Telekom app not working? crashes or has problems?

Telekom Status

Last Updated on 2023-02-14 by Zimperium

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Common Telekom Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Telekom app on iOS and Android devices. Solve all Telekom app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Telekom iPhone Issues and Solutions

Telekom iOS app crashes, not working, errors
Telekom iOS app network issues
Telekom on iOS has black/white screen

Telekom Android App Issues and Solutions

Telekom has errors/crashing/not working
Telekom server network connectivity issues
Telekom has black screen

Telekom iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Telekom app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Telekom app crashes or not working on Iphone (iOS):

Close and restart the Telekom app on iPhone
Update Telekom app to the Latest Version for iOS
Uninstall and reinstall Telekom iPhone app
Update your iPhone to the latest iOS version

Fix Telekom on iPhone unable to connect to server/internet connection issues::

To resolve Telekom network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Telekom black/white screen (blank screen) on iPhone:

Follow the Telekom iOS app troubleshooting guide Here →

Telekom Android App Issues and Solutions

Fix Telekom not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Telekom app issues:

Force Stop the Telekom App
1. On android, goto "Settings" » click Telekom app. » click "Force Stop".

Update Telekom to the latest version on PlayStore

Clear Telekom App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Telekom app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Telekom.

Fix Telekom unable to contact server/ Telekom internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Telekom » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Telekom » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Telekom on android.

Solve Telekom black/white screens issue on Android:

Follow the Telekom android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zimperium, developers of Telekom.

About this app

The Mobile Protect Pro app does not collect personal information about the user or share enterprise information with third parties. Mobile Protect Pro enables users to view real-time logs from the cloud-based management console. Mobile Protect Pro is easy to install and operates in user mode. Mobile Protect Pro will not operate on your device without the required Mobile Protect Pro license and infrastructure. *NOTE: Mobile Protect Pro is an enterprise solution. Please consult with your company’s IT organization before downloading Telekom. Open Telekom and enter the credentials provided to you by your organization. Continued use of GPS running in the background can dramatically decrease battery life. 2.