Kaltura MediaSpace Go Status

Last Updated on 2024-09-17 by Kaltura Inc.

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User reports:
No current problems

- The app requires configuration for each site, which can be time-consuming.

- The app has a confusing interface with too many acronyms.

- Copying and pasting video URLs often results in an error message.

- Uploading media can get stuck on the processing screen.

- The app does not work for schools with their own domain.

- The app lacks a user-friendly interface and does not offer alternative platforms.

- The app is worthless for some users who cannot even enter their site address.

- The app does not work for institutions with Single Sign-On (SSO).

- The app has received negative reviews from users who have had difficulty using it.

Common Kaltura MediaSpace Go Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Kaltura MediaSpace Go network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Kaltura MediaSpace Go App
1. On android, goto Settings » Kaltura MediaSpace Go » click [Force Stop]

Clear Kaltura MediaSpace Go App Cache and Data:
1. On android, goto Settings » Apps » Kaltura MediaSpace Go » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Kaltura MediaSpace Go.

On android, goto Settings » Apps or Manage Apps tab.
Click Kaltura MediaSpace Go » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Kaltura MediaSpace Go » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kaltura MediaSpace Go