El Pollo Loco app not working? crashes or has problems?

El Pollo Loco Status


I have a problem with El Pollo Loco

Are you having issues? Select the issue you are having below and provide feedback to El Pollo Loco.



⚠️ Most reported problems ⚠️
Not working
45.5%

Something else
45.5%

Login
9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
R
Ron:

Thousands of unusable Pollo Loco points and a failed app. Done with Pollo Loco. Valueless rewards.

M
Melinda:

Can’t login

📋 10 Reported Issues:

R
Ralph Boaz 2024-01-31

App says it us no longer compatible with my device. Using android version 9.

L
Louis Trifos 2023-08-01

App is not allowing me to use bar code or open account.

R
Rocio 2023-07-19

I used to be able to order my food from the pollo loco app with no problems but now, I am unable to, it always shows that my CC is declined and it refunds back my money right away. It’s soo frustrating, anybody having the same problem?? I tried deleting the app and replying it. I also logged off and on and nothing seems to work.

M
Marisol 2023-06-18

Unable to check out. Complete order button remains grayed out no matter what I do.

W
William Hernandez 2023-04-14

Can't clear unwanted items from food cart.

K
Kathy Dulkie 2023-04-14

I can't log in on my Samsung phone. I get an "object Object" message. No clue what that means. But I can log in on my lap top.

A
Althea Rodriguez 2023-03-03

I had a problem with the app. I was unable to use my 5.00 reward it expired on me. I could not retrieve the reward in this at the restaurant. It was today, 3/3/23. Could the reward be reset in my app? It was for 5.00. I was very disappointed ☹️ I could not use my reward.

R
Robert 2022-11-07

Made a purchase today and asked cashier to scan my rewards QR code. Was told their scanner was down. Cannot locate where on app I can input bacode from order. Barcode is 5749278838346. Where to enter this number?

J
Jacque Brooks 2022-09-10

Want open...

N
Noreen 2022-08-27

Cannot use the offers. It says select available offers and choose which reward to apply. There is no tab for available offers at checkout. I’m only able to redeem in store. So how do I use my offers?

Showing 1-10 of 10 reported issues:

Have a Problem with El Pollo Loco - Loco Rewards? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: digital@elpolloloco.com

Website: 🌍 Visit El Pollo Loco Website

Privacy Policy: https://www.elpolloloco.com/legal/

Developer: El Pollo Loco Developers




‼️ Outages Happening Right Now

  • Apr 02, 2025, 10:47 PM

    a user from Las Vegas, United States reported problems with El Pollo Loco : Not working

  • Mar 22, 2025, 08:30 PM

    a user from Los Angeles, United States reported problems with El Pollo Loco : Login

  • Feb 16, 2025, 01:21 AM

    a user from Atlanta, United States reported problems with El Pollo Loco : Not working

  • Started 2 minutes ago

    DramaBox

  • Started 9 minutes ago

    Paperang

  • Started 27 minutes ago

    SpicyChat AI

  • Started 29 minutes ago

    Video Lite

  • Started 31 minutes ago

    TimeTree

  • Started 37 minutes ago

    FrankSpeech

  • Started 37 minutes ago

    Divine Office