Contact Fashion Nova Support
Published by Fashion Nova Inc. on 2024-01-03 About: Fashion Nova is the fastest-growing social media & e-commerce platform in the
world, growing bigger every day! We are dedicated to curating the hottest and
newest trends for both for women and men. Hundreds of new styles are added on a
daily basis because we want to make sure you have everything you need to express
your authentic self.
How to Contact Fashion Nova Customer Service/Support
Listed below are our top recommendations on how to get in contact with Fashion Nova. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Fashion Nova. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Fashion Nova Inc.
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Developer: FashionNova.com
E-Mail: [email protected]
Website: Visit Fashion Nova Website
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Reported Issues: 20 Comments
By diana sanchez
1 month agowhy is it you do not have a contact number? I brought 3 dresses which 2 do not fit need bigger size. but when i tried to return it telling me to return the one that fits which is the free one i guess. how do i exchange the dress for a bigger size or get a refund.
By Dr. Bashiel H. Smith
6 months agoYou do not make it easy to contact you, especially by telephone. I am writing to report fraudulent charges on my SUNBIT CREDIT CARD ending in 6622 CVV 632 Please contact me at 740 971 4914 or by email...Bashielsmith@redacted' Bashiel H. Smith (PhD) Sunbury, Ohio
By kenneth Nwose
7 months agoSome one use my debit card ending with 6465 to order things from your company that wasnt me so please cancel the order and refund back my money to the card Thank you Kenneth Nwose 4045635575
By mike
11 months agoI recently order somethings on the app and I hadn't received any order number. so how would I be able to track my order and it was a large amount of items purchased. I really need help or please have someone reach out to me on my email referring to my concern.
By Meosha starks
1 year agoI received items that were not mine and the items that I ordered did not come at all I just want my items or a refund
By JOHN TUTTLE
1 year agoI see an order on my credit card for 117.34 on 1-12-23. I didn't order anything from you. It looks like someone used my credit card to order something and had the items sent to them. I need help to resolve this mistake. Thanks, john
By Jacqueline
1 year agoReceived a order that is not mine.In short, Right address mine, someone else name.I did not order. In order to talk with someone who can fix mix up I have to pay a dollar now. And 49% a month. Are they kidding! There mistake. Not mine. Holding on to package. Let me know how to percide.
By Santa Beatriz Rodriguez
1 year agoI placed an order in march 17th,the kept on changing the shipping date for 3 months they purchase cost me about $88.41.Fashion Nova cancelled my order due to it being out of stock,I purchased my order when it was in stock so im confused on how they could run out of my item when i purchased it when it was in stock .So they cancelled my order but they keep sending me emails saying when my order was going to get here while the date keeps being pushed back.I have contacted Fashion Nova and they have not reached out to me, I js ask for them to refund my money back to give me the same amount of discount on a next purchase or a code i cant use if they wont give me my money back.
By Skylar Tanguma
1 year agoI return a dress I haven’t received nothing oh but u guys got the item already what about my refund
By roseanna marcella
2 years agohello im trying to return my order 91157658 i placed today but got all wrong size when they get here i want to sent back asap they will not fit me i wanted alarge so if you can help me figur it out would be great i spent alot of money with you guys thank you again please help me
By cheryl nanton
2 years agoSwitched my address after purchase , delivery service used delivered package admittedly to wrong address and fashion Nova has stated they will Nit refund me ! Reporting to consumer fraud !
By Anna M. Bell
2 years agoI gave my granddaughter $120.00 to buy some clothes online from Fashion Nova. She is twelve years old and when she placed her order she was so excited. This was in November 2021. She was supposed to receive her clothes around Dec. 11th before Christmas. She has contacted Fashion Nova and LSO (claim to be shipping company) over five times over the past 4 weeks. She can get no assistance only referring her from one place to another. It is hard to process how a company take advantage of kids but when its all about money, age doesnt matter. I will continue to fight to help my granddaughter. Someone need to investigate this company.
By Sheila Jackson
2 years agoI I was talking to someone today About a refund Hey and I'll taken $800 out of my account I don't know if this is scam or what I got the phone number8052092707
By Rudii Robertson
2 years agoI have not received my order it has been 16 days and I paid for express shipping.
By Josephine Wogbeh
2 years agoI did two different order on the same, they only sent me the trucking number of the first purchase. They didn’t send me the second purchase trucking information. I want to know why they took my payment but didn’t send me any information. If you guys can’t send me my order then refund my money.
By ramesh nath
2 years agoI met this girl on an app called Wapa , according to her she is a captain of a LPG boat , she is American and has invested in real estate . She is very tender , cute and says exactly what you want to hear. After a month and a bit of talking to her she asked me for 500 euros in bitcoins because she said she needed them for a project she was investing in. I was almost convinced to send them to her until we accessed her bitcoin account through a friend and found out that it was created in Nigeria and is anonymous. All I know is that it is a man using the photos of that girl. I tried to warn the real girl of the photos about it but she did not give any importance to the fact that they use her photos to scam others.
By Jenny
3 years agoHello, I would like to delete ,my account but I can't find any information on how to delete it.
By Nicole_Mila18
Worrrrrst Costumer Service
First time user here and most definitely my last. I ordered a couple pairs of pants back on Dec 20 and given that it was around the holidays I understood/expected the full 12 business day shipping maximum (shipping policy) without any problem. After 12 business days go by I start to question where my package is. Also note that my app keeps pushing out my “estimated delivery date” every time I checked but this would happen EVERY SINGLE DAY. So finally after no costumer service number to find on their website I send them an email. Which keep in mind also takes a couple days to get a response. After a week of going back and forth the representative tells me my package was delivered on Dec 21 and to check with my neighbors. LOL what a joke, there is no way in hell that was the truth, the site clearly states it takes up to two days to process the order EXCLUDING weekends. My order was placed on a Friday at 12pm. So let’s be reasonable here please. The very least Fashion Nova could have done would be to own up to their mistake and get me my order ASAP. I would of been happy. But what did they do?? The representative asked me to file a claim for my package! And once received it will take an 10 business days to be sorted out. Still no guarantee that I am getting my order ANY time soon. Sooooo with that said, if you really think it’s worth the risk/headache go for it. I will definitely be taking my money elsewhere in the future. ✌️
By Indjina Jean
Horrible
Ok, my closet consists of 50% FashionNova and the other half, Forver21. I clearly love their styles or used to love this company with so many purchases I’ve made. However I’ve come to the realization that they don’t care about their customers. The customer service is CRAP! They give a number to call that will never have a representative to reach and the only way to communicate effectively is through email. So why even have a number?! They only give store credit which I hate because their items are like hit or miss. I had these shades from them that broke in literally one week and the most itchy dress that looked nothing like the material advertised on the app. Or I’ll have a dress from them that won’t stop spilling glitter in my room or these visors that lasted way longer than I thought would and really keep the sun away. You just really never know what you’re going to get. It’s like opening up a birthday surprise each time and just wishing you’ll like it. I end up having to keep shopping in order to not waste my store credit. On the other hand, dont get me started on their social media. You can spend so much money on that store and post each item and because you lack likes they won’t add you to their online pages. Even when they’re tagged in your post. It just proves to show lack of appreciation for customers with social media, store credit and limited ways of contact.
By Nia2.0
Never had any issues up until my last order…
I’ve shopping with FN for a while now and I’ve never really had any real complaints until I recently ordered about 14 items and I didn’t receive an email from FN saying that one of my items was out of stock. I got a message from SHOP saying that I was refunded for the set but when I looked on my FN account, I didn’t see a credit. The item was “Wrong way sweater pants set in green”; Everything else in my order is “on its way” except for that set. Never received a “cancellation or out of stock” email and when I tried to submit an email saying something was wrong to your support team it said that my email and order number were wrong. I logged out of my account and logged back in the email is correct. Used my order number to track my package and that’s also correct. Soo what’s going on?!?!? Tired to send different emails and I’m still receiving the same message every time “We couldn’t find any orders with that order number and email. The order number must match the email you used at checkout. Please check your entries and try again” Never had this happen before and honestly thinking about taking my business somewhere else form now on if this doesn’t get fixed.
Have a Problem with Fashion Nova? Report Issue
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Why should I report an Issue with Fashion Nova?
- Pulling issues faced by users like you is a good way to draw attention of Fashion Nova to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Fashion Nova customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Fashion Nova.
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