Contact Moe Rewards Support

My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.

This app is now worthless as a means to ordering ahead. Some of the ingredients that we could get while order in the store are not available on the app anymore; my 7 year ago nephew loved the diced tomatoes and always asked for them every time we ordered from Moe’s, but now we can longer get the regular diced tomatoes in store nor on the app and my new phone absolutely hates pico de Gallo. So congratulations, my nephew now refuses to eat from Moe’s because, in his words, “Moe’s is so stupid for not having any good tomatoes anymore! I never want to eat there anymore because they don’t have the good tomatoes anymore! hate them, I hate them!” I remember when this app had a great star rating, but what did you expect would happen when you make drastic changes to the app that makes it worst off than before? “Great job”? NO!!! Probably the best thing for you to do with this app is realize you made too many mistakes and just need to start back at square one!

First girl so rude I gave my order she barked back 1 at a time ... hit through the first girl ... who had no black beans ... second girl was new and could not wrap a stack then left to use the bathroom ... 3rd girl took over I told her I need 2 bowls of queso that request was ignored ... finally got to the register now this girl was so pleasant and nice I had to go over my order so she could ring it in as the others ignored her request... I told her I needed 2 bowls apparently the 3rd girl ignored my request ... cashier left the register and filled my request returning with 1 bag of chips I asked for another she asked girl #3 who continued to ignore her girl #3 filled a bag of chips the cashier reached for it girl #3 snatched it back and said don’t take things if you don’t know what you are doing ... just rude ... I love Moe’s but this was an awful experience!!! Bravo to the girl on register the others!!! Yikes you’ll be losing customers because of their unprofessional way they took care of customers before and after me