has to be motivated by money. It should not be a requirement, Companies shouldn’t get to decide what information I can or must save. There is no harm in providing paper instructions and there is no justification aside from cutting costs or forcing collection of data. I don’t care if you have an app just provide people an option. I will purchase other COVID tests from now on.

by Consumer Advocate Number One

I watched the videos in advance to make sure that I would perform the test early. However, the timer for the test had already started and it wouldn’t let me restart the timer. I deleted to app to hopefully clear the issue, but when it identified the card that it needs to use to interpret results, I was prohibited from using that test. Now I purchased a test kit that was supposed to have two test and I have only one that I can use because this app forces you to perform the test in real time. This is either a massive mistake in designing an app (and for that matter, what do you need an app for this test? There are are lots of tests where you just have to read the instructions. It’s not rocket science…they just want to collect your personal information….shame on you BD) or a sneaky and shameful way for BD to make money during a time of demand for their product. This is price gouging during a time of worldwide crisis. These guys saw a sneaky way to make a few more bucks from people like me who like to read the instructions beforehand. I will say it many times. SHAME ON YOU.