Patient Gateway Reviews

Patient Gateway Reviews

Published by on 2020-06-29

Use Mass General Brigham Patient Gateway to view health information and
communicate with your doctor. With Mass General Brigham Patient Gateway, you
can - Review test results - Manage your appointments - Message your doctor -
Renew your prescriptions - Pay your bill

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Patient Gateway Reviews

  • By

    Please make this more simple

    I don’t usually write reviews, but these problems address the needs of patients so I think it’s important to write about. Notifications for my “To Do” won’t go away and aren’t relevant any longer (I have a notification from 2002 that has most definitely been addressed by my doctor - why can’t I dismiss this?). I’ve been trying to do something as simple as edit the pharmacies I have listed so I don’t accidentally keep sending my prescriptions to the wrong location (a pain that also causes a delay in receiving my medication and wastes everyone’s time), but it’s no where to be found. If half of the buttons on the main page bring you to the web or aren’t responsive to mobile view anyways - why bother having it in the app? The old app may have had a dated design look, but it wasn’t overwhelming with unnecessary/not working buttons like the current one.

  • By


    I recently downloaded the app. I found it very useful: easy to check appointments, test results, pay bills. The lab test results are displayed in a visual and easy to understand way. I have 3 suggestions for future improvements. 1) Enable each lab results to be displayed longitudinally, so patients can see the changes across time, same as checking stock price by weeks, months, years. 2) Add BMI. 3) Automatically generate a list of all physicians and RNs patients recently visited and enable email access so patients can send email to their providers if they have follow up questions. Thanks for making access complex EHR information efficient and helpful!

  • By

    Clunky to use - needs usability fixes

    The app is functional, but it’s inexplicably missing common features that any app in 2018 should have. It’s basically a half-baked attempt at replicating the website. -you must login with your password EVERY TIME you use the app; no Touch ID or Face ID, or even a simple PIN option. If you use a long, complex password to protect your medical info... enjoy entering that manually each time you launch the app. **EDIT: it seems that Touch ID is supported, but Face ID is not supported. So if you have an iPhone X, you must continuously enter your password. -no push notifications, so when your doctor sends you a message or there are new test results, the app can’t tell you. -in general, lacking basic features you’ll find on the patient gateway website (like being able to find messages you previously sent to your doctor). Hope it becomes a real app someday soon...

  • By

    No network connection

    Have used this app with no problems but can no longer sign in. No network connection keeps coming up, even though I do have a connection? Have spoken with support who put me through the usual remedies, which I had already done before I called them. Final word from them is it must be my iPad. Only app I am unable to use on my iPad? Miss having access.

  • By


    So this app is awful. First, most of the time it crashes about 10 seconds after login ( I just updated the app so I can confirm this is the most recent version) Second, the lack of autocorrect drives me actually insane. It blocks my iPhone’s autocorrect keyboard while typing in the app meaning that i send my doctor incomprehensible garbage most of the time. Third, the app times out and logs you out after about 5 minutes of use EVEN WHEN YOU ARE STILL ACTIVELY USING THE APP. So if I try to go through and write a legible message to my doctor it’s never going to get sent because the app will Time out and delete what I’ve written. The double inbox is pointless. Inbox 1 is doctor messages inbox 2 is billing. Just merge them! It’s confusing to have two! Unless you LABEL THEM WITH NAMES! Ugh. This app has made me realize that as much as I hate elevator music it is often more efficient to stay on hold for 30 minutes than to use this app.

  • By

    A valuable tool.

    This app is an invaluable resource that gives access to test results, clear channels to correspond with healthcare providers and updates scheduling as well as on bills/payment. It’s well laid out and provides most of the functionality of the full web portal. Not really sure why it gets so many mixed reviews it has been nothing but useful for me.

  • By

    Great app very easy to navigate

    I’d really like to see what’s in my sent folder from the app. I have to go to a desktop and open from a browser to see my sent folder which is a pain when on the run, when I tried using safari from my mobile device (to access my sent folder) it forced me back to use the app. Fix this one thing and you’ll be a 5-star app for sure!

  • By

    Poor design

    Any first time user will be frustrated with the menu of choices. They overlap and don’t make sense in terms of what they actually mean. You have to “learn” how to use this app. What you would think “should” appear in each category may or may not be there. This needs to be tightened up. The August 11 reviewer nailed it “clunky. “ I am sure there “IT speak” reasons for the set up and choices as they are - but that is irrelevant ....usability for each new user is/are the ultimate benchmark(s).

  • By

    Worked great before iOS 13.1.2

    Love this app. Get test results quickly, can look at & confirm upcoming appointments, pay bills, etc. Updated iOS to 13.1.2 and now app won’t open. Rebooted my phone and it still won’t open. VERY frustrating. Would give 5⭐️ won’t until this is fixed.

  • By


    This app should be embarrassing to a Harvard Teaching Hospital. From the history of the reviews, the app hasn’t worked since the instruction of iOS 13. The last developer comment was the end of September, which may mean the developer was replaced the first of October. Regardless, Partners has had 3 months to fix the problem. Given the amount of money Partners brings in every year one would think that they could afford to spend a few million to fix this app.

  • By

    iOS 13 reinstall

    Didn’t work when I upgraded to ios13. Deleted and reinstalled. Now it works properly. If you are having issues, delete and reinstall. That should solve your problem.

  • By

    Works well if your doctor’s office is on board...

    The problem is that not all Partners providers use the app. I have four providers, but only two of them seem to be connected. So all of my emails and appointment requests for two of my doctors go into some inbox that no one checks. What’s the point of being able to send a message to a doctor if no one is going to reply?

  • By

    Needs a lot of improvement

    Been using this for about a year. First of all why does the app logout every time? Do what banking apps do and have a pin /Touch ID /Face ID to “login”. I get it’s for privacy and all that but there are solutions there to be used. Not implementing them seems lazy. Also push notifications would then be possible. Is this a regulation thing ? I should be able to set it to timeout in 30 minutes... The auto fill password doesn’t work properly. My email always disappears when logging in. If there is a support email I’ll send a video of this happening. App also seems very unstable Going to settings goes to a crappy in app browser.

  • By

    Crashes on 13.1.2

    The app was working fine on iOS 12.x. On iOS 13.1.2 it crashes upon opening. It never opens. Requires an immediate fix. Update - After deleting the app and redownloading it from the App Store, it now works properly. I have updated my rating to 4.

  • By

    Mixed quality

    Many good features but technical support appears unable to correct reported difficulties. It took them months to admit/resolve a problem until I send them pictures of several screen to lead them to the problem ... Similar inability exhibited not long ago with a different problem.. have given up in trying to engage them in seeking solutions ... at times I resort to direct phone calls to the respective unit..

A better way to Contact apps

You can now contact Patient Gateway customer service directly
via Email using our new site -

Contact Patient Gateway directly

Is Patient Gateway Safe?

Yes. Patient Gateway is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 342 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for Patient Gateway Is 25.1/100.

Is Patient Gateway Legit?

Yes. Patient Gateway is legit, but not 100% legit to us. This conclusion was arrived at by running over 342 Patient Gateway User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Patient Gateway Is 25.1/100.

Is Patient Gateway not working?

Patient Gateway works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Patient Gateway? Report Issue

Leave a comment:

Why should I report an Issue with Patient Gateway?

  1. Pulling issues faced by users like you is a good way to draw attention of Patient Gateway to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Patient Gateway customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Patient Gateway.

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