How to Contact Patient Gateway Customer Service/Support
Listed below are our top recommendations on how to get in contact with Patient Gateway. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Patient Gateway. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PARTNERS HEALTHCARE SYSTEM, INC
58.82% Contact Match
Developer: Mass General Brigham, Inc
E-Mail: [email protected]
Website: Visit Patient Gateway Website
Reported Issues: 3 Comments
By Bostonfans5
App not ready for prime time
Hint to developers — if the app can’t handle displaying a test result, the pop-up message should direct users to the browser version. It should not simply state “Details not available.” Because — in actuality the details may very well be available— BUT the app apparently does not support all documents. So for 2 weeks I have been checking my “trusty” Gateway app and wondering when my results will be visible. Finally only to find out they were posted immediately BUT are only visible from a BROWSER. If the app is going to be that lame at least have the pop-up message direct users to the browser and admit the lameness. Don’t say the info is not “available” and lead people on a wild goose chase for two weeks. I am ready to go back to all paper at this point! Would have been faster and accurate!
By sayshal
Ugh
So this app is awful. First, most of the time it crashes about 10 seconds after login ( I just updated the app so I can confirm this is the most recent version) Second, the lack of autocorrect drives me actually insane. It blocks my iPhone’s autocorrect keyboard while typing in the app meaning that i send my doctor incomprehensible garbage most of the time. Third, the app times out and logs you out after about 5 minutes of use EVEN WHEN YOU ARE STILL ACTIVELY USING THE APP. So if I try to go through and write a legible message to my doctor it’s never going to get sent because the app will Time out and delete what I’ve written. The double inbox is pointless. Inbox 1 is doctor messages inbox 2 is billing. Just merge them! It’s confusing to have two! Unless you LABEL THEM WITH NAMES! Ugh. This app has made me realize that as much as I hate elevator music it is often more efficient to stay on hold for 30 minutes than to use this app.
By hbodoesntwork
Adding your insurance does NOT work, billing dept communication is terrible
App shows your new insurance information after entering and after submitting it says it will be processed when you log out but every time I log back in it says no insurance on file. My new insurance is 100% accepted and in network with MGH. I’ve tried adding this 10 times over the last 2 weeks. I even messaged my provider through the app and crickets after more than a week, yet they add new bills at non insurance rates. Terrible customer service!
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- If you are a Patient Gateway customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Patient Gateway.
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