WeBack Status

Can not connect vacuum to web.

Device is offline.

Hi, it is impossible to install "weback" application on my new phone - Samsung Galaxy S23 Ultra. After downloading the application does not start, and I receive a message, that there is a bug in the application, I have to wait until the manufacturer fix the bug. Om my old phone it was impossible to connect to with your server. Could you please give an advice, hot to use my ABIR X6 cleaner? Thank you in advance

Hi. I changed my router and I had to reconfigure the application (on my iPhone latest IOS version). It connects to the WiFi Network but than it fails when trying to connect to the cloud. I tried all the possibilities described in the application but no success. I also tried to change the account but in registering a new account it requires to enter a graphical verification code of 5 characters but it allows to only enter 4 characters so no new registration is allowed. I also tried to dial "Forget Password", but it requires to enter a graphical verification code of 5 characters but it only allows 4 characters and only enabling a numerical keybord, so not even forgetting password is allowed.

By LK 10 months ago This app stopped working more than a year ago on Xiaomi Mi11 Pro. On Mi 9 still works. Are you EVER going to fix this or you just don't care about your customers? Shall I write it out on Facebook?

All devices is offline app crash

No map visible in the app anymore. no idea why the map does not show

I downloaded the app on my T-Mobile reveal 6X pro phone but every time I try to open the app it says app stopped working and closes I have not been able to get the app to open on my phone how do I fix this

Device initialization is coming while connecting my device to Weback app after 100% it comes out and comes out.Pl resolve the issue

The App stopped working. No mapping anymore. Tryed to reinstall the App, but now I can't even get in to the App anymore. The robot finds the internet fine, so there must be something wrong with the App.?

App no longer showing map for ziglint D5 robot vacuum

Hello, I'm trying to register the IKOHS robot in the WeBack app. This fails in the last step during cloud registration. My app version is v6.1.3. Can you help me there? Thank you!

The app cannot successfully connect to my UBot robot cleaner - The app gets as far as "Device registration to smart cloud" thwn after reaching 100% I get a message "Network not good" eventhough the network is very good and everything else is connected properly.

Hi I have no map management icon and no option to save the maps

I cannot connect to Weback. Was connected but have lost connection. Robot connects to wifi but goes no further . Not connecting up with Weback app.

This app stopped working more than a year ago on Xiaomi Mi11 Pro. On Mi 9 still works. Are you EVER going to fix this or you just don't care about your customers? Shall I write it out on Facebook?

This app stopped working more than a year ago on Xiaomi Mi11 Pro. On Mi 9 still works. Are you EVER going to fix this or you just don't care about your customers? Shall I write it out on Facebook?

The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks

The app cannot successfully connect to my robot cleaner - The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen.

The app hasn't been working for at least a year. Why doesn't it get fixed?! We need the app to get the robot to function properly.

Robot Wi-Fi connected app offline mode

Map and all map dependent control disappeared then re-installation is impossible. "Device registration to smart cloud" message with slow moving to 100% and goes to the "Compatibility mode failed" screen. The symltomes are the same on Android and iPhone. Actually the vacuum cleaner cannot be controlled by any app (neatsvor x600 pro)

"Device registration to smart cloud" and then proceeds slowly to 100% and goes to the "Compatibility mode failed" screen.

Any solution to: 1, "Device registration to smart cloud" and then proceeds slowly to 100% and goes to the "Compatibility mode failed" screen. 2, on the app there is no map, only shows charge% but area and time is just zero

The app cannot successfully connect to my Neatsvor X600. The app gets as far as "Device registration to smart cloud" and then proceeds slowly to 100% and goes to the "Compatibility mode failed" screen.

My robot keeps saying “left wheel jammed” even though I’ve cleaned it thoroughly

The app cannot successfully connect to my robot cleaner - The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen.

The app cannot successfully connect to my robot cleaner - The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen.

The map disappeared suddenly. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks

Map doesn't show up anymore on app with android or ios

The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks

Estoy usando la App WeBack para comandar mi aspiradora Garnic pero en la pantalla de uso solo me aparece la información de carga que le queda. No me informa m2 barridos ni aparece el recorrido. Funciona perfecto. Pero al regresar de mis vacaciones aparecieron los problemas. He desinstalado y reinstalado la app aproximadamente 6 veces. Mucho agradeceré instrucciones al respecto. Muchas gracias

HELLO FIRST PROBLEM WAS WITH MY ANDROID..I TRYIED TO CONNECT MY ROBOT CLEANER WITH WIFI AND DIDNOT CONNECTED WITH MY PHONE. AFTER I SOLVED THIS PROBLEM WITH IOS. IT CONNECTED SECOND PROBLEM IS THAT WEBACK APP SHOW NEITHER MAPPING NOR CLEANING AREA SHORTLY APPLICATON SUCKS

La carte a disparue depuis plusieurs semaine, j'ai refait la procédure d'installation mais la carte de s'affiche toujours pas Merci de votre aide

The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks

The robot does not draw a map. It does not relocate and say: New area detected. Therefore it does not draw a new map, I guess. I have reinstalled the app, deleted the map, reinstalled the Robot, everything. It just does not work…

bonjour, le logiciel est peu ergonomique. il manque une fonction de cartographie avec une capacité à sauvegarder le plan et nommer les pièces depuis 3 semaines la carte ne s'affiche plus du tout ce qui empêche de planifier un nettoyage ou de choisir une zone

Did not draw a map like before. I just change my smartphone and make a upgrade of Weback. Is something to do ? Thanks

The app cannot successfully connect to my robot cleaner - iCLEAN-CR02. The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen. I have tried with my router firewall on and with it off - the result is the same.

Vacuum sits on charger and says “charging starts” but will not charge. It remains at 33% and charges no further. All lights are on. Charger has power. App controls are working.

connection impossible à l application message d erreur connection failed depuis 3 jours que puis-je faire

Tried launching app. Says account does not exists. Tried register account - it says account already exists.

Trying to install a new vacuum and when I use the app to scan the QR code on the device it says network not good