Use Mass General Brigham Patient Gateway to view health information and
communicate with your doctor. With Mass General Brigham Patient Gateway, you
can - Review test results - Manage your appointments - Message your doctor -
Listed below are our top recommendations on how to get in contact with Patient Gateway. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Patient Gateway. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PARTNERS HEALTHCARE SYSTEM, INC
So this app is awful. First, most of the time it crashes about 10 seconds after login ( I just updated the app so I can confirm this is the most recent version) Second, the lack of autocorrect drives me actually insane. It blocks my iPhone’s autocorrect keyboard while typing in the app meaning that i send my doctor incomprehensible garbage most of the time. Third, the app times out and logs you out after about 5 minutes of use EVEN WHEN YOU ARE STILL ACTIVELY USING THE APP. So if I try to go through and write a legible message to my doctor it’s never going to get sent because the app will Time out and delete what I’ve written. The double inbox is pointless. Inbox 1 is doctor messages inbox 2 is billing. Just merge them! It’s confusing to have two! Unless you LABEL THEM WITH NAMES! Ugh. This app has made me realize that as much as I hate elevator music it is often more efficient to stay on hold for 30 minutes than to use this app.
This app should be embarrassing to a Harvard Teaching Hospital. From the history of the reviews, the app hasn’t worked since the instruction of iOS 13. The last developer comment was the end of September, which may mean the developer was replaced the first of October. Regardless, Partners has had 3 months to fix the problem. Given the amount of money Partners brings in every year one would think that they could afford to spend a few million to fix this app.
Many good features but technical support appears unable to correct reported difficulties. It took them months to admit/resolve a problem until I send them pictures of several screen to lead them to the problem ... Similar inability exhibited not long ago with a different problem.. have given up in trying to engage them in seeking solutions ... at times I resort to direct phone calls to the respective unit..
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