Home Configurator app not working? crashes or has problems?

Home Configurator Status

Last Updated on 2023-10-10 by Matthias Hochgatterer

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Common Home Configurator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Home Configurator app on iOS and Android devices. Solve all Home Configurator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Home Configurator iPhone Issues and Solutions

Home Configurator iOS app crashes, not working, errors
Home Configurator iOS app network issues
Home Configurator on iOS has black/white screen

Home Configurator Android App Issues and Solutions

Home Configurator has errors/crashing/not working
Home Configurator server network connectivity issues
Home Configurator has black screen

Home Configurator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Home Configurator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Home Configurator app crashes or not working on Iphone (iOS):

Close and restart the Home Configurator app on iPhone
Update Home Configurator app to the Latest Version for iOS
Uninstall and reinstall Home Configurator iPhone app
Update your iPhone to the latest iOS version

Fix Home Configurator on iPhone unable to connect to server/internet connection issues::

To resolve Home Configurator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Home Configurator black/white screen (blank screen) on iPhone:

Follow the Home Configurator iOS app troubleshooting guide Here →

Home Configurator Android App Issues and Solutions

Fix Home Configurator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Home Configurator app issues:

Force Stop the Home Configurator App
1. On android, goto "Settings" » click Home Configurator app. » click "Force Stop".

Update Home Configurator to the latest version on PlayStore

Clear Home Configurator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Home Configurator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Home Configurator.

Fix Home Configurator unable to contact server/ Home Configurator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Home Configurator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Home Configurator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Home Configurator on android.

Solve Home Configurator black/white screens issue on Android:

Follow the Home Configurator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Matthias Hochgatterer, developers of Home Configurator.

About this app

Home Configurator lets you see your HomeKit homes, accessories, rooms and zones in a more organised way. The accessories are grouped by type to give you a better overview over lights, outlets, switches and sensors. You can easily edit your homes, rooms and zones – create new ones, rename or delete them. You can also filter your accessories by room and zone. HomeConfigurator requires access to HomeKit and only works with HomeKit-enabled accessories.