Are you having issues? Select the issue you are having below and provide feedback to Virtual Vision Test.
- Uncertainty of accuracy
- App can be buggy and require multiple restarts
- Some users received prescriptions for the wrong product
- Ineligible users may not be notified until after taking the test
- May contribute to job loss for optometrists and other professionals
Complete guide to troubleshoot Virtual Vision Test app on iOS and Android devices. Solve all Virtual Vision Test app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Warby Parker, developers of Virtual Vision Test.
If the doctor renews your prescription, you’ll be charged $15 for a renewed glasses or contacts prescription—or $25 for both. - If they cannot renew your prescription and instead recommend you get an in-person, comprehensive eye exam, you will not be charged. Virtual Vision Test by Warby Parker lets you renew it from home in 10 minutes using just your phone! - You’ll hear back from our doctors within 48 hours. FYI: Virtual Vision Test by Warby Parker is not a comprehensive eye exam and it isn’t meant to replace visits to your eye doctor. To use Virtual Vision Test, you must meet eligibility requirements set by state regulations and our doctors. It’s important to get your eye health examined periodically, even if you aren’t experiencing any vision problems, so please follow the advice of your doctor. If they determine that you're still seeing well out of your current prescription, then the doctor may renew it and you'll pay $15 for one renewed prescription or $25 for both. If you’re eligible, VirtualVisionTest takes you through an equally simple vision test. Still seeing well out of your current glasses or contacts prescription, but now it's expired? We’ll guide you through a simple (but thorough) eligibility quiz to make sure VirtualVisionTest is a good fit for you. 2. It’s as simple as reading the eye chart at the doctor’s office—but on your phone. You just need your eyeballs, your glasses or contacts, and your phone. 1. In about 48 hours, an eye doctor will assess your results. You'll need to complete it in a quiet, well-lit spot where you have about 10 feet of space. 3. Good to keep those peepers in check.