You can establish an efficient interaction with the intelligent equipment
through WeBack, build an intelligent management system, improve the security,
convenience, comfort and artistry of your home, and achieve an
environment-friendly and energy-saving living environment. You can also contact
us, according to your preferences custom belong to your intelligent scene.
Are you having issues? Select the issue you are having below and provide feedback to WeBack.
By Kolesár Erik 2 months ago
All devices is offline app crash
By Sebastien 3 months ago
No map visible in the app anymore. no idea why the map does not show
By Aj 3 months ago
I downloaded the app on my T-Mobile reveal 6X pro phone but every time I try to open the app it says app stopped working and closes I have not been able to get the app to open on my phone how do I fix this
By M Prasad 4 months ago
Device initialization is coming while connecting my device to Weback app after 100% it comes out and comes out.Pl resolve the issue
By Runi 4 months ago
The App stopped working. No mapping anymore. Tryed to reinstall the App, but now I can't even get in to the App anymore. The robot finds the internet fine, so there must be something wrong with the App.?
By Christopher Forsyth 6 months ago
App no longer showing map for ziglint D5 robot vacuum
By Oliver Rigger 6 months ago
Hello, I'm trying to register the IKOHS robot in the WeBack app. This fails in the last step during cloud registration. My app version is v6.1.3. Can you help me there? Thank you!
By Walid Ghazal 7 months ago
The app cannot successfully connect to my UBot robot cleaner - The app gets as far as "Device registration to smart cloud" thwn after reaching 100% I get a message "Network not good" eventhough the network is very good and everything else is connected properly.
By NEESHAN DOOBAY 7 months ago
Hi I have no map management icon and no option to save the maps
By Kathy Kelly 9 months ago
I cannot connect to Weback. Was connected but have lost connection. Robot connects to wifi but goes no further . Not connecting up with Weback app.
By LK 9 months ago
This app stopped working more than a year ago on Xiaomi Mi11 Pro. On Mi 9 still works. Are you EVER going to fix this or you just don't care about your customers? Shall I write it out on Facebook?
By LK 9 months ago
This app stopped working more than a year ago on Xiaomi Mi11 Pro. On Mi 9 still works. Are you EVER going to fix this or you just don't care about your customers? Shall I write it out on Facebook?
By Windowman 10 months ago
The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks
By Jill Broderick 10 months ago
The app cannot successfully connect to my robot cleaner - The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen.
By H 1 year ago
The app hasn't been working for at least a year. Why doesn't it get fixed?! We need the app to get the robot to function properly.
By Ashraf 1 year ago
Robot Wi-Fi connected app offline mode
By Laszlo K 1 year ago
Map and all map dependent control disappeared then re-installation is impossible. "Device registration to smart cloud" message with slow moving to 100% and goes to the "Compatibility mode failed" screen. The symltomes are the same on Android and iPhone. Actually the vacuum cleaner cannot be controlled by any app (neatsvor x600 pro)
By Margus 1 year ago
"Device registration to smart cloud" and then proceeds slowly to 100% and goes to the "Compatibility mode failed" screen.
By Walter Zelhofer 1 year ago
Any solution to: 1, "Device registration to smart cloud" and then proceeds slowly to 100% and goes to the "Compatibility mode failed" screen. 2, on the app there is no map, only shows charge% but area and time is just zero
By Mia Slofstra 1 year ago
The app cannot successfully connect to my Neatsvor X600. The app gets as far as "Device registration to smart cloud" and then proceeds slowly to 100% and goes to the "Compatibility mode failed" screen.
By Ann Hunt 1 year ago
My robot keeps saying “left wheel jammed” even though I’ve cleaned it thoroughly
By Rolandas 1 year ago
The app cannot successfully connect to my robot cleaner - The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen.
By Tyler Edwards 1 year ago
The app cannot successfully connect to my robot cleaner - The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen.
By Arūnas Valiulis 1 year ago
The map disappeared suddenly. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks
By Hector Vasquez 1 year ago
Map doesn't show up anymore on app with android or ios
By Stanisław 1 year ago
The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks
By Alberto Leandro| Meliton 1 year ago
Estoy usando la App WeBack para comandar mi aspiradora Garnic pero en la pantalla de uso solo me aparece la información de carga que le queda. No me informa m2 barridos ni aparece el recorrido. Funciona perfecto. Pero al regresar de mis vacaciones aparecieron los problemas. He desinstalado y reinstalado la app aproximadamente 6 veces. Mucho agradeceré instrucciones al respecto. Muchas gracias
By NIKOLOZ 1 year ago
HELLO FIRST PROBLEM WAS WITH MY ANDROID..I TRYIED TO CONNECT MY ROBOT CLEANER WITH WIFI AND DIDNOT CONNECTED WITH MY PHONE. AFTER I SOLVED THIS PROBLEM WITH IOS. IT CONNECTED SECOND PROBLEM IS THAT WEBACK APP SHOW NEITHER MAPPING NOR CLEANING AREA SHORTLY APPLICATON SUCKS
By José 1 year ago
La carte a disparue depuis plusieurs semaine, j'ai refait la procédure d'installation mais la carte de s'affiche toujours pas Merci de votre aide
By Plamen Krastev 1 year ago
The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks
By Mr Linde 1 year ago
The robot does not draw a map. It does not relocate and say: New area detected. Therefore it does not draw a new map, I guess. I have reinstalled the app, deleted the map, reinstalled the Robot, everything. It just does not work…
By Denis NAGEL 1 year ago
bonjour, le logiciel est peu ergonomique. il manque une fonction de cartographie avec une capacité à sauvegarder le plan et nommer les pièces depuis 3 semaines la carte ne s'affiche plus du tout ce qui empêche de planifier un nettoyage ou de choisir une zone
By JEAN-MARIE SPIES 1 year ago
Did not draw a map like before. I just change my smartphone and make a upgrade of Weback. Is something to do ? Thanks
By Peter Gerald Forrest 1 year ago
The app cannot successfully connect to my robot cleaner - iCLEAN-CR02. The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen. I have tried with my router firewall on and with it off - the result is the same.
By Lewis Stark 1 year ago
Vacuum sits on charger and says “charging starts” but will not charge. It remains at 33% and charges no further. All lights are on. Charger has power. App controls are working.
By marsaud frederic 1 year ago
connection impossible à l application message d erreur connection failed depuis 3 jours que puis-je faire
By Sharon Hoff 1 year ago
Tried launching app. Says account does not exists. Tried register account - it says account already exists.
By Alan Smith 1 year ago
Trying to install a new vacuum and when I use the app to scan the QR code on the device it says network not good
- Not the most polished app
- Map generated is not shown all the way up until the next time the vacuum runs
- Difficult to link the robot to wireless/internet
- Badges/alerts don’t work
- Everytime it gets stuck, it starts the map over again
Leave a comment:
Complete guide to troubleshoot WeBack app on iOS and Android devices. Solve all WeBack app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Yugong Technology Co., Ltd., developers of WeBack.
Contact e-Mail: [email protected]
100% Contact Match
Developer: Grit Technology
E-Mail: [email protected]
Website: Visit WeBack Website
You can establish an efficient interaction with the intelligent equipment through this app, build an intelligent management system, improve the security, convenience, comfort and artistry of your home, and achieve an environment-friendly and energy-saving living environment. You can also contact us, according to your preferences custom belong to your intelligent scene. Contact email: after-service@yg-ai.