Contact ROSEGAL 1 2 vintage 1 2 gothic Support

Never again will I order from this site. The return policy is so outrageous. I called to see if I can get a return / exchange order in process because the size was too big. The first rep I spoke to said I had to send an email along w the order number along with pictures of all the items I’m returning. Waste of time! And really I think it’s their way for us to not return the items and for folks to deal with it. Sorry not me. So I went and let them know this process was awful and there needs to be a better way. The rep then hung up on me thinking that was going to stop me but it didn’t, so I called back and got a nice gentleman. He said a picture was not needed just the explanation of the return and order number. Still though, this process is dumb. I been in the customer service field and never heard I had to email someone to return the item, what’s the point of having anyone on the phone line??What a disappointment. I never want to deal with these people ever again. I’ll stick with the Rainbow clothing store, at least I can return right at the store. If I could a zero to the first rep I spoke too I would because she does not deserve the 1.

I was super excited to purchase from Rosegal because they have some very cute things. I ordered two pieces of Lingerie. One came in fine, a few loose strings on the lace, but otherwise fine. The other item, however was absolutely AWFUL. It was a black nightie type of thing with a thing bottom and the top had two long tears going down half the length of it and the bottoms had one leg hole that was MUCH smaller than the other and also MUCH too small to fit a leg in. I can’t even return the items even though I can’t wear them because they don’t accept lingerie returns. I tried to leave a review and 1. The comment section says you can use 3000 characters but when you go to submit it you get a pop up that tells you to use no more than 140 characters and 2. I couldn’t even submit the review because it always says ‘failed’ when you push the button. I am extremely disappointed and I highly recommend not downloading. I’ve had better luck with Wish.

This app has the worst costumer service I’ve ever seen. In order to return items (that were too big and had low quality), you are required to exchange several messages on their website, pay for it to be mailed back to them and basically beg for your refund to go back on your credit card. I’m still trying to get my refund even though they received the items back 10 days ago! After I requested my refund on my credit card, they said it was fine. Now they keep telling me that I will have my refund on the wallet on the app. I don’t want it on their app, I will NEVER buy anything from their app again. And worst, after I sent a message last night pointing out that had said it was okay for me to have my refund on my credit card on a previous message, they DELETED the whole message history from their server. I would recommend to run from this app if you don’t want a headache.