TK-Ident Status

Last Updated on 2026-04-20 by Techniker Krankenkasse (TK)

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Most reported problems

Not working

58.4%

28.1%

Connection

8.2%

Crashes

3.5%

Common TK-Ident Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve TK-Ident network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the TK-Ident App
1. On android, goto Settings » TK-Ident » click [Force Stop]

Clear TK-Ident App Cache and Data:
1. On android, goto Settings » Apps » TK-Ident » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TK-Ident.

On android, goto Settings » Apps or Manage Apps tab.
Click TK-Ident » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TK-Ident » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TK-Ident

Contact e-Mail: [email protected]

E-Mail: [email protected]

Website: 🌍 Visit TK-Ident Website

Privacy Policy: https://www.tk.de/techniker/unternehmensseiten/datenschutz/datenschutz-tk-ident-app-2160518

Developer: Techniker Krankenkasse (TK)

Jun 03, 2026, 06:38 AM
a AndroidOS user from Frankfurt am Main, Germany reported problems with TK-Ident : Not working
May 17, 2026, 08:16 AM
a AndroidOS user from Munich, Germany reported problems with TK-Ident : Not working
May 14, 2026, 12:53 PM
a Windows user from Dresden, Germany reported problems with TK-Ident : Not working
May 12, 2026, 07:19 AM
a iOS user from Munich, Germany reported problems with TK-Ident : Not working
May 08, 2026, 07:03 AM
a Windows user from Fernwald, Germany reported problems with TK-Ident : Crashes
May 07, 2026, 04:24 PM
a Windows user from Ibbenbueren, Germany reported problems with TK-Ident : Login
May 07, 2026, 08:54 AM
a Windows user from Calw, Germany reported problems with TK-Ident : Login
May 01, 2026, 08:27 AM
a AndroidOS user from Berlin, Germany reported problems with TK-Ident : Not working
Apr 27, 2026, 02:11 PM
a Windows user from Erkelenz, Germany reported problems with TK-Ident : Connection
Apr 26, 2026, 01:38 PM
a AndroidOS user from Aschaffenburg, Germany reported problems with TK-Ident : Login
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