El Pollo Loco Status
Published by El Pollo Loco, Inc. on 2024-01-05 Conveniently order from the menu, order catering, pay in advance, request
delivery and earn and redeem points with the El Pollo Loco app.
Automatically
earn points with every qualified food and beverage purchase.
Are you having issues? Select the issue you are having below and provide feedback to El Pollo Loco.
problems reported in the last 24 hours
Reported Issues: 10 Comments
By Ralph Boaz 3 months ago
App says it us no longer compatible with my device. Using android version 9.
By Louis Trifos 9 months ago
App is not allowing me to use bar code or open account.
By Rocio 9 months ago
I used to be able to order my food from the pollo loco app with no problems but now, I am unable to, it always shows that my CC is declined and it refunds back my money right away. It’s soo frustrating, anybody having the same problem?? I tried deleting the app and replying it. I also logged off and on and nothing seems to work.
By Marisol 10 months ago
Unable to check out. Complete order button remains grayed out no matter what I do.
By William Hernandez 1 year ago
Can't clear unwanted items from food cart.
By Kathy Dulkie 1 year ago
I can't log in on my Samsung phone. I get an "object Object" message. No clue what that means. But I can log in on my lap top.
By Althea Rodriguez 1 year ago
I had a problem with the app. I was unable to use my 5.00 reward it expired on me. I could not retrieve the reward in this at the restaurant. It was today, 3/3/23. Could the reward be reset in my app? It was for 5.00. I was very disappointed ☹️ I could not use my reward.
By Robert 1 year ago
Made a purchase today and asked cashier to scan my rewards QR code. Was told their scanner was down. Cannot locate where on app I can input bacode from order. Barcode is 5749278838346. Where to enter this number?
By Jacque Brooks 1 year ago
Want open...
By Noreen 1 year ago
Cannot use the offers. It says select available offers and choose which reward to apply. There is no tab for available offers at checkout. I’m only able to redeem in store. So how do I use my offers?
Common dislikes about El Pollo Loco app
- A bit confusing
- Receipt needs to be registered within 48 hours or else it expires
- Not always consistency between physical locations
- Delivery service (Postmates) does not keep you updated with order
- Does not offer simple features such as option to pay in store or put items on the side
- Does not offer coupons that are sent in the mail
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Common El Pollo Loco Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot El Pollo Loco app on iOS and Android devices. Solve all El Pollo Loco app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at El Pollo Loco, Inc., developers of El Pollo Loco.
100% Contact Match
Developer: El Pollo Loco Developers
E-Mail: [email protected]
Website: Visit El Pollo Loco Website
Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app. Receive special rewards and offers, and redeem rewards for free food and drinks directly from ElPolloLoco . Automatically earn points with every qualified food and beverage purchase. Place an online order and either skip the line when you pick up, or order delivery direct to your door. $5 reward for every $50 spent. See app. com/rewards/ for more information.
