I am only being very honest in saying that yes, I did have my bill extended twice now (due to transitioning of jobs to which I explained to customer service, twice I might add. The last customer service agent I spoke with on I believe the 23rd of November was extremely empathetic and kind and told me “If you need to extend your bill (again,) ma’am, feel free to call our office by December 3rd and we will be happy to assist you because I understand your situation fully.” I thanked him immensely, and he said “God bless and have a wonderful rest of your day.” However, today I contacted sprint and told them again, my situation and that I would pay both bills once I get paid on my pay date.. Which is next week. Both woman whom I spoke with, we’re not at all helpful, mindful, kind, etc. Everyone has trials and errors. I’m a single parent that has to have communication (via phone,) incase of an emergency, and I was simply not only doing what the guy before had told me to do, but was hoping would give me a chance so I’m not deeper in the whole, and to be kind and courteous to their customers. Now, I do not know what to do, etc. I have had nothing but great experiences with Sprint as a loyal customer, until now....