Contact Moe s Southwest Grill Support
Company Name: Moe's Southwest Grill
About: Moe's Southwest Grill is an Mexican cuisine restaurant.
Headquarters: Atlanta, Georgia, United States.
Moe s Southwest Grill Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Moe's Southwest Grill
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Moe Rewards Website
Privacy Policy: https://www.moes.com/privacy
Developer: Moe's Southwest Grill
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8 Most reported problems 😔💔
During the summer Moe's customer support messed with everyone's Moe's account and now I can't get to my account on my phone. I don't want to open a new account because I have several rewards on my own account I'd like to use.
I went to moes in buffalo,ny on Delaware st in the target plaza, there was an older lady with blonde hair & glasses who was visibly in a bad mood, messed up my order then grunted loudly when i asked for it to be done differently, i then had to ask the worker next to her for assistance (who was very kind, smiled & got the rest of my order together) due to that& the negative attitude & irritation she was causing me, i spent 60$ on food in there i no longer even wanted due to the service of the good handler, i will not eat here ever again.
placed online order today 6/8/25 1315 Main Street, Willimantic, CT 06226 Order # 35823831609196544 When I arrived to pick up there was a sign on the door saying "restaurant closed today" Need order cancelled and refunded to my credit card
Phone number can not be sure is the message I get when I get that app and try to sign up
On December 5, I was in your store #1461 (Rochester NY). At the register this store never let's you scan the app to get the rewards added. When I scanned it that day at home they have never appeared on my reward balance. My sub total was $17.38. On December 8, I visited your store #560 to purchase 3 $25 gift cards and those point also did not register on my account. How can I get this resolved? The gift cards there was a special reward program. Please contact me as soon as possible . Thank you
Feels Like Every Necessary Feature is Missing
by Aglynch
My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.
Updated App? Try again!!!
by Janime87
This app is now worthless as a means to ordering ahead. Some of the ingredients that we could get while order in the store are not available on the app anymore; my 7 year ago nephew loved the diced tomatoes and always asked for them every time we ordered from Moe’s, but now we can longer get the regular diced tomatoes in store nor on the app and my new phone absolutely hates pico de Gallo. So congratulations, my nephew now refuses to eat from Moe’s because, in his words, “Moe’s is so stupid for not having any good tomatoes anymore! I never want to eat there anymore because they don’t have the good tomatoes anymore! hate them, I hate them!” I remember when this app had a great star rating, but what did you expect would happen when you make drastic changes to the app that makes it worst off than before? “Great job”? NO!!! Probably the best thing for you to do with this app is realize you made too many mistakes and just need to start back at square one!
Horribly rude!!!
by Moes Fan 550
First girl so rude I gave my order she barked back 1 at a time ... hit through the first girl ... who had no black beans ... second girl was new and could not wrap a stack then left to use the bathroom ... 3rd girl took over I told her I need 2 bowls of queso that request was ignored ... finally got to the register now this girl was so pleasant and nice I had to go over my order so she could ring it in as the others ignored her request... I told her I needed 2 bowls apparently the 3rd girl ignored my request ... cashier left the register and filled my request returning with 1 bag of chips I asked for another she asked girl #3 who continued to ignore her girl #3 filled a bag of chips the cashier reached for it girl #3 snatched it back and said don’t take things if you don’t know what you are doing ... just rude ... I love Moe’s but this was an awful experience!!! Bravo to the girl on register the others!!! Yikes you’ll be losing customers because of their unprofessional way they took care of customers before and after me
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