Nomorobo Basic Robocall Block Reviews

UPDATE IN RESPONSE TO DEVELOPER RESPONSE. Actually my app settings have always been set to access my contacts and that has made no difference to my original review. I already reached out to the support team and there were no other suggestions other than to keep adding people myself. I know spoofing is very challenging and I think the telecoms and government need to come down hard on those doing that. The telecoms can with the data they get from each call so I suspect they don’t because they just don’t want to spend the money to develop the process. Instead they figure we will put up with it because we really have no choice. I have over 800 individual numbers manually blocked on my phone. I am not going to waste time helping an app that actually doesn’t work as it should when it won’t block numbers not in my contacts. I just cancelled my renewal because it just isn’t worth the money when it just doesn’t work. It looks like most of the nuisance calls I receive are spoofed numbers and NomoroboBasicRobocallBlock doesn’t catch them. It does a fine job of identifying spam and telemarketers but that is less than a third of the nuisance calls. At first I was individually blocking those calls but that has become ridiculously time consuming. The spam texts process would get a 2. It isn’t really designed to deal with all the texts people get these days that are legitimate notices. I am not sure any app can effectively deal with the mess of spamming. On the up side it is easy to install.

Nomorobo has got to be the WORST Robocaller blocking app currently available. You pay for a subscription and when you have problems you email customer support only to be told to check their FAQ. Duh! I did that before I ever emailed you! Months go by, you send numerous emails to customer support, and still no reply aside from check the FAQ.
NomoroboBasicRobocallBlock allows known Robocallers through, then when you attempt to report those numbers through NomoroboBasicRobocallBlock using the Share option to share them with Nomorobo they show as being known Robocallers. So why did NomoroboBasicRobocallBlock allow them through to begin with without marking them as Robocaller when they first are ringing in? Because NomoroboBasicRobocallBlock doesn’t work that is why. NomoroboBasicRobocallBlock never sends Robocallers to voicemail so that option is completely a waste. The only way to get even a portion of known Robocallers blocked is to set it to identify. Well, if I wanted to hear them ring through why would I be attempting to use an app to block them?? Total and complete waste of $$$$ and NomoroboBasicRobocallBlock support could care less about their customers once they have your money. They don’t even attempt to fix the issues or troubleshoot with you till the issues are fixed, they just keep taking peoples money and laughing all the way to the bank.

I had been using Nomorobo as a paid subscriber for a while. All of a sudden they made an update that automatically flags as a robocaller any phone number that has the same first six digits as your own. It didn’t used to be this way. So I contacted support. Their response? Add those phone numbers to my contacts. There was absolutely no support or attempt at addressing my issue. News flash: sometimes you get legitimate calls from numbers not in your contacts.

I want the ability to microcontrol what an app that I’m paying for does with my phone calls. Is that too much to ask?? There’s only one option for managing calls. Send to voicemail or warn you about robocalls. I want to be able to manage how NomoroboBasicRobocallBlock handles calls in their robocall database separately from how NomoroboBasicRobocallBlock handles calls that have the same first six digits as mine.

So because support couldn’t solve my issue, I’ve solved it for them. I cancelled my subscription, wrote this review, and will use a competitor. Shame too, because their database of bad callers really is extensive. I still use it for my VOIP but I won’t pay them for an app when they don’t respect me enough to try to solve my problem or to give me control over what happens on my phone.

Blocked calls were doing ok during the trial, text messages were never blocked. As soon as you charged me for a years subscription, the calls stopped being marked as spam, and still no texts are blocked. I’ve read the previous reviews today regarding this. I (and I assume many others) do not like to have apps constantly open as that kills battery life. If NomoroboBasicRobocallBlock is installed an “run in background” is selected, there should be absolutely no reason NomoroboBasicRobocallBlock needs to be physically open to block unwanted calls and texts. Even reporting the numbers in NomoroboBasicRobocallBlock is a waste of time because then I could just go back to blocking the number within the call itself. I want my money back so I can delete this garbage app. And no, I’m not interested in contacting you via email or by any other means to “fix” NomoroboBasicRobocallBlock .

*Update as of Sept 1* I’m not confused on what it means to have NomoroboBasicRobocallBlock open, thank you very much. Your response to me is garbage. Literally none of the calls are being blocked still and the same robot just called me from 4 different numbers within 10 minutes. My spam calls have increased since you charged me. I want my money back now.

I have been with this company for over a year until J realized that some of the same phone numbers that I have already blocked, were still texting and calling me. I never had the thought to go back and retype those phone numbers in to see if the block actually worked. To my surprise, phone numbers were still able to get through because the system never picked them up. However, the system WAS blocking important business phone calls that were being marked as robocalls and going straight to my voicemail. Almost made me miss a lot of important phone calls/conferences because of this. Please look into this problem, and fix it. I should not block a phone number and 6 months later NomoroboBasicRobocallBlock continues to ask me if I would like to block it? The reason why I know that these numbers were not being blocked is because it would ask me, if I would like to “Allow this Number,” if the phone number was actually blocked the first time. It does not ask that if the phone number is not blocked as you requested. Taking my money, but doing me nothing good.

So the customers report the numbers that get to their phone (basically doing lots of the work) and you guys charge a monthly fee. Seems like a bad deal to me. Just what I need another constant drain on my account. Has anyone considered doing maybe a $$ a month for 12 months and then you own NomoroboBasicRobocallBlock type thing. No of course not. But seriously in this case a monthly fee is basically paying for nothing but someone to see if multiple people reported a number and update a database with the numbers your customers are reporting (easily automated). I like the idea but I am sick of monthly fees already. Apple does most of this already for its customers and isn’t charging a fee for it. Your app just went through my phone and changed all the numbers that were reported by Apple as scam numbers to saying you did something about the call. But you did nothing as many of those calls came well before I installed NomoroboBasicRobocallBlock . I personally would rather just push cancel when I see possible scam number then pay a monthly fee to have an app do the same thing.

I got NomoroboBasicRobocallBlock after a plague of robocalls because I already used Nomorobo’s free service on my home phone and it’s been effective there. It seems to be effective on my iPhone because the number of spam calls has decreased. One annoyance, though: I understand the need to leave NomoroboBasicRobocallBlock running and I do that, yet sometimes it still badgers me with an error message saying to make sure I leave NomoroboBasicRobocallBlock running even though it already is. I can’t give five stars when a blacklist update process that’s supposed to be automatic instead nags me to open an app that’s already running when I’m in my home office connected to strong wifi. (If I were on the subway with a lousy cellular signal when the error message popped up, I’d understand. But that’s not what happens.) Still worth subscribing. Just be aware it’s not necessarily as much of a background service as it seems like it should be.

I’ve been using Nomo for about 4 years. First with a landline then for my cell phone. I had an issue with a version last year which would lock up and not update. Supports answer was to uninstall and reinstall. That was not practical to do every day and defeated the purpose of automated filtering.

I do continue to see spam come through. While some are not in the database as they are spoofed numbers, others appear identified as robocalls but are not sent to voicemail.

My biggest complaint is the subscription process. I carry 2 iPhones, one for business and the other for personal. They are setup with a single Apple ID to use the calling and texting across my devices. Nomo allows only one subscription per Apple ID. Looking at the FAQ and an internet search shows this is truly a legitimate shortcoming. Their resolution is to use a different Apple ID for the 2nd phone. That would prohibit the ability to use the Apple features I love the most.

I got NomoroboBasicRobocallBlock to hopefully stop getting 6+ scam calls every day. I’ve had it for weeks now and STILL get multiple scam calls a day. I originally had NomoroboBasicRobocallBlock set to “blocked (sent to voicemail)” which made it where I couldn’t see if it was actually working as most scam places don’t leave messages and I was still getting multiple calls a day NomoroboBasicRobocallBlock wasn’t blocking. I changed the settings where calls were identified as ”robocaller” so I could see if NomoroboBasicRobocallBlock was actually catching anything. Between August 24 and today, August 31 I received 24 scam calls. Some of which were actually labeled “scam risk” from my phone company. Out of all of those calls only 2 were actually labeled “robocaller” and would have been blocked by NomoroboBasicRobocallBlock had I still had the settings set to “blocked (sent to voicemail)”. I’m canceling my subscription. Don’t waste your money. Easier to just block all calls from people not in your phone book through your phone settings and let people leave messages if it’s important.

I set up NomoroboBasicRobocallBlock , allowed it access to my contacts, everything tested as working with the feature they have in NomoroboBasicRobocallBlock to send a test robo call. The test robo call was successfully blocked.

I then received 17 robo calls that were not blocked that first day. I answered every one of them to make sure it was a robo call and then dutifully reported each one to Nomorobo using the Share Contact option with their app. The animation they have when sharing a contact is annoying when you are submitting several robo call reports in a row.

I submitted a support request on Wednesday October 27th. It’s four days later and I have receive no response to the support request.

From their responses to other support requests online their response seems to be “dealing with spoofed numbers is hard”. Yeah no kidding it’s hard that why I bought your paid service. How about this - when someone calls me have a prompt that says, “Press (random number) to talk to x”. If they don’t press the right number the first time, hang up on them. There are a hundred things we could do starting with improving security around caller id but nobody is doing it. So I get disturbed while I’m working every 20 minutes or so. The scammers have even gotten clever by calling, hanging up, and then rapidly calling again which bypasses iPhone Do Not Disturb functionality.

Anyway, there was no benefit to me whatsoever in installing NoMoRobo. It was more like SameOlRobo.

NomoroboBasicRobocallBlock does a fairly good job of blocking robocalls as long as you keep refreshing the block list because these companies constantly change their numbers and/or have hundreds of different numbers. The problem I’ve been having since NomoroboBasicRobocallBlock update is that every other day I notice more calls than normal coming through and I know it’s time to go into NomoroboBasicRobocallBlock and refresh the block list but when I go to refresh it I get an error message telling me the list can’t be updated and that if it persists then to delete NomoroboBasicRobocallBlock and reinstall it. Over the last couple of months I have deleted and reinstalled NomoroboBasicRobocallBlock several times and this “bug” still has not been fixed. I’m about to cancel my subscription and go with another company. It’s more trouble than it’s worth.

NomoroboBasicRobocallBlock is simply amazing. I use my phone for business, and many times I receive calls from clients who’s number is not in my phonebook. I was first exposed to NoMoRoBo when I switched my landline from AT&T to Spectrum. The service was part of the spectrum package. I noticed immediately that the Robo calls stopped. After seeing that, I had to put it on my cell phone, which I use for work, to see how it handled all the Robo calls I got on that phone. I went from 10-20 per day to maybe one a week. If one sneaks through, all I have to do is share that recent call within NomoroboBasicRobocallBlock and it’s gone forever. Not just for me, but for every other subscriber too. Best $20 a year you’ll ever spend!!

I loved NomoroboBasicRobocallBlock because it prevented me from receiving calls (most would actually leave voicemails) from spammers. Sure a few would sneak past. But largely, as long as I updated it daily, I would not get spam calls. Note: if you leave NomoroboBasicRobocallBlock open it will drain your battery. If I got one in my missed calls or vm, I’d report it to NomoroboBasicRobocallBlock and describe if it was insurance scam, etc. in the instance if I had that info.
HOWEVER, once I updated my phone to iOS 14, NomoroboBasicRobocallBlock no longer works. I’ve received more spam calls today then I’ve received in the past four months. I can’t report new numbers, I can’t share spam contacts. I followed advice from their Zendesk FAQs and removed and redownloaded NomoroboBasicRobocallBlock . WRONG MOVE.
IPhone Settings for call/sms blocking don’t even offer Nomorobo as an option. Help us! We are PAYING you.
Dudes, please fix and update NomoroboBasicRobocallBlock .

I’ve used a few robocall blocking apps, I came across this one, Nomorobo call and downloaded the then free version last year. I went on to check earlier this year and noticed it was no longer a free app. I’m hesitant to pay for NomoroboBasicRobocallBlock now with only 500 or so users/reviewers. I’m confused by the testimony on you app page that shows 2.5 million satisfied users? I’m not sure why the reviews would be so low at approx 500.... I’d think with 2.5 million users you would have more reviews. This deters me from the payed app now. I’ll keep looking for a higher reviewed payed app to block calls for now. If there is a legitimate explanation for the difference in numbers, I’d be more inclined to try the month to month option to see if it’s all it’s cracked up to be. All I want is an app that blocks robocalls/scam calls, without me needing to put those numbers into NomoroboBasicRobocallBlock . Which defeats the purpose when paying for an app.

I really wanted this to work. I get spam calls early in the morning disturbing my sleep. So far this gets maybe one out of three calls. I can enter the number to their database
which is no different then blocking on my end. I give three stars because maybe at some point they will improve.. Update: tech support contacted me and implied that maybe NomoroboBasicRobocallBlock wasn’t working right, needed to be refreshed, did I enable this and that etc. I have followed all directions to the letter, they don’t want to admit the spammers have better technology then they do. Removing a star because they didn’t really read my complaint and questioned my ability to use NomoroboBasicRobocallBlock properly. I don’t see the point in paying money to assist them in updating their data base while I still get spammed. The phone still rings...then tells me it’s a robo call...several older users of NomoroboBasicRobocallBlock say it used to work better. Going to look for a better product.

I was getting several robot calls a day before installing NomoroboBasicRobocallBlock. They still occasionally get through but infrequently. I can report the numbers which do get through with a feature in NomoroboBasicRobocallBlock . The annual cost is very reasonable. This could be improved if it punished the scammers as another app’s stated feature but I have no way to evaluate the effectiveness of that approach. The free Nomorobo service which I use with my AT&T landline does not seem to be as effective as the mobile version as we continue to receive scammer robos nearly daily and often more than once in a day. But that number would certainly be higher without the filtering service and I’m happy to have that free option. Conclusion: though not perfect (and what is?) NomoroboBasicRobocallBlock is effective at significantly reducing the number of robo calls I receive at a reasonable cost.

I use NomoroboBasicRobocallBlock mainly to stop those increasingly annoying spam texts. NomoroboBasicRobocallBlock stops maybe half of them and quietly filters them into a junk folder. Great! However, the other half I have to send to NomoroboBasicRobocallBlock by sharing the sender’s contact information. Every time I try to do this, NomoroboBasicRobocallBlock itself (and my messages app) freezes or crashes and simply doesn’t work. So what’s the point of blocking half of my content and not being able to report the other half? I already am frustrated about the spam texts. Now I have to be frustrated about not being able to share the text with the Nomorobo app. So the cycle continues! If NomoroboBasicRobocallBlock caught 100% of spam texts I’d give it 5 stars. If I was able to at least forward spam texts to NomoroboBasicRobocallBlock without it crashing, I’d change my rating to at least 4 stars. But for now, my rating stands as accurate.

I’ve been using for a few years now. My only issue is when I upgrade a phone or a new iOS update, apple is horrible about leaving blocking settings in place and you have to re-enable....I lead with this only because it my only critique and not and issue for NomoroboBasicRobocallBlock or developer, in general I went from getting 30 calls a day and 15 texts that were fake to maybe 1-2 a day. I report auto dialed and spam calls religiously to help the database grow, as it may seem small but if each person added just 20 fake numbers think about how many less scammer calls would get thru. For the price there is value.

Prior to Nomorobo my wife and I had an insufferable number of phone calls that came in hourly from robocallers. I don’t know how this happened it made it so we were considering changing our phone numbers. After reading about Nomorobo winning the FTC challenge, we decided to give them a shot. We also use Verizon’s free Call Filter as it helps to identify callers whose names would not otherwise be displayed (this should be a default feature for all carriers). Anyway, Nomorobo has made it so I can trust my phone again. I no longer worry about answering robocalls and this latest update makes it updated seamlessly and regularly giving you the newest identified spammers.

So far, this seems to work pretty decently for my phone where calls are concerned. I do see calls in my call history that were id’d as robocalls and sent to voicemail, per my settings, so I know it’s working.

However, I also have the Spam filter activated for incoming texts as well. The info says that, once activated, my iPhone will send the phone number of an incoming text message to Nomorobo and that the contents of the text will be analyzed for spam and put in the spam folder if deemed spam.

I have the feature turned on, I do, indeed, have the Spam folder, but NomoroboBasicRobocallBlock has yet to block a single spam text message. It hasn’t even caught any of the marketing spam/scam texts that are trying to contact the person who previously had my phone number (which I’ve had for close to 2 years now).

Instead, I end up having to manually block the number myself via the Share Contact feature.

How on earth is y’all’s analyzing system NOT recognizing text messages trying to get me to buy Keto pills, erectile dysfunction remedies, and other such aggravations for the spam they are??

Please fix and I will adjust my rating if it actually starts to work the way it’s claimed to in the Spam Text Blocking info.

NomoroboBasicRobocallBlock has been great since I downloaded it in January 2019 and I frequently recommend it to others. It has reduced the number of Robocalls I received to almost zero, which is amazing. It did stop working for over a week due to some sort of bug with the most recent IOS update. I sent in a couple of reports to NomoroboBasicRobocallBlock developers and they were responsive. It took a few days and I had to delete and reinstall NomoroboBasicRobocallBlock a few times before it started working again, but so far things are back on track. This is a really important app for me because the multiple robocalls I received every day were stressing me out and wasting my time and energy. I appreciate the responsiveness that got NomoroboBasicRobocallBlock back on track. Thanks!

Absolutely love NomoroboBasicRobocallBlock and have recommended it to several friends and family. However, after the iOS 13.1 update, NomoroboBasicRobocallBlock doesn’t seem to be refreshing it’s blacklist automatically in the background like it did before the update. I checked to be sure background app usage for Nomorobo is turned on and data usage is enabled over cellular, and both are set correctly. I’m also not force-quitting NomoroboBasicRobocallBlock .

I deleted and uninstalled NomoroboBasicRobocallBlock , but that didn’t cure the issue. I’m still getting fairly frequent push notifications telling me NomoroboBasicRobocallBlock needs to update my blacklist.

Hopefully this issue will be addressed soon!

I’ve been a subscriber of Nomorobo’s premium service for just over a year and it’s been a great deterrent for all of these rampant sales calls, robo political polls and attempts at fraud.

Unfortunately, I’ve been experiencing some issues with the program and I’m not sure if it’s my device, my OS or with the software itself. But almost 6-8 times a day, my device is prompted with reminders to open and refresh Nomorobo to keep the protection updated. This was not an issue before and I’m slightly disappointed that it is now. I am also running the iOS 13.1 Beta from Apple; if this is the source of the problem, I hope it’s addressed soon. If not, I may have to revisit my spam caller protection plan.

As directed below, I reached out to the support team (yet again) 3 days ago and have received 0 response.

We are paying customers!!! Your customer support is really lacking. Don’t tell people to contact you if you’re going to ignore them!!! This is ridiculous!! Look at all of the reviews stating that NomoroboBasicRobocallBlock stopped working. Fix the issues without having paying customers go through the process of deleting and reinstalling NomoroboBasicRobocallBlock (multiple times). That doesn’t fix the problem!

**********
Nomorobo used to be really great and did what is was supposed to—blocked annoying robocalls. The last few months have been extremely disappointing. Their updates don’t do anything to solve issues of NomoroboBasicRobocallBlock ’s inability to refresh properly. It constantly needs refreshing, manually—won’t do it on its own. Robocalls have been getting through regularly. Even numbers already reported through NomoroboBasicRobocallBlock are getting through. It’s ridiculous that this issue continues to be ignored. I renewed my subscription in August (when app was still mostly working—issues were just starting) but NomoroboBasicRobocallBlock is useless at this point. I’ve contacted the support team. Received responses at first but now have not heard back from them in 5 days. Thanks for nothing!

I’ve had Nomorobo for my home phone for years so I figured I’d give it a try for my cell. My cell robocalls went from 3-4 per day to 3-4 per week. I had it for about a month and loved it but then it started blocking a valid number that I need to receive for my job. So I deleted NomoroboBasicRobocallBlock . The calls quickly went right back up. After a few more weeks I couldn’t take it any more so I gave NomoroboBasicRobocallBlock another try. Glad I did. Now I realized that if a valid number is blocked, all you need to do is use the lookup feature and allow the number. That unblocks it. I highly recommend NomoroboBasicRobocallBlock if you get a lot of robocalls.

I had hoped to give a higher rating, but I just don’t find NomoroboBasicRobocallBlock to be worth the $. Everyday, I still get spam calls from a “United States” number. I’m totally confused why Nomo can’t block all these. Also, about half the time spam calls still are able to call me even though I have them set to go to voicemail, my phone rings, I have to stop what I’m doing and see that’s it’s spam and then after they’ve left whatever message Nomo marks it as spam. Which doesn’t help me at all. I don’t want my phone to ring. It happens often enough that it’s a lacking in your app. The. This past week, even though I had NomoroboBasicRobocallBlock fully updated and running it let about 20 spam calls through every morning...like NomoroboBasicRobocallBlock wasn’t on at all. I logged a ticket, but no response.