PECO app not working? crashes or has problems?

PECO Status

Last Updated on 2024-12-05 by An Exelon Corporation

I have a problem with PECO

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Something else

63.6%

18.2%

Crashes

9.1%

Not working

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of PECO Problems 🔥

- 41MB energy draining

- PECO hasn't updated their electric grid in almost a century

- EUMobile permission required to install and use user info before sign in

- Third party app warning not given before downloading

📋 7 Reported Issues:

Dorothy M Schaffer 2024-03-05

can't access website. Just created account today and keep getting error messages. I have tried different browsers as well as downloading the app and nothing works.

Rebecca 2024-01-09

I can never get in anymore. Been like this for at least a year. "Sign In Error - The operation couldn't be completed. (PECO.Net-workingError error 4.)

Michael Gardner 2023-11-25

Can not get the billing to download

John Douthwaite 2023-04-30

When trying to login to view the app just keeps trying and never logs in.after posting the security code received by text.

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Julie Crocker 2022-08-18

When I try to sign in on the app, I receive an error: "PECO.Networking.Error error 6." What does this mean? How can I login to view my account??

Michael A Moore 2022-08-18

App won’t let me see or pay bill. I’ve reached out to PECO on numerous platforms. I’ve re-installed app. No help. What is problem?!?

Michael Mills 2022-05-22

Hello, I am no longer able to pay my bill via my app. It says "Data could not be retrieved. Try again later". Any ideas?

Showing 1-7 of 7 reported issues:

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Common PECO Problems & Solutions. Troubleshooting Guide

Table of Contents:

PECO iPhone Issues and Solutions

PECO iOS app crashes, not working, errors
PECO iOS app network issues
PECO on iOS has black/white screen

PECO Android App Issues and Solutions

PECO has errors/crashing/not working
PECO server network connectivity issues
PECO has black screen

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PECO iPhone Issues and Solutions

How to fix PECO app crashes or not working on Iphone (iOS):

Close and restart the PECO app on iPhone
Update PECO app to the Latest Version for iOS
Uninstall and reinstall PECO iPhone app
Update your iPhone to the latest iOS version

Fix PECO on iPhone unable to connect to server/internet connection issues::

To resolve PECO network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PECO Android App Issues and Solutions

Fix PECO not working on Android, crashes, errors or is unresponsive:

Force Stop the PECO App
1. On android, goto Settings » PECO » click [Force Stop]

Update PECO to the latest version on PlayStore

Clear PECO App Cache and Data:
1. On android, goto Settings » Apps » PECO » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PECO.

Fix PECO unable to contact server/ PECO internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PECO » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PECO » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PECO