Contact SafeNet Support
Company Name: Thales DIS (Singapore) Pte Ltd
About: SafeNet MobilePASS+ is a next generation mobile authenticator offering the best
in user-experience and security. Approve push authentication requests with a
single-tap and generate secure one-time passcodes.
SafeNet Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Thales DIS (Singapore) Pte Ltd
Verified email ✔✔
E-Mail: technical.support.dis@thalesgroup.com
Website: 🌍 Visit SafeNet Website
Privacy Policy: https://www.thalesgroup.com/en/markets/digital-identity-and-security/policies
Developer: Thales DIS France SAS
4 Most reported problems 😔💔
I got a new phone and am having a hard time setting the app up.
Does not survive restore even on same device
by Moglee
Restoring from a backup of the identical device does not restore secrets. I think this is totally unnecessary as credentials could have been encrypted using device keys and included in a Backup. As the device keys are never exposed and are specific to only one device this is in my view sufficiently secure to store keys in a backup. I now have the hassle to have to request setup for many logins. What a waste of time.
Everyone thinks they need an app
by MustIChooseANick?
My biggest problem with this app is the fact that I'm forced to use this app. Google Authenticator is already on my phone and used for other apps. Why should I download yet another Authenticator app that is single use? I don't need ten thousand different Authenticator apps, #*ۥ{+?! Grrr
These companies need to get off their hubris and work with open standards. Their apps should be optional because, really, I don't want a bunch of authentication apps on my phone.
Feedback. Cuz you asked.
by Boo App.
Too many steps to log in. Really can’t see why you can’t push just button and get into the hub. I realize this is an issue between both the hub and mobile pass but it’s literally six screen touches and two face recognitions to get into the hub. Ridiculous. No making me choose a nickname to submit this?? Holy.
Have a Problem with SafeNet MobilePASS+? Report Issue
Why should I report an Issue with SafeNet MobilePASS+?
- Pulling issues faced by users like you is a good way to draw attention of SafeNet MobilePASS+ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SafeNet MobilePASS+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SafeNet MobilePASS+.
