myAir™ is a support program that enables you to track your sleep therapy with
your ResMed AirSense™ 10 or AirCurve™ 10 CPAP machine (Air10™). Whether
you're new to CPAP or a long time user, myAir allows you to easily follow your
Listed below are our top recommendations on how to get in contact with myAir™ for Air10™ by ResMed. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact myAir™ for Air10™ by ResMed. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ResMed
Update after 2-3 months use, and post developer response: Developer’s response to my original review proves my point about canned responses. How can I monitor the effectiveness of my therapy if I’m not able to also figure out my sleep patterns and how they are changing (or not)? Also, it really appears that the score you get from this app is almost entirely based on the number of hours that you use the machine. But as I said, there is no other app for the ResMed machine. Original post: I am really surprised that there is really no information available from this app that would make it actually useful for a person who is trying to proactively improve their sleep. You will receive a composite score, and numbers that are rounded down for events, etc. There is no open ended support interface. The app forces you to choose categories and questions from its own pre-populated library in order to submit questions. So if you want to ask about anything else, you’ve just got to force the issue, pick the closest one even if it is actually unrelated, and then pose your question. Then, even if your message/support request gets through. Responses are generally canned, and it’s not quite clear that they actually read your inquiry. So, you’ll get the app because… What else are you going to do? There is no other app for the Resmed machine, and it’s not as though the machine itself makes any data available.
I agree with other reviewers who say the device needs to be more helpful. I can add that the error message that always greets you when you open the app, telling you that the server isn’t responding, when in fact it is, is irritating. Also, if you also own a Resmed travel CPAP machine and register them both with Resmed, you’d reasonably expect Resmed to combine the data of both together for insurance purposes. (Insurance won’t pay for a new home one when it breaks if you’ve used it for less than 70% of the time.) Resmed doesn’t even report the travel device’s data to my doctor! So any nights you spend traveling don’t count for insurance purposes. This could be quite dangerous if one travels a lot but can’t afford to buy one’s own device because Resmed stupidly refused to include the sleep data during travel in their insurance report. Again, this is an easy fix, but Resmed isn’t doing anything about it. I’ve notified Resmed of these problems multiple times over a period of more than a year, but they refuse to fix these obvious and easily fixed problems. Indeed, Resmed’s tech support is spectacularly bad. It is physically impossible to get hold of a human, email yields no response at all. You should consider another company’s devices and apps. Other companies have solved these simple problems.
As soon as I log in it ask me for my equipment information without any other option. As soon as I put my serial number and device number it gives me a green check mark. Upon saving and moving to the next step it gives me two errors. The first error is in yellow orange color and it states “your account does not have a machine serial number associated with it. Without a serial number and device number, my AIR can’t retrieve it your sleep data. The second error is in red color and it states “the machine is not supported in the country linked to your account. Check your serial number and device number, and then try again. If the problem persists, contact myAir support. Ive had this problem since July 2019. It doesn’t matter how many times I’ve deleted the app or my account, i cannot use the app.
By Aaron Hagel
Feb 11 2021
I have the same issue as the others, it says invalid serial number.
I have double checked it repeatedly. It used to work, but must have updated, or I logged out.
By Daniel Wagner
Nov 09 2020
Love the unit
The plastic container. Fell. Issue is unit does not close securely. Misaligned. Please help. Need a replacement. Thank you. Subsequently not using unit
By Carolyn smith
Nov 04 2020
My cpap keeps saying invalid serial number what do I do ?
Oct 17 2020
Serial number and batch number comes up as invalid. I am copying the information from the machine directly. My doctors office that my insurance company purchased from is also verified the number for me. Yet, I cannot register my device to use the app. The number s are correct. The device is compatible for wifi and it does have 11 numbers for the serial and 3 for the batch. What can I do to get my correct numbers on point. I am a disabled veteran and I need theses this ASAP.
By Apryl Cramer
Sep 04 2020
Says my serial number and device number are not valid
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