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Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!

Who is EUMobile? Version 2.17.0 insist I give EUMobile permission to install and use my info before I can sign in, but only after it’s been installed on phone. Should have been a third party app warning before downloading. Was going to uninstall, however earlier versions no longer available. Attempted to go in as a guest, and online sign in, but was told information required to sign in. (Email, act #, and amount were already used) Duh! Of course no one is available on the weekend. Please stop giving customer info to parties we don’t know , or least post a warning so we can choose not to use them.

Works fine when there are no outages, but when you need to utilize it, everything times out. “Storm mode” is on so only essential features work? Great! Except they don’t work either. All I want to do is report my outage or check on the status and expected restoration and I can’t even load a page. Year after year, storm after storm, this app and the services behind it always disappoint. And yet I keep trying. Guess there’s no incentive for them to improve it since they’re the only game in town.