PECO - An Exelon Company Reviews

by Haltersweb

Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!

by N'sman

Auto pay is set up but dies not perform. We get charged interest. You cant pay without being warned if you have auto pay you will be charged twice. Can’t contact online with photo attachment. You have none to speak to on weekends. Time is finite and wasted time is costly. Time list can never be recovered. Getting a text your account is past due that you cant reply to is thoughtless. Looking forward to some credits and a 5 star rating. Whats the problem?

by Not Takennickname

Who is EUMobile? Version 2.17.0 insist I give EUMobile permission to install and use my info before I can sign in, but only after it’s been installed on phone. Should have been a third party app warning before downloading. Was going to uninstall, however earlier versions no longer available. Attempted to go in as a guest, and online sign in, but was told information required to sign in. (Email, act #, and amount were already used) Duh! Of course no one is available on the weekend. Please stop giving customer info to parties we don’t know , or least post a warning so we can choose not to use them.

by AlKaHallz

Works fine when there are no outages, but when you need to utilize it, everything times out. “Storm mode” is on so only essential features work? Great! Except they don’t work either. All I want to do is report my outage or check on the status and expected restoration and I can’t even load a page. Year after year, storm after storm, PECO and the services behind it always disappoint. And yet I keep trying. Guess there’s no incentive for them to improve it since they’re the only game in town.

by TtAwhite

I think this app came up with PECO to get your banking information... I downloaded PECO yesterday but did not get the chance to register as of yet, so I just decided that I will go ahead and pay my bill over the phone, when I call the 877#, the automated system asked me if I wanted to use my account from the bank that I bank with. The system repeated the name of my bank and the last four digits of my checking account number. I never gave this app my account numbers or the bank for that matter. App deleted, no thank you very much, to invasion of my privacy.

by Cianmarttines

PECO logged me off. Won’t let me log back in. Everytime I try to log back in it says the information is wrong. Got the temporary password and PECO still says it’s wrong. Now I see why people pay their bills in person. This is very very irritating. What’s the point of having PECO if it isn’t going to work. Why is it so hard to change a password. What’s the point of having a temporary password if that’s not going to work neither. Over all if I didn’t have to use PECO I wouldn’t.

by Sallie10

I’ve been using PECO for more than a year and overall have been very pleased with it. Today I opened PECO to set up a bill payment and without much thought I slid the button under the words “to pay your bill slide here” Bam! My bill was paid! The problem is that I wanted to set up my payment, not pay it instantly. OK. I made a mistake— but there was no going back. I tried to cancel it on PECO — couldn’t do it. I called customer service— couldn’t do it. A second person at customer service said I would need to call my bank to stop the payment. I strongly suggest that PECO designers add a follow up question when you slide that button, such as: “Are you sure you want to pay this bill now?” It’s as if this app is trying to dupe you into the bill ASAP.

by Tru1977

On 2 separate occasions, after having used PECO for moths, I THOUGHT I made payments towards my bill. I’ve made payments through PECO before with no problem but the last 2 times, it didn’t go through and instead of making the payment right then, it scheduled the payment. Now I have a shut off notice. I never had to change the date to make the payment for that day that I was making the payment. There’s no pop up box making sure you want to make payment now or later since you changed the date option to a scheduled date.

by Jonny-in-Philly

I am evaluating a solar system and would be very helpful to get my hourly usage data in order to evaluate or verify the economics of the solar.

The Usage graphs can drill down only to daily usage. Using the daily usage makes the solar system payback deceptively short because the panels are not generating at night and sending back to the grid for a net meter credit. However, the net meter credit is not based upon the full cost of electricity, but only the generation portion.

I have contacted this app customer service and there seems to be nowhere else that can provide this data to me.

Otherwise PECO has been very convenient for me. Especially to quickly find my current statement balances for multiple accounts.

by BreeHeMa2018

It’s so frustrating to do something on PECO to save time and turn around calling customer service to confirm it, but they don’t have nothing in record. In addition I want to be able to pick a date to bill my bill not just slide and it goes right away. It needs a lot of work though.

by Findog1960

I like the fact that pico has its own application for paying bills it makes it very easy for me to pay my bill online and I think that the application is intuitive and easy to use

by April Yaz

I love PECO! I had such a long process and things to remember to get to the amount due as well as sign in and all. PECO I just open it and with 2-3 touches I have confirmed and paid my bill! It’s extremely easy very user friendly. I love it! Thanks this app

by Andrew In Philly

I guess you could say I didn’t expect much from a this app app. But, this is a well-designed app that makes paying my bill easy. On top of that, I just got a push notification that the power went out at home, and an estimated time of repair. Helpful information. Nice work, this app.

by Giohonda22

I dislike the Recent update it does not show you your projected bill for the next month And also removed usage data

by Peco Customer

this app is not a good company they charge you extra money for nothing can even explain why I'm been charged all this money bill keep going from 300 to a 1000 dollars in a month they should be allowed to do this when I figure this bill thing out I'm going suit y'all I mean that

by SLT403

I just want to say how easy it is to pay my electric bill. It has become my favorite bill to pay for several reasons; my hill is reasonable every month then when it’s time to pay its a 2 step process and that’s it. Never no problems I really appreciate this app making part of the process of bill paying a joy.

Shalana Thomas

by Steve At Starsend

this app’s reporting is not perfect, but I’m happy to have them focus on recovery instead.

PECO allows me to report an outage and check on progress. Usually, this app fixes things before promised. That’s fine with me and I won’t hold them to a missed time as long as they continue to provide updates.

by Mabberino

I’m an app developer and don’t give 5 star reviews very often. This is an amazing app. The fact that it updates quickly with real time data on power outages is very impressive. I’m sure it required a high level of system integration expertise and I want to commend everyone involved who made it possible. I’m not just complimenting PECO but also the fact that’s it’s so elegantly tied into this app’s systems. The whole company should be proud.

by Big Daddy DogZ

This is a 41MB energy draining this app advertising site. It has a small utility that let’s you pay your bill online via mobile device. Just remember how big this app is and that YOU are paying for this “free” App anyway. this app hasn’t updated their electric grid in almost a century, but their executives & large shareholders have increased in wealth exponentially over that time. My power is out anytime there is moisture in the area. This can be from snow, rain, or even a wet fart. If I had a cost efficient choice, I’d change, but the “power industry” will never let that happen.

by Fibimama

If you want to encourage people to download your app and make payments, etc. you should not charge a fee for them to do so.

I love the ease of knowing what my bill will be and paying it through PECO but if I have to pay $2.35 each time I pay it, I’m better off just submitting my payment through US mail.

by Lvw128

The option to pay by bank account (which has no fee associated) never works, but of course the option to pay by debit or credit card (which comes with what is a $3 fee) always seems to be the only working option. It’s a small fee, but if you’re paying that every month in obviously adds up in the grand scheme of things.

by CRMT78

I changed my autopay bank and PECO says it will take 7 days to take effect. It says nothing about needing to make a payment for the current billing cycle while autopay switches. However if you go into the regular one time payment, it tells you there. How can I know that if I’m just trying to set up autopay? I only saw that note after getting a late fee and calling this app. Fix it so it says it under autopay please.

by Poiuytrewq543

Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take.
If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that.
I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.