My Sprint Mobile Reviews

by SpintIsHoldingAGunToMyHead

I have called every month to have my bill adjusted. I joined sprint while the promotion was get an iPhone X for $20 a month. For this to happen Sprint has to credit my bill $20 a month per phone line. I have 4 phoneS. Every month Sprint only gives me credit for 2 of the phones. Last month after we calling in for three months in a row. I decided to finally trust and allow them to automatically take the funds withdrawn from my checking account to receive a $5 credit for each phone. Saving me another $20 a month. Because I did this I was charged $60 that Was automatically drafted from my account. This month again they charged me full price rent for the two phones that I am to have the 2 $20 credits for. I just spoke to them again. We have been customers for 5 months now and I feel forced to stay with Sprint. The service is awful. We have dropped calls every day. And the data is horrible and because Sprint has a map that says we are in a coverage area they will not help us. I feel like a gun is being held to my head.

by Ktjfam

Sprint customer service representative are under trained. I had an issue with my bill after paying my iPhone off. Sprint customer service representatives always had a different amount for my payment. If it weren’t for one online customer service representative that understood the billing I would have been paying sprint double what I really owed them. Also I paid my phone off but was also charged a rental fee for the same month. I should have been credited the rental fee after the phone was paid for but I was so tired of dealing with the customer representatives that I paid the fee. Sprint charges a month in advance so be mindful of what they are charging you and when it is being charged. I learned to always have an only representative to assist so you can receive the transcripts and also take screenshots of the conversation, record if necessary. Sprint customer service representatives do not check previous conversations before assisting customers. I’m not happy with sprint and now that my phone is paid for I’m considering switching carriers.

by Kare - Bear 💚

I am only being very honest in saying that yes, I did have my bill extended twice now (due to transitioning of jobs to which I explained to customer service, twice I might add. The last customer service agent I spoke with on I believe the 23rd of November was extremely empathetic and kind and told me “If you need to extend your bill (again,) ma’am, feel free to call our office by December 3rd and we will be happy to assist you because I understand your situation fully.” I thanked him immensely, and he said “God bless and have a wonderful rest of your day.” However, today I contacted sprint and told them again, my situation and that I would pay both bills once I get paid on my pay date.. Which is next week. Both woman whom I spoke with, we’re not at all helpful, mindful, kind, etc. Everyone has trials and errors. I’m a single parent that has to have communication (via phone,) incase of an emergency, and I was simply not only doing what the guy before had told me to do, but was hoping would give me a chance so I’m not deeper in the whole, and to be kind and courteous to their customers. Now, I do not know what to do, etc. I have had nothing but great experiences with Sprint as a loyal customer, until now....

by DISAPOINTED 64

When I re-signed up for sprint I was looking to lower my bill. After going to the sprint store in Fitchburg mass. I was doing so. When signing up for renewal I was asked by The store associate if I was interested in a free hotspot. I replied absolutely free and the associate said yes. He just had to add another number to make that happen. So I agreed and upon getting my first bill I noticed my bill was $30 higher then quoted and when I called to dispute the charges Sprint said that I signed up for a hotspot and that was it $30 charge. I then explained to sprint that my hotspot was told to me that it was free. Then Sprint told me that I signed for it and was responsible for the charge. I’ve tried several times to dispute this and it’s been over one year. If you look at my bill I never activated the hot spot. So unless I get credited for my year plus of being charged and not using that service my next alternative is to go about it with legal action. My fiancé and her daughter were there at the time to witness The whole transaction. We’ll see how this review is handled. If I haven’t heard back by Wednesday you leave me no choice but legal action. This has been way overdue and drawn out without any results. Thank you, Bill nadeau.

by JAZZEAZ

I have been Sprint customer for some time now, back some time ago talking to different people a lot of Sprint customers left Sprint. Don’t know exactly what the reason was I think it was bad business bad service. I’am old school I don’t like changes still here. I have had trouble with my phone since day one still having trouble. I’ve call sprint, sent reviews to
Sprint, talk to people at the sprint store,
Still have the same problem. I have been standing next to sprint customers with exact same phone we do same task and their phone 💯 times better than mind, I go outside my house and sit on the steps try to Goggle something and can pick up six or seven different wi-Fi every body but my own, leave the house no matter where I’am at can’t get on line. Sprint the amount of money I have spent and as long as I have been a customer know one have ever corrected my problem Sprint this is absolutely ridiculous, it asking for anything extra just want what I am paying for. No one never will get back with me. When people write a review is that just something you do, is it because that what business do to see how a customer feel.
Bad business Sprint...Bad business
Thank you

by Paredyce

I put $400 down on a new iPhone 6s in 2016 when i began a new service with Sprint. This was aside from the other fees to begin service. As I paid off the phone, I never received a notification that I had completed paying my phone off. I come to find out in 2019 I was still getting charged for a lease after overpaying about $400 on this phone over the years. Because I didn’t call in or specify that I wanted to “own” the phone...they assumed I wanted to keep paying for a lease...which just blows my mind. Who in the right mind would put a down payment of $400 just so they could keep paying more on top of that later. (This was the explanation of the customer service rep) Anyways, upon asking for a refund they were unhelpful and I got hung up on a total of 5 times while being pretty chill about it all. I suspect sprint customer service knows the problem exists and their trained to avoid it. Another friend has gone through this same thing with Sprint. Needless to say I have Verizon now...it’s better service....I have a way better phone....and I’m paying $4 less a month. I’ll never be back sprint. Thanks for making my choice easy.

by Gill Florida

I called customer service at 1040 am to have my phone replaced since my speaker seems to be malfunctioning. Waited on hold for 20 mins only to get disconnected when the representative answered.
Well I called back, waited about another 20mins. The representative and I discussed an upgrade since the insurance that I have been paying for stated I have to take the phone in for repair first. I didn’t want to do that had the phone since 2016, ok let’s look into an upgrade. Our call got disconnected after I was placed on hold for her to inquire with the supervisor about the misfortune I had and waiving of some fees.
Well I have no confidence in calling the customer service line, so I figured I use the chat on line. Same thing happened got disconnected and eventually was told do it myself on line. I requested a complementary case for the phone and sprint declined that as well.
I wonder if Verizon would appreciate my business and loyalty.
Sprint needs to give their employees more tools to assist the customer when you guys drop the ball. An upgrade should never start at 1040am and finish at 4 pm. Embarrassing and you should be ashamed.

by Cocoa & C&Cs

Sorry CSR I have been very unhappy with them since I got started to upgrade by one CSR Rep Because Before the coronavirus our screens were broken I tried to get an appointment at city Avenue Sprint the snot turned around and spoke very nasty like someone of the street all up in how I was hurting her business or bothering her distasteful,disrespectful to me on the phone saying that I can’t get in any time for an appointment well I don’t want to get any coronfrom customers so she be like I called Sprint and complained just these were her exact words were I will explain why I am not getting my phone fixed and then she said my husband and I have a upgrade for new ones so we chose the I phone 11 like I put my faith in to this middle aged woman whom doesn’t know what she is saying Now they are charging us all these fees for MySprint more than regular amount for our 2 phones but Oh good grief not to mention they were saying that we were not able to get upgraded to new phone’s cause we had cracked screen yad yad yada. Now I have to get things straightened out soon as I can Thaxy

by Nope12345678910

Came from Verizon and Samsung and switched to sprint and iPhone. So far after 4 days it’s a fairly huge mistake lol both for carrier plans and phone operating systems. iPhone 11 is sooooooooooo much slower than Samsung, ppl online say the slowness is from an update but Samsung never had any problems with updates or slowness only iPhone ever had issues. Huge mistake thinking the grass was greener on the other side as Verizon just doesn’t care, they just want your money... also the constant stream of one star reviews here and your 4.5 star rating are total bull, customers don’t seem to like sprint at all and I see why. I’ve been with sprint a few days and can’t wait to leave lol
I see why many of the reviews are so long now I can’t stop finding things I don’t like about sprint, their app is ridiculously silly and doesn’t work keeps making me change my password and when I do and go to update it it says I can’t use the same password twice ,it didn’t work when it should’ve and now I’m going to call customer care and pray to the crappy sprint “gods” I can get my password back.

by K.L.C.T.

If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!!

by P... Off Customer

I don’t know how to rate them they don’t follow up on information concerning your bill or account..also they don’t respect customers request nor conversations!! I don’t think that all representatives have the same information to give or tell customers, nor do they take down the proper information to put in the system or give to the next rep.. I think that big companies don’t respect the knowledge of the customers nor do they listen half the time when we are talking to them!!!! I have about three or four reps. that I’ve been talking to for the last three months to no results that only made my bill increase for lack of communication and improper information.... I will be reporting you all to the proper authority unless we solve this matter immediately. Someone needs more training or your representative are not doing a proper or well enough job to be dealing with peoples account and livelihood for this much confusion!! Hope to hear something soon not later. Suppose to get a call back today, we’ll see!

by Hamsomelove123

I’ve been with sprint for 4 years and have the worst experience sprint is an okay carrier but they’re is just one thing that is so horrible I rarely get service I could go 7 feet from my house and get the worst service I went to myrtle beach recently and had the worst service and I’m switching to t-mobile next week but if you need amazing service and you travel a lot and your also on a budget I fully recommend t-mobile or Verizon they both have great service for travelers and sprint will charge your for roaming becuase of your location but t-mobile doesn’t do that sprint is a waste of money if your looking to bad service in many locations and if your looking for poor customer service I recommend sprint if you looking for great service and fair customer service I recommend Verizon if your looking for extremely good service in many locations and if you travel a lot during the summer and need amazing service and fair monthly pay for a “family” I recommend t-mobile

by Mikialama

I travel outside the USA a great deal. The mobile app and website both are fine if you are in the US. However, despite paying for Sprint Open World, there was absolutely NO WAY to receive help from Sprint outside the country. When I tried to pay bill recently while traveling, neither MySprint nor the website were available. MySprint said I was not an authorized user and the website said it was not authorized for use on that server. If you are going to offer what you call international service, you need to make sure you have a way for customers to contact Sprint when they are abroad. YOUR texts asking for payment came through fine (you charged for them!), but when in desperation I tried to text Sprint—even to call customer service, your customer help was completely unavailable. It was frustrating enough for me to think about seeing if another carrier has better international support, despite my being with Sprint a long time. Very disappointing.

by Cats' N Bearz

I homeschool so I am at home 28 hours a day unless we go on an excursion/field trip. Since I am home all of time I turn my data off and use wi-do only in order to not use a lot of data. However, when I do leave the house and depending on the area where my other half and I are at the cell service can be downright “struggle service!!!” I live in a pretty metropolitan area so it is not as though I live on the outskirts of town.

All of this still does not stop me from leaving due to the AMAZING customer service I have received from them!!! AMAZING!!! Let me tell you I have cancelled many subscriptions and services, faster than a married man leaving a hen house, due to bad customer service. If I have an issue they are always quick to help find a solution and resolve as though I am a top priority customer. I could not have asked for better customer service so I will take the caveat of having weak or sometimes off cell service.

by Shane198634

I’ve been with Sprint for nearly 3 years and I have never had an issue with them. The service is great where I live in south Pennsylvania. I’ve traveled some & granted no network is perfect and obviously Sprint is no different. But I can drive to northern NJ with no drop calls. Center of PA definitely has a lot of 3G spots & a few extended areas. I switched to Sprint from T-Mobile because I was tired of T-Mobiles poor calling service and (in my experience) even spottier coverage. Since switching I drop calls a lot less & my bill is the just about the same each month (another reason I left T-Mobile) MySprint is simple and easy enough to navigate and use. Just be sure to check their coverage before switching. I find their coverage map is fairly accurate.

by Catdogfive

The only problem I sa with MySprint was at checkout. Somehow I managed to change the color I wanted through the process and I needed to go back and change it. The old app one could just go back by tapping the item, fix it and then come right back to checkout. MySprint one can’t do that for any mistake. One has to erase all your work and start over. A second thing I saw is on shipping address. I moved several years ago and updated all my addresses. It however did not update on this and I really did not think it would however. I could not type in my new address and have MySprint save it. When I went back and changed my color I found it had not updated what I had just typed in for my new address.
Little things but Annoying.

by Brenda182

I had an Apple iPhone 6S & went to upgrade my phone using the Sprint app about a year and a half ago and there was no option to switch to anything but Apple, which made me very unhappy. I don’t like going to the Sprint store because the associates are snarky and rude. When I went to upgrade today, the Sprint app has increased their functionality one hundred fold. Not only was I was able to look for different phone brands, I was able to sort lowest monthly payment to high, which is great. Now a minor inconvenience was, when u click on a phone for more details and then go back to the list, it automatically puts the sort back to the ‘Featured’ which was not fun having to update back to lowest monthly payment. It was a fast, overall process to upgrade this time around and I am surprised that Sprint was able to enhance MySprint this much. Good job, Sprint.

by Nmh2017

Every month I seem to have an issue with my auto pay. I’ve been told multiple times by sprint employees that I am signed up for auto pay but again this month I checked my bill to see that it was apparently “past due.” I’m frustrated, I feel that I’m being charged extra charges that I was told I wouldn’t be after signing up for auto pay. After “confirming” my payment on the sprint app, I refreshed my browser and my account had an add telling me to sign up for auto pay to save 10 dollars....so I guess I don’t have auto pay???? I clicked this link and went through the steps to “authorize” auto pay. This is mostly just annoying and irritating that I have to worry about this bill every month because of a simple payment issue that doesn’t seem to be working how I have been told it would.

by TrekDeb

I tried all of Sprints competitors before I became a Sprint customer. This review is for the Hooper Ave., Toms River, NJ store. I have never had any problems with Sprint. I never had to return anything I bought there and the price is right. Their store manager and sales people are friendly and they will go out of their way to help you. They have the same people working there 4 years ago when I first walked into that store. They only sell phones, tablets, speakers, and accessories. They don't sell home security or whatever else their competitors are selling. And Sprint has great sales at different times. I have no problem with wi-fi or cellular and no dropped calls. Thank you Sprint for your great service and being honest with me when I wasn't sure what to buy. Keep up the great work and do not change, please keep it just a phone store.

by Dmick90

I recently switched from AT&T and am pleasantly surprised at how much better cell phone reception i’m getting. Bought an iPhone X and got the phone for half the price with a military discount. Living on a military base where hardly anyone gets good service really put the phone to the test. I had a lot of dropped calls and missed text messages with AT&T, particularly inside buildings. Not with Sprint. The 4G LTE internet seems to be faster too. Everything is just working better and i’m paying less than AT&T for the unlimited data plan. I was skeptical at first knowing that a lot of people have had bad experiences with Sprint in the past but they have really improved their service recently and are on par with or better than Verizon, AT&T, and T-Mobile, the big three companies. You have to try it for yourself to believe it.

by GodChaser1988

Every time I use MySprint something happens (usually in the very last step of the long, drawn-out, seriously cumbersome process) that loses a connection somewhere and I have to start the process all over again. I can pay my bill easily, but that’s the only easy thing about MySprint.

I decided I might try to upgrade using MySprint . It took me through the entire process & (of course) dropped the connection so I had to start over. When I got to the end & filled out my physical address, it kept telling me the address saved successfully, but when I would try to continue, it said my address was invalid - no explanation! Just invalid! I finally decided to cancel & they have the audacity to give me a popup saying not to cancel now when I’m almost finished!! The sad part is that their website isn’t much better!

I love Sprint. I’ve been with them for years. But they need to fire their developers because this really looks bad on them. When I’m tempted to go to another carrier because of their app and website after being with them as long as I have, that speaks volumes about how horrible their app and website are!!

by Shervinpk

I am extremely disappointed with both service in the store and on the phone ... I have switched to sprint from AT&T with a hope of better coverage and stable and consistent bill every month .. it seems with all efforts I am still faced with an unpredictable bill each month .. I am a single mother working full time and sadly can’t afford to spend hours in the store waiting (with appointments even ) and or be on the phone to resolve my issues ... I have made so much effort to spend time on the phone with customer service to fix my plan ,, realizing after that nothing has been changed and it has to start from scratch again ... my account it seems has not changed to unlimited as it was set up from this time last year ...and I have been billed all this time with unnecessary charges ... I’m sad I can’t tackle this properly in any way .. I have 7 months to end my lease with my phones and I wi be forced to shop towards another carrier .. I have also attempted to email managers and two locations close to my home with hope of trying to get an appointment to resolve my problem with my account ,, with no replay emailed to me ..

by The Blonde Cookie

UPDATE (one month later). Your app is stupid, and mindless. So are your emails telling me I can view my bill. QUESTION: When I get said stupid email, and I click on VIEW MY BILL, >WHY< does it take me ONLINE, as opposed to opening MySprint ? Ridiculous. And, if I’m unlimited talk, text and wireless, WHY does my bill keep drifting upward, when I’ve only had this phone a few months? It only proves my point further, which is that this dipstick app is intended purely as a SALES TOOL. It’s ALL about the MONEY. Check. ANNNND, you can tell which reviews are from your Marketing Dept, Sprint. Sheesh. Give it a rest. I’m looking (“Most Recent Reviews”) at an endless stream of ONE STAR REVIEWS. And yet, you have 4.4 stars. SERIOUSLY? 🤨
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Since MySprint is MOSTLY for payment, finding and/or upgrading lease plans (in other words MOSTLY sales-related) and I’m auto-pay, WHY would I bother updating MySprint ? Makes about as much sense as anything to do with Sprint, which is ZERO (if you’re not Sprint). Sprint has made it ABUNDANTLY clear it’s ALL about the cash, not customers. I get that you’re in BUSINESS, it’s not a non-profit organization. But the truly successful companies somehow find a happy medium. Sprint isn’t there yet.

by Crazy Owl 47

10 year loyal customer just switched to Verizon. Called Sprint numerous times due to degrading data access to the point where I had to walk around my house and garage to get a data signal. Nothing but lip service from Sprint except that ‘our equipment shows the 3G is working fine’ and get this - blamed the poor data signal in a tree lol! It got to the point that I was going into extended coverage and roaming at my house. They filed a technical issue report but no action - when I called back they told me my issue wasn’t a high enough priority to investigate yet. No solutions offered until I threatened to switch carriers then all of the sudden I could get a ‘Magic Box’ signal booster that wouldn’t be available in the warehouse for 6-8 weeks, and they offered me an insulting $10 per month reduced bill. Why would I continue to pay anything for services they promise but don’t deliver? Switched to Verizon and instantly I can have multiple apps open concurrently while uploading pictures, no more buffering on Pandora and videos, can actually use my data during a phone conversation. I will never do business with Sprint again and will tell anyone that asks to go someplace other than Sprint because you’ll be throwing away your money.

by Ninnyvan

So I have made many mistakes in my life but switching to sprint is up there. Like many other fools we were swindled into the buy one get one free buyback offer. Well, what they don’t tell you is that T-mobile are the only phones that are comparable with sprint so basically everyone else’s phones are not eligible. MySprint did t work at all for me so the manager had to submit my old bill to which I am yet to receive both credits more than two months later. Besides that terrible promotion the cell service takes you back to when cell phones were first invented. Everything is muffled, calls drop and I can’t call my wife if she’s right outside the door without it sounding like I’m calling another country. My bill is almost twice as high because I was misquoted. AT&T is so superior to sprint from Custer service all the way to service. I regret ever walking into a store thinking that their promotion was at all accurate. Do yourself a favor and never use sprint. They don’t follow through, they lie, they don’t resolve problems, everything is outsourced like customer service all the way to the third party company that sends you a credit card for turning in your phone. I hate sprint yet I’m stuck with them. Go to any other network. Their commercials are all lies.

by SPRINT SUXS

I switched to Sprint in 2016 from Metro PCS for hopes of getting better quality phones and phone service and possibly better customer service. And I am still kicking myself every day for doing so. Sprint did not honor the buy one get one free iphone offer that I switched for. They sent me two little cheap lg phones and made me pay FOR BOTH before I could add an iphone on my daughters line that I also paid for at the apple store. About six months after i switched from the lg and sent it back AFTER I PAID FOR IT, I noticed Sprint was charging me a monthly lease fee for my apple phone. NOTHING has been corrected I have the worst experiences trying to communicate with Sprint as they are based out of the middle east. I am also a single mother that works very hard for her money, AND I am battling cancer on top of this cellular nightmare. Sprint has been ripping me off for almost 3 years and no one wants to take responsibility or take action to correct their mistake. I am still being drug through the ringers and regret ever making the switch. I wish I could go back and rethink the decision but the damage is done. And as soon as I am able to look around for a different carrier I am canceling Sprint and never looking back!! Save yourself a bundle and a whole lot of precious time and dont get caught up in the Sprint web of greedy money hungry lies!

by Coopwifey

Like a fool, I switched to Sprint from AT & T, and I have regretted it every day since!! They make false promises, charge you more than they assured you your monthly bill would be per month, have terrible service AND the worst customer service I have ever experienced. And good luck if you happen to get a bad phone! You will just have to deal with it because once you sign up, you are insignificant to anyone Sprint from that day forward. They are only helpful the day you sign up!! I have nothing good to say about Sprint!! They owe me money for a deposit I made that was supposed to be credited back to my debit 6 months ago, they assured me it would be when I paid another full deposit on the phone I exchanged the initial crappy phone for. Have chatted with customer service about it, they referred me to the store, who tried to direct me back to customer service, asked to talk to a manager, he wanted to see my receipt, which to his surprise, I still had! He grumbled something about being right back, and came back 10 min later saying he was gonna call corporate and have them send me a check, and that he would call me when he knew approximately when that would be sent out. That was 4 1/2 months ago, never heard a thing and never received any check!! I’m stuck with Sprint for Lord knows how long, and it makes me miserable every day!! DONT EVER SWITCH TO SPRINT!!

by Evy213

The first day I got this phone and my sprint account they were supposed to change my number to a new phone and instead they took my phone number and gave it to a totally different person she had my phone number and information for three days I am highly highly upset and I pay a whole lot of money for this phone and this bill I got no compensation for this at all I still have to pay thousand dollars for this phone not to mention $100 a month for my phone bill but you guys can violate my personal and privateInformation to another client I am highly upset and disrespected by sprint and no one showed any effort to compensate me with anythingI will hold onto this account for a couple months but I’m leaving Sprint just so you know unless you guys can show me something positive to help me out for my suffering and that you guys day for three days this lady at my account my text my phone number I am highly upset thank you

by Ftyjeerggg

WoW why can’t Sprint get it Together??
MySprint is not working like it should (AGAIN)
First page states page cannot be loaded. Underneath this it says
Pull down to Reload.
Of coarse Nothing Happens.!
Call and Discuss this matter with Sprint and they want. Me to delete MySprint and reinstall,
Or Update it.
Of Coarse I do all this before I even call them. I’m then asked a lot of Questions most of them having nothing to do with the issue I called about..So now I’m asked to Delete and Reinstall and check for updates (again) Now do all this again ad they will call me back in an hour. We will see if they call me back,
Also bought a Refurbished iPhone 7 and the home button looked to be Scratched which I could live with when getting home it started act up when using the home button a closer inspection reveals it is cracked,
So took it back and was exchange for another,
Using this second iPhone the hearing was horrible and could only be heard well on loud speakers,
Took it back and they said it was a Typical iPhone WoW these guys are good the one I was dealing with both times was a pretty nice guy but would be better and probably a bit Smarter if he would stay off the Opioids, the other person was having a conversation with a girlfriend or a Hot Momma and really didn’t have time for my problems.
I guess I’m just wishing for better service and products and things to work better.?!
Hopefully Sprint will make a come back.