ComEd app not working? crashes or has problems?

ComEd Status

Published by An Exelon Corporation on 2023-10-26

ComEd’s free app allows you to easily access your account information on the
go. The app makes it simple to manage more than one account at a time and is
available to both residential and business customers on your smartphone or
tablet.

I have a problem with ComEd

Are you having issues? Select the issue you are having below and provide feedback to ComEd.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 4 Comments

By Alicia Headrick 7 months ago

The app is not working. Crashes when I try to log in.

By Jo rod 8 months ago

App crashing when submitting payment

By Daniel Francis 1 year ago

When I try to pay my bill the app crashes when iOS tries to save the payment info to my wallet.

By Samaris sweet creations 1 year ago

Hello, my name is Julio Sarabia, I am having a problem accessing my account via the app. I am able to log in, but I can’t view any information or pay my bill.

Common dislikes about ComEd app

- Does not show real time pricing

- Alarm notification is sent only when prices are exorbitantly high

- Cannot set threshold for alarm notification

- Login troubles

- Useless bloatware

- Chases users off to competitors for basic functionality

Have a Problem with ComEd - An Exelon Company? Report Issue

Common ComEd Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ComEd app on iOS and Android devices. Solve all ComEd app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ComEd iPhone Issues and Solutions

ComEd iOS app crashes, not working, errors
ComEd iOS app network issues
ComEd on iOS has black/white screen

ComEd Android App Issues and Solutions

ComEd has errors/crashing/not working
ComEd server network connectivity issues
ComEd has black screen

ComEd iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ComEd app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ComEd app crashes or not working on Iphone (iOS):

Close and restart the ComEd app on iPhone
Update ComEd app to the Latest Version for iOS
Uninstall and reinstall ComEd iPhone app
Update your iPhone to the latest iOS version

Fix ComEd on iPhone unable to connect to server/internet connection issues::

To resolve ComEd network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ComEd black/white screen (blank screen) on iPhone:

Follow the ComEd iOS app troubleshooting guide Here →

ComEd Android App Issues and Solutions

Fix ComEd not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ComEd app issues:

Force Stop the ComEd App
1. On android, goto "Settings" » click ComEd app. » click "Force Stop".

Update ComEd to the latest version on PlayStore

Clear ComEd App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ComEd app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ComEd.

Fix ComEd unable to contact server/ ComEd internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ComEd » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ComEd » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ComEd on android.

Solve ComEd black/white screens issue on Android:

Follow the ComEd android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at An Exelon Corporation, developers of ComEd.

100% Contact Match

Developer: An Exelon Corporation

E-Mail: [email protected]

Website: Visit ComEd Website

About this app

ComEd makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. this app’s free app allows you to easily access your account information on the go. You can report your outage and stay up-to-date on the restoration status from anywhere.