Moe’s Southwest Grill app not working? crashes or has problems?

Moe’s Southwest Grill Status

Last Updated on 2025-01-30 by Moe's Southwest Grill

I have a problem with Moe’s Southwest Grill

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22 User reports:
App has problems

User reports 22

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

26.7%

16.7%

Account

3.3%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 8 Reported Issues:

Megan 2024-03-06

Had to download new app and it doesn’t open. If anything, just takes me to the ordering page. Can’t seem to get to what I would call the home page, can’t get to my rewards, and couldn’t add rewards when I went to get food. Anything that’s fixing this without losing all my banked rewards?

Ryan D Scott 2023-08-23

App says no rewards can be used with any order, even banked rewards

Lisa Farkas Palmer 2023-05-15

Moes Monday reward not working.

Roy Hayes 2023-04-16

It's my birthday and I cannot log into the app to recieve my free birthday burrito!

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Steve Schlachter 2023-03-08

App won’t accept my phone number. Local Moe’s can’t get the app to work but will accept the phone number. Send me a number to call someone who can fix this problem.

Greg 2023-03-06

Oops, something went wrong. Please try again later. This has been happening for weeks

Toni Johnson 2022-06-20

Cherisse Rogers 2022-06-07

Moes rewards app not working

Showing 1-8 of 8 reported issues:

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Common Moe’s Southwest Grill Problems & Solutions. Troubleshooting Guide

Table of Contents:

Moe’s Southwest Grill iPhone Issues and Solutions

Moe’s Southwest Grill iOS app crashes, not working, errors
Moe’s Southwest Grill iOS app network issues
Moe’s Southwest Grill on iOS has black/white screen

Moe’s Southwest Grill Android App Issues and Solutions

Moe’s Southwest Grill has errors/crashing/not working
Moe’s Southwest Grill server network connectivity issues
Moe’s Southwest Grill has black screen

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Moe’s Southwest Grill iPhone Issues and Solutions

How to fix Moe’s Southwest Grill app crashes or not working on Iphone (iOS):

Close and restart the Moe’s Southwest Grill app on iPhone
Update Moe’s Southwest Grill app to the Latest Version for iOS
Uninstall and reinstall Moe’s Southwest Grill iPhone app
Update your iPhone to the latest iOS version

Fix Moe’s Southwest Grill on iPhone unable to connect to server/internet connection issues::

To resolve Moe’s Southwest Grill network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Moe’s Southwest Grill Android App Issues and Solutions

Fix Moe’s Southwest Grill not working on Android, crashes, errors or is unresponsive:

Force Stop the Moe’s Southwest Grill App
1. On android, goto Settings » Moe’s Southwest Grill » click [Force Stop]

Update Moe’s Southwest Grill to the latest version on PlayStore

Clear Moe’s Southwest Grill App Cache and Data:
1. On android, goto Settings » Apps » Moe’s Southwest Grill » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Moe’s Southwest Grill.

Fix Moe’s Southwest Grill unable to contact server/ Moe’s Southwest Grill internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Moe’s Southwest Grill » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Moe’s Southwest Grill » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Moe’s Southwest Grill