As a leading company, we’re always making efforts to provide Fashionable &
Excellent Customer-Oriented.
Here what we provided with the app -
Make media
instantly and upload it to your digital photo frame to share the wonderful
moments with people.
Are you having issues? Select the issue you are having below and provide feedback to OurPhoto.
By Tiffany 1 month ago
It says photos successfully transferred but they are not showing up in frame.
By Ellen Knight 4 months ago
I accidentally disabled the Wi-Fi on my frame. When I try to connect to Wi-Fi it says disabled how do I fix this. I really don’t want to send it back .
By Cheryl Marton 4 months ago
I send pictures to my frame from my android phone, they say successfully sent but they aren't showing up on my frame. Never had a problem before this past two days. Help
By Nancy Reigelsperger 7 months ago
I have been sending pics to the photo frame from Iphone, it shows in messages that the images have been sent and it says send success but none of the photos show up on the frame??
By Margareta Vaysman 8 months ago
New pictures are not showing up It says it was sent successfully
By Gilkeson 9 months ago
Im trying to add a new user but getting a http 500 error.
By Susan 10 months ago
I downloaded the OurPhoto app and have tried to Sign Up, but have had way too many problems in the Set Up stages. Please give me a simple process
By Ken 11 months ago
Getting HTTP 500 error when trying to approve a new user request
By Patricia Freay 1 year ago
I can’t send any photos to my digital photo album. When I try to load a picture. It asking for a device. I tried to add the device and it says it’s already registered. How can I fix this problem??
By Patricia Freay 1 year ago
I can’t send any photos to my digital photo album. When I checked under Version History it says that my account was cancelled 10 months ago??
By David 1 year ago
I cannot accept a pending user. Error code HTTP 500
By Deb 1 year ago
Hello. I bought this frame for my father who has since passed away. I now have the frame. I am not able to send pictures to the frame. I got a message in my email that there were binding issues. Should I reset to factory settings and reset up everything with me as the owner? If so, where do I find directions to do that?
By Jamie Chandler 1 year ago
Unknown error when I try to create and a point. I have tried restarting my phone and deleting and reinstalling app multiple times.
By Kathleen M. Warnock 1 year ago
I am unable to accept a pending user request. Error message HTTP 500
By Christopher Mitchell 1 year ago
How do I set up having family members able to submit photos?
By Kathy Lee 1 year ago
Forgot password and can't get a verification code
By Tina 1 year ago
Getting unknown error.
By Kate Lerch-Brown 1 year ago
how do i reset my password, without knowing what email was used t9 set up account
By Ken rice 1 year ago
Ourphoto working on hotspot but not on att fiber
By Ken rice 1 year ago
Any help available on unknown errors
By Chelsea 1 year ago
I keep getting unknown errors. Used this app fine for years until recently.
By Alicia Cerulla 1 year ago
Is the OurPhoto app incompatible with IOS 16.1.1? I had a recent update and now the app is not connected to the frame. Every time I try to bind them, there is an unknown error. I even tried to delete the app and reinstall and when I try to log in, it says unknown error.
By Ken rice 1 year ago
Getting unknown error message when signing in or signing up an account
By Ken rice 1 year ago
Getting message unknown error
By Nerm 1 year ago
Is there a public forum that has answers to all these questions?
By Marlaina Gerew 1 year ago
My digital frame won’t accept or display any new photos being sent from my iPhone. I have done this many times before without a problem. I have plenty of storage left on the frame, but haven’t had any success in sending pics for about a year. I have unplugged the frame & plugged it back in, assured internet connection & tried some other trouble shooting ideas. No luck. Please advise me on how to get it to accept photos again. Thank you.
By Jessica Munro 1 year ago
I forgot my password and the forgot password sign in is asking for a verification code, there is no such thing as a verification code for this. What do I do?
By Debbie Scott 1 year ago
I got a new phone. In order to transfer photos to the frame now, it wanted me to login in, give my password & a "code". I have NO idea what code it wants. It wasn't set up with any code. Where do I get the "code" it is asking for? Thank you.
By Pam Lively 1 year ago
How do I add photos from my personal library to the ourphoto App library? After clicking on the green media button, I only see the 3 photos I added to the ourphoto App Library & an option to take a new photo. Where is the option to upload photos to the ourphoto App library?
By Pam 1 year ago
I try to load a picture. It asking for a device. I try an add the device and it says it already registered. I am missing a step but I just can determine where.
By Deborah White 1 year ago
Can't reset password.
By Ellen Nesbitt 1 year ago
I get an unresolved host error.
- Full screen viewing will crop the tops and bottoms of your pictures.
- App is a little clunky to operate.
- Documentation is poorly translated.
- App is not intuitive, not user friendly, and has broken English on the page.
- Can't upload more pictures from the phone once two pictures have been tested.
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Complete guide to troubleshoot OurPhoto app on iOS and Android devices. Solve all OurPhoto app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Fujia Technology Co., Ltd., developers of OurPhoto.
100% Contact Match
Developer: Shenzhen Fujia Technology Co., Ltd.
E-Mail: [email protected]
Website: Visit OurPhoto Website
As a leading company, we’re always making efforts to provide Fashionable & Excellent Customer-Oriented. Make media instantly and upload it to your digital photo frame to share the wonderful moments with people.