TK-Ident Status

Last Updated on 2025-01-06 by Techniker Krankenkasse (TK)

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⚠️ Most reported problems ⚠️

Not working

40.0%

25.5%

Connection

14.5%

Crashes

10.9%

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Common TK-Ident Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve TK-Ident network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the TK-Ident App
1. On android, goto Settings » TK-Ident » click [Force Stop]

Clear TK-Ident App Cache and Data:
1. On android, goto Settings » Apps » TK-Ident » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TK-Ident.

On android, goto Settings » Apps or Manage Apps tab.
Click TK-Ident » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TK-Ident » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TK-Ident

Contact e-Mail: service@tk.de

E-Mail: service@tk.de

Website: 🌍 Visit TK-Ident Website

Privacy Policy: https://www.tk.de/techniker/unternehmensseiten/datenschutz/datenschutz-tk-ident-app-2160518

Developer: Techniker Krankenkasse (TK)

May 09, 2025, 10:54 AM
a user from Düsseldorf, Germany reported problems with TK-Ident : Connection
Apr 29, 2025, 07:01 AM
a user from Berlin, Germany reported problems with TK-Ident : Login
Apr 28, 2025, 07:27 PM
a user from Würzburg, Germany reported problems with TK-Ident : Not working
Apr 28, 2025, 06:46 PM
a user from Nuremberg, Germany reported problems with TK-Ident : Not working
Mar 29, 2025, 03:55 PM
a user from Bochum, Germany reported problems with TK-Ident : Not working
Mar 26, 2025, 10:25 PM
a user from Bonn, Germany reported problems with TK-Ident : Not working
Mar 20, 2025, 03:24 PM
a user from Homburg, Germany reported problems with TK-Ident : Login
Mar 11, 2025, 08:12 PM
a user from Neustadt an der Orla, Germany reported problems with TK-Ident : Not working
Mar 11, 2025, 12:24 PM
a user from Wiehl, Germany reported problems with TK-Ident : Not working
Mar 04, 2025, 04:03 PM
a user from Simmerath, Germany reported problems with TK-Ident : Not working
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