Sutter Health My Health Online Reviews

I was using the myChart app previous to this Sutter Health app. Since the developer is the same for both apps, the interface is now the same. Recently, the entire Sutter Health system network was down from the evening of Monday, May 14 through Wed., May 16. No on could access patient information and some phones did not work with regard to staff calling out (to notify patients with scheduled procedures).

SutterHealthMyHealthOnline provides basic information, i.e., less than the web site, but otherwise functions for my needs. For those having issues creating an account, I suggest creating it on their website. A few months ago, they were updating their website to which my proxy account no longer worked. Weeks later, I finally reached a customer rep that listened and had me try all the basic troubleshooting protocols to no avail. She alerted the tech dept. and eventually it got fixed. So, if you experience log-in problems, consider contacting the support reps.

Since this is only for providers in the Sutter Health network, myChart is more versatile as I access other health organizations.

PAMF used to be good. One felt valued as a person and a patient. This is certainly not the case now. I am speaking especially of the Primary care Department. First, Sutter does not have enough primary care doctors. Second, the process to get an appointment on the phone is demeaning, time consuming, and infuriating. The artificial Intellegence answerer cannot understand your answers. He usually trips up on your birthday and it takes 3 times to get through that question. When you finally get to a person they ask several of the questions again. They are not part of the Drs office. They have no idea who you are and can only send notes to the Drs office if you have special needs. You feel as if you are a cypher.
You can wait months for an appt and if you want to try a different primary care giver for any reason it is NOT possible.
It is a very sad state of affairs. I have had occasion to have appts with many drs and 85% are amazing g and wonderful, but the bureaucracy and lack of drs in Primary care is criminal.

If I could give a negative star, I would rate this as minus 3 stars. One would expect improvements in an application with each version change. Sutter Health’s My Health Online used to be smart and user friendly. Not anymore with this current version. Tests ordered can no longer be viewed. Previously, one could sort tests by category (lab tests, radiology, etc); in addition, one could view each test and could pull up results by date range and trend them even with graphs. Now all the test results that are released are by date performed only which makes it difficult for a look up function. Medications are not viewable. I could go on, but there have been no improvements at all. This latest version is a horrible downgrade. It is almost as if the original settings were for a college level audience while the new version is for a technically illiterate, grade school level clientele.

I can’t log in easily. You always want me to change my password. Why don’t YOU remember my password. I Wait and then try again. Sometimes it works and then sometimes not. ??
I do not see a button to view sent messages. Oh there’s one now! I have 2 accounts on the Website, mine and my husbands.
When I logged him out the last time you kept his log in, i was not able to re enter a user name so now I cannot change it anymore. So you locked me out of mine. I need mine tomorrow to message my doctor. I cannot hear on the phone to call so I rely on the website. Ever sense the website has been installed it has not worked. FIT IT.
I would give it a NO star if I could. Because for me now it is useless. My only alternative is to have someone else call for me. I hate this website. And that’s how I feel. SZ
PS the only thing that I can give a star to is the Blood test results that is good because it is easier to check now. But if I cannot log in that is useless also.
New development as of April. My husband and I are on this website, so now when I sign in I get only my husbands data I am locked out of mine. We have 2 different user account sign ins but when using either one I get only my husbands account. This website must be run by the government it does’t work??LOL
I must keep a sense of hummer so not to get angry.

I love SutterHealthMyHealthOnline and use it all the time to book appointments for my son. However, as of the past couple of weeks, when I try to book an appointment and click “Schedule An Appointment” it directs me to a page with an alert. The page reads: “Online scheduling is not for emergencies...” in red, followed by “If you are still unable to find available time slots...” There’s no way for me to close out of this message. If I hit “Done” it takes me back to the page where I started to request an appointment. It’s this ongoing loop and I can’t get to the page where I can select a time slot. Please help!

I love SutterHealthMyHealthOnline My Health Online because I can look at my test results not only for current test results but I can go back and compare past results.

It gives me a feeling of security as I am getting older especially, that I can send a message to my primary provider anytime and receive a response quite promptly.

My doctor is the best and the team that supports her is wonderful!

Another reason that I love using SutterHealthMyHealthOnline My Health Online is that it takes less than 5 minutes to pay my bill. So easy and I don’t have all the paper to shuffle laying around.

After each visit the doctor provides an after visit summary that I would take with me and somehow forget where I put- less paper with SutterHealthMyHealthOnline, all after visit care summaries are easily reviewed online from a cell phone or computer.

Friends that have a different provider are amazed how I can access my information so quickly, they wish they had something like My Health Online!

Thank you.

I have been using MHO for a number of years. I find it to be a valuable patient resource on many levels. However, I also find that my doctors don’t pay attention to it as evidenced by reminders to have procedures that have already been done, timing of reminders for tests that do not align with scheduled appointments etc.

The sad truth is that a data base is only as good as the data that is entered into it. The apparent failure in this case is the use of computer generated scheduling that is auto generated rather than entered into the system by the care giver.

The result is the feeling that 1) we are only revenue providers to the system, in essence numbers, not persons, and 2) that there is no longer a personal relationship between doctor and patient.

Healthcare is no longer a trusted symbiosis. It has become a cold and sterile corporate endeavor in which automation to increase profit is the message of the day. The system works perfectly allowing that we are robots, not humans.

Pros:
- Can message many of your doctors (if they are signed up to allow app contact; many don’t seem to know how to sign up or that they need to sign up)
- Can make appointments (see above)
- Can make and do video appointments (see above)
- Can see and pay your bill, thus checking in goes faster and can be contactless
- can see some of your lab results

Additional Cons:
- unorganized (typically takes 10 minutes to an hour to actually FIND the correct menu item to do basic things you have done many times before…)
- menus are long, chaotic, unintuitive, and very frustrating
- multiple menu items have almost the same name and have info on the same topic, but don’t have all the features of that topic, so you have to look elsewhere to find/do what you needed to.
- many things that you have to do require you to switch back and forth between the website and SutterHealthMyHealthOnline . What’s worse is that you have to log into each one every time you switch.
- requires an internet connection to use

I could go on, but my blood pressure is going up from thinking about it…

Changes make it far less intuitive to my brain anyway. The Messge Center was simple and intuitive before. Now, I see sooooo much stuff on a page that I am not interested in. It’s like a Social Media page. I don’t need a sexy medical communication website! The “alerts” fill the whole page, like they are advertisements. I really don’t like that. “Share Everywhere”? First of all, I did that! Why is it still there? And why should it be at the top of the page and occupy the whole width of the page? i want to go back to the old format. I know change is hard, but it is especially so when the user can’t see any improvement.

I regularly use this iPhone and personal computer application, to remain in contact and access ongoing appointments, medical records in after-visit summaries and progress notes, pay copay and see my payment account, and any information I can currently manage as a dependent patient. There’s lots of good, organized information and actions that PAMF allows patients and clients to manage for themselves and family too. As well as talk to medical providers. All in all, satisfied and feel secure with this application and online patient health system.

I have been trying to read a message from my elderly mother’s physician, today, and all I’ve received is “an error occurred” on every screen I’ve tried to access. Because I have attempted to access the “send message” screen to explain to the dr. of what was happening and received the same response. Then, there is NO area that says “contact” and when I finally typed in “complaint” in the search bar, I received zero results. Blocked at every try. The older version was much better, and (not that that’s very important) much more attractive. If they’re thinking they’re upgrading, they definitely have done the opposite.
Also, why would they refuse to give out contact information. Badly done.

I love having the same access to a Dr. That at the stroke of a key on a her computer keyboard can get me to see a specialist, X-ray or my meds’ all as I said with the stroke of a key! And mostly in the same building or across the road. AND everyone I speak to are the nicest people, I enjoy going and being treated as me and not by some blasé person that treats people like they’re three levels below them or like something they got on their shoe from the grass! Good people that do a great job happily. What’s not to like?

I just read a review of my visit to Dr. Phan on December 15. There are so many mistakes that I don’t know where to start. I have always been happy with all of the other Sutter Gould doctors I have dealt with but I cannot recommend Urgent Care! Examples: -I did not come alone. -I was not shown x-rays but simply told there were no breaks. -I asked for a report that I could share with my primary care physician and told they can’t do it because he’s not part of Sutter Gould. -I left with a paper that had my name, my height, my weight and medications. I gave them that information. -There was no personal regard for me as the patient. Sorry, I very rarely ever give a negative evaluation but this is an exception

I am so grateful for SutterHealthMyHealthOnline. It helps me to stay informed with my daughters care. I like having access to the reports on all of her treatments, visits, and lab test results. As an advocate of a special needs person sometimes it challenging to communicate pertinent details, the summaries provided helps to see the overall picture of healthcare and to keep us all accountable for following the plan to achieve better results.
Also I like the real time information

I am so grateful for the Sutter Technology Division for creating this FABULOUS APP!! My Health Online is the absolute best for anything related to your health from making an appointment, researching your test results and so much more but the best thing is sending messages to anyone in the Sutter Circle! I have contacted almost every provider in my system and received responses within 24 hours and I can’t tell you how easy SutterHealthMyHealthOnline is to navigate! An Oscar to everyone down there involved!

A dead end task reminder workflow. A Prenatal feature that copies the most pointless features of The Bump app. Epic, the software company that built SutterHealthMyHealthOnline and the one my physician uses, has enough money to create a Harry Potter world at their HQ but can’t invest in notifications for time sensitive prenatal labs. I receive an error when trying to open important screening documents. Oh you need to coordinate care by sending results to other members of your care team!? Well the Share Everywhere feature does absolutely nothing so you can just spend all your spare time releasing those records manually. Please care more about patients instead of billers.

I have used My Health Online since changing my healthcare provider to Palo Alto Medical Foundation (Fremont CA) Physicians Jan 2000.
I have found it to be a very efficient way to schedule appointments and also great way to message my physicians about things that I am concerned about but do not want to make an office visi for.
Also like the auto check-in feature when I have an office visit.
Saves time and has been very efficient in use of my time.
Victor Wong

The functionality of SutterHealthMyHealthOnline is good however it could be a lot better by allowing more space when you’re messaging your physicians and also to be able to upload documents or pictures if you need to send something to your care team/physician. Now one thing that is totally off, while I am writing this review… I cannot see the letters to know if it is dictating over correctly as I am voice writing this so hopefully this is getting adequately dictated. The letters are all whited out so that’s a major flaw.

This is absolutely the best online health app I’ve ever used! There’s no confusion about what’s available to access, information is quickly available, messages are sent immediately, results are available almost immediately…accessing and setting up our individual account is awesome for those who are technologically inept such as myself! Thank you for designing such a user friendly app!

I had a video appointment so I logged in an hour before to make sure everything is working and it was fine. 10 min before my appointment, I went back in but could not logged in and instead got an error message saying: oops! There was a problem communicating with the server. Tried both the phone and iPad app a few times and it was the same result. Went in on my laptop and it wants you to download a chrome extension called vidyowebconnector, rated for 2 stars. No wonder SutterHealthMyHealthOnline is not for prime time because of their developer choice. I end up using face time instead.

I get email message saying I have a new AVS. I click the link. It goes to a browser page and, after thinking for a minute, asks me to download SutterHealthMyHealthOnline . I already have SutterHealthMyHealthOnline , but I click SutterHealthMyHealthOnline Store icon anyway. It shows me the installed app. I click to open SutterHealthMyHealthOnline . There is no new AVS.

Good lord, it’s not 2006 any longer. This should work without a hitch like it does in virtually every other app: the server should detect the installed app and swizzle to it from the browser page.

SutterHealthMyHealthOnline offers an easy navigation system for anyone to use. The fingerprint access makes the login process so much easier. I enjoy the ability to check my lab work results and set appointments with ease. So many features on the new app that makes SutterHealthMyHealthOnline the best I’ve used in the past ten years. For those who wrote a bad review, I suggest you educate yourself on how to utilize SutterHealthMyHealthOnline . Also, SutterHealthMyHealthOnline is not responsible for your doctors lack of response.

First of all, I’m constantly bounced around from website to app and having to re-enter my password every time (even when I’ve checked “Remember me”). I see my doctor every month, but it still lists my primary care doctor as one I haven’t seen in 5 years and another I saw once while at the emergency room. Trying to change this information myself is impossible. Your ads boast you can make an appointment on the website, but only a handful of doctors actually allow you to do so. I think whoever designed SutterHealthMyHealthOnline was overthinking it and missing what users actually need to do: make appointments, contact their cars team and LOG IN.

Website is broken; it keeps directing me to use SutterHealthMyHealthOnline . So I downloaded SutterHealthMyHealthOnline and it doesn't work in landscape mode on my iPad. It's no surprise that SutterHealthMyHealthOnline has 2 stars. A competent developer would have made it work in all orientations; who knows what else they screwed up. Are they competent enough to keep medical information private? I doubt it and I literally don't have enough confidence in them to bother turning the iPad sideways. They screwed up a website that had worked for years to push people to use this garbage app. I need to find another place to go; PAMF is not worth the $1100 a month I pay for health insurance.

I find this new website to be horrible! I don’t see a button to navigate to refill a prescription any longer, which was very convenient to me.
If I receive a message from my care team and I do not reply or respond, then I start receiving phone calls. I don’t always check my emails daily (to me - the messages are just informational reminders that do not need to be answered) and find that the phone calls are annoying.
I’m sure there’s more to complain about if I studied it more, but I don’t have the time to make it a priority. Annoying and inconvenient.

I had a bill to pay for my child’s recent visit. In SutterHealthMyHealthOnline there is a billing icon under my profile however it does not show my child’s bill. I switch to his profile and there is no billing option so I couldn’t pay his bill via SutterHealthMyHealthOnline . However, I did go to the Sutter website and was able to pay it from there. Would be nice to be able to pay bills for ANY profiles under your account.

SutterHealthMyHealthOnline logs you into the website, which appears to have nothing that’s mobile-optimized or even mobile-ready. On it, the only function (of several) that worked when I tried was viewing test results (get ready to pinch and zoom, since you’re looking at a desktop website). But you can do that, so I won’t give this only 1 star. But given that SutterHealthMyHealthOnline seems to only log you into the website, SutterHealthMyHealthOnline itself seems pointless.

SutterHealthMyHealthOnline is getting better than it used to be! The fingerprint sign in really helps.

The ability to pay the bill and schedule online is also helpful.

Chat would be nice in the future.

I like having my appointments and meds at a glance but when I pay my bill on SutterHealthMyHealthOnline i am asked to pay again at the office. I also get notified that I owe money and it doesn’t say why. I also recently learned when I send an email to my doctor pretty much anyone working at sutter can read it. I didn’t really care for that.

It’s nice to keep track of your appointments but I recommend not paying the bill or communicating with your doctor on it.

Was able to easily log in, send and receive a message with my doctor, schedule an appointment and check in to an appointment ahead of time. App is simple and easy to use. I have no idea why there are so many negative reviews.

Works well on iOS. I turns on Touch ID and that worked fine too.
I was able to see everything I needed and communicate with my doctor.
Works exactly as expected.
I didn’t have any of the issues that other people have described.

Great app! However I’ve lost the ability to select an exchange calendar when saving appointment. It will only save to iPhone base calendars.

Also, can you develop a way to clear the notifications/reminders? They are fairly annoying how they nudge every time users log in. Thanks!

I only gave it one star because I could not give it zero. Does not work with iOS. All attempts to contact PAMF about it have proved useless: persons one talks to or writes is powerless. They blame it on an August 2017 update. I have used My Health online with PAMF since it was first created, and now I find I cannot log in, it does not recognize me, and the so-called help line is so backed up with calls they ask you to call again later. Trying to cancel an appointment now and as usual I cannot get in to my account.

I don't like that they forced us to use an even more complex password in SutterHealthMyHealthOnline and online. There was a recent article that came out by the original author of recommended password requirements that explained there has been no increased security and that passwords that use multiple words (i.e. a phrase) are more effective.