Moe s Southwest Grill Reviews

We ordered dinner (for 4) through MoesSouthwestGrill tonight, paid, got an email confirmation, etc. My husband went in to pickup our order and the employees were like, “Uhh... what order?” They didn’t get our order at all despite confirming that we submitted the order to the correct location. My husband had to go through the line and order everything via the screenshots I texted to him. It looks like we got our reward points, so at least that part of MoesSouthwestGrill works, but it’s hard to trust an app that’s going to take your credit card number and not actually send your order to the restaurant. If it’s not going to save time then what’s the point? I think they need to rethink their wireframes too because it’s not very user friendly. There’s got to be a way to eliminate so many “add to item” and “add to order” buttons.

My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with MoesSouthwestGrill . We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to MoesSouthwestGrill Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.

There are not a lot of ways to customize your oder with MoesSouthwestGrill —which seems odd as the setup of Moe’s is so you can customize with toppings and whatnot in line. You can only add extra meat but there’s no way to tell them light on this or heavier on that. Additionally, there’s no way to tell them to leave off something if it comes with—for example I order the Earmuffs without gauc because I am allergic but MoesSouthwestGrill won’t allow you to tell anyone this. Also, some of their add on items like olives and chopped onions aren’t even a choice to add to your order. There’s not even a notes section to add additional info. And finally, the back or cancel button disappears sometimes and you can’t go back a page and have to close MoesSouthwestGrill and start over. I’ve used a lot of food ordering apps and this one is the worst.

MoesSouthwestGrill is now worthless as a means to ordering ahead. Some of the ingredients that we could get while order in the store are not available on MoesSouthwestGrill anymore; my 7 year ago nephew loved the diced tomatoes and always asked for them every time we ordered from Moe’s, but now we can longer get the regular diced tomatoes in store nor on MoesSouthwestGrill and my new phone absolutely hates pico de Gallo. So congratulations, my nephew now refuses to eat from Moe’s because, in his words, “Moe’s is so stupid for not having any good tomatoes anymore! I never want to eat there anymore because they don’t have the good tomatoes anymore! hate them, I hate them!” I remember when MoesSouthwestGrill had a great star rating, but what did you expect would happen when you make drastic changes to MoesSouthwestGrill that makes it worst off than before? “Great job”? NO!!! Probably the best thing for you to do with MoesSouthwestGrill is realize you made too many mistakes and just need to start back at square one!

It never gets better. There app has always ranked last for me and somehow it gets worse every time with each “update”.

The biggest and my most consistent complain is logging in. With each update it wipes the saved password. I try to use the Apple ID because THAT will be once and for all finally easier. The cell phone number is already in use so it won’t let me create an account there. I only have one phone number. So I guess I can never register with my Apple ID which is the same email address I used for my account anyway?

Maybe it’s my fault for not ordering enough from there? Then again even if I did, it’d save my password only to lose it to not have me or MoesSouthwestGrill remember after each update.

I’m tired of what seems like every time I open MoesSouthwestGrill that my password is gone, the ones I use never seem to work and I have to reset it. It adds too much time to the order with hungry kids. Then yeah, I couldn’t get in this time - I just gave up and changed our place - but previous times ordering wasn’t easy enough to make notes on or about, if it wasn’t stock it was difficult. Kids always want custom stuff like they’re in line.

First girl so rude I gave my order she barked back 1 at a time ... hit through the first girl ... who had no black beans ... second girl was new and could not wrap a stack then left to use the bathroom ... 3rd girl took over I told her I need 2 bowls of queso that request was ignored ... finally got to the register now this girl was so pleasant and nice I had to go over my order so she could ring it in as the others ignored her request... I told her I needed 2 bowls apparently the 3rd girl ignored my request ... cashier left the register and filled my request returning with 1 bag of chips I asked for another she asked girl #3 who continued to ignore her girl #3 filled a bag of chips the cashier reached for it girl #3 snatched it back and said don’t take things if you don’t know what you are doing ... just rude ... I love Moe’s but this was an awful experience!!! Bravo to the girl on register the others!!! Yikes you’ll be losing customers because of their unprofessional way they took care of customers before and after me

If the company’s worst competitors had bribed Moe’s programmers to deliberately mess up MoesSouthwestGrill , THIS is what they’d deliver. This is not a restaurant app, it’s a “denial of service” program. Most of the time it comes up and freezes. The “Contact Us” link, meant to provide help, is frozen, too. When it does actually work, the barcode it provides for collecting your loyalty points cannot be read by the scanner at the register. The backup method, MoesSouthwestGrill scanning the barcode printed on the receipt, fails as well (“transaction not found”).
When MoesSouthwestGrill actually does come up while you’re checking out, a rare occurrence(cause it normally freezes) it insists on first finding a nearby store(I am standing in one, for heaven’s sake). While the cashier is rolling her eyes and the other people in the queue start mumbling, MoesSouthwestGrill crashes before getting to the “Rewards” section. We haven’t been able to collect our loyalty points for 4 visits now.

Which moron designed MoesSouthwestGrill?

App functionality is okay. You can place an order simple enough, though it doesn’t let you use PayPal or Apple Pay to pay. Also doesn’t seem to look at the current store operations when factoring in pickup times, just how long it takes to make the item. I’ve placed an online order, arrived two minutes after the quoted time, and waited longer for my food than anyone in the standard wait line, as did all of the rest of the online orders. MoesSouthwestGrill should have been able to see how many online orders were coming in, traffic in store, and staffing in order to provide an accurate estimate on pickup time. Instead we are all stuck waiting in a small space during a pandemic with no ability to cancel the order through MoesSouthwestGrill .

Downloaded MoesSouthwestGrill since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, MoesSouthwestGrill feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. MoesSouthwestGrill doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes).

Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.

I love Moe’s, my wife and I go once every week or two. I also generally like the Moe’s app. I like earning points and getting coupons and rewards and things like that in MoesSouthwestGrill , but there are some serious issues when it comes to ordering. My go-to order at Moe’s is: a half chicken/half carnitas burrito on a wheat tortilla with a little extra brown rice thrown in. I’m unable to do all three of those things in MoesSouthwestGrill . I can’t ask for half and half meats, I can’t ask for extra rice, and I can’t ask for a wheat tortilla. There isn’t even a section for special instructions before submitting where I could say “please put in some more rice” or “put the hot sauce on he side instead of on the burrito” or anything. I know this functionality is available in Moe’s’ competitors’ apps so it feels like a big misstep to have it absent from MoesSouthwestGrill.

Worked okay before today. It has always been a bit “clunky”, with address/location services seeming to create hiccups. Certain items cause chaos in your cart and the error messages say nothing about what is causing you to be unable to complete an order. For instance, yesterday I had two taco selection added to my cart and they were showing “$0” cost and I could not check out. I ended up having to get only one taco after spending 15 minutes trying to figure out the cause (not the root cause) of the problem. It’s possible that MoesSouthwestGrill didn’t like me trying to create two different tacos?
Today, I can’t even use MoesSouthwestGrill . I get error messages repeatedly that just say “oops, try again”. So frustrating. Nothing changed on my end since yesterday...

The worst part about MoesSouthwestGrill is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option!
MoesSouthwestGrill has not improved since being introduced and is very finicky. Major issues with MoesSouthwestGrill are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why MoesSouthwestGrill isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there.
The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in MoesSouthwestGrill then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world.
Finally MoesSouthwestGrill doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states.
There are much better apps out there for food ordering and carry out . Try copying one.

I turned on notifications to get lunch specials and deals at Moe’s. Frequency was fine.
However, I HATE having active notifications on any app. After looking at the ones from Moe’s they don’t self-delete if not used, only when redeemed or expired.
Should really add the feature of self-removing notifications once they’ve been read. If I see the offer and choose to eat at Moe’s I’ll come by and pull up MoesSouthwestGrill to redeem the offer.
If I’m not going to use your offer, I’m not coming by. Having your notification stay active won’t annoy/pester me into coming; it will just annoy me to the point that I turn off notification completely.
As a result, I miss your offers and specials and only see what’s going on when I think of you and check your app. Out of sight out of mind often happens and you’re out of my restaurant rotation...all because your notifications won’t go away after they’ve been reviewed...

At first I was ok with MoesSouthwestGrill but it progressively keeps getting worse. When I first got MoesSouthwestGrill I was able to put “extra” or “light” of what I wanted on my burrito. Then that was taken away. No worries I was able to type my instructions. JUST KIDDING. It was also taken away. I’m a vegetarian so I like to add both beans on my burrito. Today when I went to reorder my food my app notified me I no longer could do that. I had to choose between black and pinto. It gets better...I started reordering my burrito since I guess I’ll have to redo it so I don’t have to waste time to reorder my order again in the future. I thought it can’t get worse. But it does. Now I am only allowed to get SIX ingredients on my burrito. Which you think sounds like a lot but apparently my picture perfect burrito needs about 10 ingredients. I’m so disappointed in MoesSouthwestGrill and in Moe’s. I literally live for Moe Monday but it seems I will have to find another burrito place.

Dear Moe’s,
Over the past years we’ve become great friends. We hang out a lot and I REALLY like your company. The intimacy of our relationship only increased when you introduced your app. Access to you was so much easier and rewarding even. I just paid a visit to you via your new app and I gotta say, I think I may want to break up, my friend. It’s not the repeated need to click “add to item” which was confusing but tolerable. It’s not that you became kinda passive aggressive when I tried to choose a pick up time (first you said I couldn’t pick up until 6:40 but when I chose 6:40 you said I could pick up until 6:41. This continued for way too long to be funny). It’s not even because there’s no way to add notes to my order like “extra chips please” (if you read this before 6:53, please do add in some extra chips). All of those things were frustrating but the final straw was not being able to edit the order. You know me, Moe’s. I have flaws. I make mistakes. Sometimes I’m impulsive. Sometimes I click chicken when I really meant ground beef. Sometimes I’m fickle. Sometimes after I think I’ve made up my mind, I decide, corn pico would taste mighty good on that Joey. In the past you’ve accepted me for who I am. And I, for who you are. But you’ve changed. You’ve really changed. And I just want my old Moe’s app back.

With sadness,
Elizabeth

P.S. I’m serious about those extra chips.

Moes. I love you guys. My favorite burrito chain by far. But sadly, this new app just feels like you threw a new coat of paint onto the old app. Suggestion - improve customization by allowing users to “swipe” on items to add extra, or ask for just a little of something... or make it some other function if not a “swipe”. At this point, from what I can tell, the only option for “extra” is meat. Also, consider adding salsa options. You have an entire salsa bar, which is huge selling point that differentiates you from your competitors. But if I can’t request any when I order for delivery, it’s no different than anyone else. Hopefully these are considerations for any other updates to come.

Overall I’ve been happy with the Moe’s app. In the last couple of months I noticed that the hard rock & roll sauce has been removed from options to customize your meal. Which is frustrating for when you order a burrito or even a quesadilla and want the sauce already inside vs having to pour it with each bite. In addition, the restaurants offer wheat tortillas so it would be nice if that was an option on MoesSouthwestGrill . I commend MoesSouthwestGrill for recently adding a curbside pickup option, I think that’s great. But the fact that those two minor things can’t be included in MoesSouthwestGrill would prevent me from utilizing it, and has prevented me from simply doing mobile orders in general.

I preferred the old app more. Now, the addresses auto fill, which I thought was great! But when Moes sends the order to Door dash, the address changes to the apartment office building instead of my own. I usually get away with this by putting the actual number in the delivery instructions, but I don’t always remember since it’s correct *in* MoesSouthwestGrill .

When ordering kids meals, the cookie and drinks aren’t always in bag. I’ve gotten both a total of once out of 10 orders. Sometimes I get the cup, but no drink. Sometimes i get the drink, but no cookie. Sometimes i get neither. I can live with it since I’m not a huge fan of the cookies and the available soda options (I’d rather use the freestyle machine).

The address changing is truly the most annoying part because it’s a hidden bug and it’s not directly fixable until I get a text saying it’s arrived and I have to correct them.

I thought the upgrade to MoesSouthwestGrill would be different but it seems like the only thing different is the layout. There is still no way to really customize something you want (ie: adding notes) for example if I want a little of something or extra of something. Also, they only let you choose between 4 types of drink but my child doesn’t drink soda so I’d like the option of lemonade or another drink besides soda. Also, if I don’t want free salsa but still want the chips I can’t take the salsa option off - and I hate wasting it as I feel it’s a waste of food. There are lots of other places I’ve used apps that are much more customizable and user friendly. I was excited for the new app but felt let down with the lack of change!

Moe’s #246 Battleground Avenue, Greensboro NC - Love this place! Manager Terry is an incredible asset to your organization! Please make sure you take care of him, because he takes care of so many of us(customers), as well as his Rockstar crew! Employees like that deserve the best support, both emotionally and financially. It’s not an easy job-trust me I know! I managed a restaurant for almost four years, so I do know what it takes—and Terry's got it! Look forward to eating there soon again! Thank you all for your generosity and warm greetings, “Welcome to Moe’s”, every single time I dine in we hear that. It’s another way we are reassured subliminally, that we are in the BEST casual fast food dining restaurant in town! Keep up the AWESOME work and Thank you again!
Brent

I’ve been a loyal Moe’s customer for years and have spent thousands of dollars eating there. I’ve used MoesSouthwestGrill for the rewards since it first came out, and had it connected to my Facebook account. I accumulated about points to get to the rock idol status and regularly redeemed my $10 rewards. Whenever Moe’s revamped the look of MoesSouthwestGrill a while back (maybe 6 months ago?), I got logged out of my account. When I logged back in with my Facebook account, everything was wiped clean. I was back to fan status with only 50 points for signing up. The $12 in rewards I had available was also gone. I have emailed Moe’s support looking for my account and rewards to be restored. I will provide an updated review when that happens. In the meantime, 1 star because I love their food.

I use MoesSouthwestGrill or the website weekly to order Moe’s (I love Moe’s), but whoever they hired to program MoesSouthwestGrill is a lazy programmer! Besides very strange design choices and the interface, such as how it goes backwards after you build your burrito then adds it to the order, it won’t let you edit past orders! You can click on them and remove and add items, but you can’t edit the items directly! Lazy programming! The old app lets you do this! These apps are meant to make our lives easier and have us spend the least amount of time ordering food and waiting in lines, with every major update MoesSouthwestGrill takes a step backwards. I guess that’s one way to make a lot of money as a programmer, never fix the problems so you need to keep coming back! The old app from a few years ago was perfect and the rewards system worked perfectly and was easy to navigate, easy to build burritos, and easy to save and edit past orders

Dear Moes,
I absolutely love coming in and eating the delicious food that you have! Sometimes I don’t have time to come in and eat and MoesSouthwestGrill has saved the day! But I have been disappointed at the finished product. Most things that have been messed up have just been side orders and I can look pass that. Even sometimes not getting chips with my order. But this last time I ordered the exact same thing that I always order and once I got home found that rice was missing from my earmuffs. I thought that I might have forgotten to click on that in MoesSouthwestGrill so I went back to look at my previous orders and saw that I had put seasoned rice but sadly no rice. Hoping that the miscommunication gets fixed.

Sincerely a sad Ally.

For the most part, MoesSouthwestGrill is fine. However, there needs to be a separate space for instructions. For instance - when I order nachos, I do NOT want them with the ingredients - it makes them soggy and gross. The chips need to be on the side. Nowhere on MoesSouthwestGrill has a place for me to tell them that. I’ve put it on the space where is says “Who’s it for” (that’s not a correct space for instructions, anyway) but they don’t pay attention and still the chips are in the mix.

So, please put in a separate space for instructions so people like myself will actually use MoesSouthwestGrill and not get frustrated when their order isn’t how it should be.

While waiting in line, there were a couple of guys just standing behind the counter while I was waiting while in the middle of my order. The couple of guys working finally got around to finishing my order. Then when I went to get a drink, I asked a worker if they had any more unsweetened tea. He rudely said, “NO”. I went and asked the guy at the register and he said a little nicer “No”. Then when I went to get a substitute drink I saw them chatting about me. Very rude. At least I didn’t find a long black hair in my food this time.