Puzzles & Survival app not working? crashes or has problems?

Puzzles & Survival Status


I have a problem with Puzzles & Survival

Are you having issues? Select the issue you are having below and provide feedback to Puzzles & Survival.




⚠️ Most reported problems ⚠️

Not working
31.3%

Login
18.7%

Connection
17.3%

Crashes
15.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Puzzles & Survival Problems 😠👌🔥

- Long and annoying tutorial

- Complaints about getting attacked, losing resources

- Misleading video advertisements

  21 Reported Issues: 😵🆘🛟🚨📢

Miawruu
2024-03-26

My game just get problem suddenly. It get crashes when the data loading reach 88%. Already tried to uninstal and reinstal from both google store and apk file. But it still have the same problem

Courtney Brown
2024-02-28

Won't load after update. Have uninstalled and reinstalled. After 10 mins, gives some message failed to update

JC
2023-08-11

Have tried for the last 4 days to play but game will not load past 55%! What is the solution please?

Arthur Nash
2023-08-11

I have been playing the game on pc (windows version) Today, when I went to play, it get stuck saying will not use cellular data 55%. What can be done to fix this.

Dodie
2023-08-03

I have been playing this game. Today, when I went to play, it get stuck saying will not use cellular data 55%. What can be done to fix this. Thanks

Ed McCay
2023-05-26

Has had problems, closing without asking if to. But now will not load!

Daniel Ramirez
2023-04-22

2 issues. Research Center Chapter 5. The last objective to complete was to defeat level 5 zombie. I defeated level 5 zombie multiple times and the objective still does not state completed. I think it froze. Another issue is HQ level 14. To upgrade HQ to level 15 I need to upgrade Wall and Upgrade Research Lab to level 14. The issue here is, you can't upgrade Research Lab like other buildings. I'm not talking about Research Center by the way. I've contacted moderators for help. No answer from them. I've contacted customer support. No good answer's that fixed the issue. I've already clicked on fix game multiple times, and nothing fixed. I'm wondering if I just have to wait for the next update. When is that? I've already spent 100 dollars in this game. If you want more money; then fix these issues.

Melanie
2023-02-13

Game will not load. Tried updating through play app but will not load even after update

Siew Fern
2023-02-07

Hi, since the latest game update, I’m unable to load the game. Tried numerous times but the loading always stops at 55% of acquiring game version files. Please help. I’m from S268, SIT.

Siew Fern
2023-02-07

Hi, since the latest game update, I’m unable to load the game. Tried numerous times but the loading always stops at 55% of acquiring game version files. Please help. I’m from S268, SIT.

Melissa Thibodeau
2023-01-02

I got a refund on puzzles and survival for an accidental purchase I have 2 diffrent accounts on the game and now I can make any kind of purchase on either account with my Google play credit you guys locked my account or something and I need it fixed

Phill Strickling
2022-11-10

Game with not load/start. I tried to use the fix game button, however game will still not start.

Steve J.
2022-09-26

Game will not load as of this morning out of nowhere. Had previous issues with subscription so canceled and today was cancel day. Now won't work and can't even get in the game. I've invested alot of money into game and want a refund if cant get back in, sorry wont cut it. Many people having this problem from what I'm seeing today and still haven't fixed this? taking peoples money? (State 491 ProudVet1508)

Denise Dwyer
2022-07-14

I’ve been trying to download the game for hours and it still won’t download

JEFFERY PASCUAL
2022-06-29

Hi, I can no longer open the app. It just loads then closes after 45 seconds. My name is Doc Jeff in the game and I am the leader of Constantine I alliance. Server is 520 I think.

Y4M1
2022-05-12

Keep crashing when I just open the app.

Richard D Pendergraft
2022-05-03

It simply will not load anymore everything was fine then 1 day it would not load an hasn't since I have a lot of time and pretty good bit of money I vested if it can't be fixed I'm going to talk to Google about getting a refund

Ronald Fleming
2022-04-19

Can not log into my account. What’s the problem.

Iwona
2022-04-19

Witam, chce odzyskać konto. Zepsuł się telefon na którym gralam. Po zainstalowaniu gry na innym urządzeniu zaczynam od początku. Jak mogę odzyskać swoje konto?

Rick S Conason
2022-04-06

I can't enhance my players when they reach the levels 10 and 30. When I try to do so I get a message that I need combat training manual 1, but I have 27 of them.

Raymond E Akins
2022-03-07

My app has crashed ....for puzzle and survival...what's the problem

Showing 1-21 of 21

Have a Problem with Puzzles & Survival? Report Issue




Common Puzzles & Survival Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 37GAMES, developers of Puzzles & Survival.


Verified email  

Contact e-Mail: [email protected]




About this app

To manage and cancel subscriptions, please head to Settings - iTunes Store & App Store - Check Apple ID - Account Settings - Subscription.  If you are a subscriber, within 24 hours before your monthly subscription expires, the subscription will be automatically renewed UNLESS you manually cancel it before then. 6.  Content: Subscribe to claim heaps of rewards on a daily basis and unlock various remarkable boosts. 5.  Puzzles & Survival provides subscription services.  Puzzles & Survival is a free-to-play mobile game with in-app purchases.  Become a subscriber to enjoy exclusive boosts and rewards! 1.  According to 37GAMES' Terms of Use and Privacy Policy, this application is not intended for use by users under the age of 12.  The outbreak of a deadly virus swept over the world.  Lead your followers to survive the apocalypse: that is your quest.  Solve the mysteries and build an impenetrable sanctuary.  Almost all of humanity have turned into zombies.  Match-3 Puzzle meets Strategy!  The future of humanity is in your hands.  Feel free to contact us via the in-game Customer Service or send us an Email at: global. support@37games.